TripAdvisor Traveler Rating

We had a wonderful dinner in the restaurant Chi. Our waitress MaryAnn was amazing. She gave us some helpful recommendations regarding the menu and was very nice and funny. Also, the food, especially the spicy Edamame, was very tasty (and a lot! :))

We booked a stay at The STRAT in Las Vegas to save some money during a quick trip for a Friday night concert at the MGM. Since I work remotely in IT, we arrived on Thursday night around 10:00 PM so I could work from the hotel on Friday. Right from the start, we ran into logistical challenges. We drive an oversized vehicle, so the $25 per night self-parking wasn't an option, and we opted for the $30 per night valet. Surprisingly, the valet is a third-party service not affiliated with the hotel. You are expected to pay at a window before even going inside, which isn't obvious; thankfully, I wasn't penalized with the late fees mentioned on their signage. Also, the valet slip has no phone number to call ahead for your car, so you have to walk down to the window to request it. Hauling our belongings was another ordeal. Because we arrived after 7:00 PM on a weeknight, the bell service was closed, and the hotel does not allow guests to use luggage carts. I had to carry all of our luggage, along with multiple computer monitors for my work setup, entirely by hand to our room. Working from the room the next day was incredibly frustrating. As an IT professional, a stable internet connection is mandatory, but the hotel's Wi-Fi was poor at best. A speed test showed a dismal 10 Mbps, forcing me to hotspot my phone halfway through the day just to get a usable 90 Mbps connection. To make matters worse, the room's lighting was terrible, which is not conducive to on-camera meetings. The only adequate lighting was near the door and the bathroom sink, and the lamp situated by the desk didn't even work. The room itself was small, and the bathroom layout was incredibly awkward. The door opens inward with absolutely zero clearance between the door and the toilet. Up on the 24th floor, the water pressure was low, and it took about ten minutes for the shower to warm up—and it never actually got hot. While on the 24th floor, we noticed an entry door for the "WET24 Pool & Bar" near the elevator. Strangely, the signage outside the door indicated it isn't open on weekends, and a post-visit web search revealed it is actually a 21+ adults-only pool and bar. Back in the room, the king-sized bed was overwhelmingly soft and uncomfortable. The only reason we didn't notice the discomfort on Friday night was due to sheer exhaustion after the concert. Outside of the room, the resort left a lot to be desired. Walking through the casino floor was unpleasant because of the overwhelming odor of stale cigarette and cigar smoke. As someone who has never smoked, I found it highly disturbing, especially compared to the pleasantly stark difference of the MGM casino where our concert was held. When it came to dining, the welcome materials provided at check-in featured a small, unhelpful map with very little information about the hotel's restaurants. We looked into the hotel cafe's breakfast buffet but found it outrageously expensive. Instead, we walked to a cafe right across the street where the two of us ate for less than the cost of a single buffet at The STRAT. We also discovered a McDonald's on the property, but it was incredibly difficult to locate. It isn't listed on the hotel's website as a dining option, and my wife only learned of it through an AI search. It is hidden away on an almost vacant retail floor above the casino, separate from the other second floor where the theater is located. The only way we actually found it was by spotting a guest carrying McDonald's bags and asking them for directions. Our departure was just as frustrating as our arrival. We went down to find the bell office vacant, and when a staff member finally appeared, I asked to borrow a cart. I was told they don't loan them out and that we would have to wait indefinitely for an available bellman. We ultimately struggled to carry all our luggage out of the hotel ourselves. Given all these challenges, we would not choose to stay at The STRAT again.

So!! We stay at the Strat every time we have gone to Las Vegas! We love it there yes it’s further from the strip but oh well! We love the rooms we have actually never had an issue with anything the times we have stayed there! So we just got married this past weekend and of course we had to stay there so I told all my family and friends to stay there. We probably had about 15 rooms booked there , and I know that’s a lot of money they are getting! We booked the biggest suite so us girls could get our make up and hair done! So we checked in mind you we tried to do a room block two months in advance they said do it when you check in we tried and couldn’t get it so that was the first thing that went bad! So we went into our room and it SMELLED!!!!! Like musty!!!!! Nasty!!! All the lamps had different colored lights and the sinks didn’t drain! The chairs looked like they were going to fall apart if you sat on them and the table had been broken if you touched that spot you would cut yourself!!! At first I was like whatever but then my husband said go talk to someone because we paid a lot for this room we were staying 6 days! So we went to talk to someone and the guy was really nice giving us 2 different options and then said I have a third option too when this lady pulled him aside and said don’t give them the third option only 2! Her name was shy and she is a supervisor which she shouldn’t be! So we moved to a different room when we walked In the new room it was half the size of our other suite mind you I’m still paying for the big suite! So I called down stairs and the supervisor yelled at us on the phone and said I don’t have time for this I’m going to lunch ! So I went downstairs and said didn’t you say we were going to the 17th floor why are we at the 14th and the other supervisor said oh she thought you wouldn’t like the wallpaper ! Now why the hell would I care about some damn wall paper! So they finally moved us to the 17th floor and the wall paper was the damn same in every room I was just so annoyed wasted my whole day and moved all my stuff from 3 rooms! We had so much stuff! And all I got was a resort Fee waived! It was just horrible and to be my wedding weekend when I’m bringing in so many customers is crazy! Honestly we are going to have to find a new hotel cause it won’t be this one any more

Check in, what an unhelpful check in person we had, she was horrible. After a 10 hour flight too. We should of got a room upgrade upon arrival should there be any available but she wasn’t interested and just kept saying we can pay for one, and kept saying the room we had is very outdated, we normally upgrade but when it came with that note on when we were booking, we thought we would leave it to chance, obviously there were upgrades but she wanted to make a sale - awful when you should have it complimentary as per your booking, after such a long day, repeating myself I just gave up. The room, it was cleanish, adequate, however, after several days our room was not cleaned, so we went down and spoke to reception, same unhelpful woman, who said we need to ask for it to be done, new one on us as we had stayed her many times and this had never been the case, she comes the next day, I wouldn’t even call it cleaning to be fair, put new sheets on that were full of holes and didn’t nothing else, dreadful, came the next day without us requesting so hmmm…….still didn’t do much so stuck the dnd on for the rest of the duration One day, someone had managed to get up to the floor, she was obviously ‘visiting’ someone as she said to us it didn’t work out and asked for help on how to get back down to the casino floor, as we were walking back to our room, one of the linen guys was choking, as we got nearer to him, we started choking, there was some kind of substance on the floor, we went in our room and when we came back out there were several staff there, no one even asked if we were ok. Smelt of weed a few nights that seeped into our room, could hear the person next doors snoring and tv blasting The bars, one very dreadful bar tender who was quite rude to us, the others were superb. Do give a shout out to the guys and food in PTS though ?? Could not get the internet working in the room, went down again, still didn’t work so didn’t bother again Check out, you get told to use express check out but I was adamant on talking to someone about our stay, she was like express check out, I said I want to speak to someone about the issues, shown her the photos of the sheets, told her about the internet, the room not being cleaned, she just knocked of one nights resort fee, to be honest, she was nice and helpful but the whole experience is still a disgrace I don’t really have much more to say about this hotel, we near enough stay every year but we won’t be doing again, I doubt very much we will even step foot inside it, horrible experience, diabolical reception woman and holey linen

We chose to stay at The Strat because of the location being away from the central strip and close to the arts district. The public transport links are fair for this hotel, served close by for the RTC Deuce, Downtown Loop and rideshare. On arrival and during the our stay the hotel was busy with a good atmosphere. We had booked a updated room, and were given the north tower on the 16th floor. Although by close to the lifts, we could not hear them once inside. The room was clean, but a little tired in some areas already, the carpet, some areas of wall paper and the aircon did not seem to have been updated with the rest of the room. The aircon unit was extremely noisy, but we had no choice but to use this with temperatures over 40c. The halls on the floor were generally quiet, some noise could be heard if others were being loud. We were woken on the last night by noisy neighbours very much enjoying their stay! All staff we interacted with were polite and helpful, we had a locked safe on arrival and maintenance arrived within an hour to resolve this. Strat Cafe was basic but provided a buffet style breakfast if you needed it. The late night deals at the bar were great although the staff a little unresponsive. A McDonalds is on site. The social pool was closed for a private event, but the Wet24 pool was enough for us, providing somewhere to chill and cool down. The casino had varied slots, we did not bet at the tables. Guests can visit the tower at a reduced price, it is worth the view! The on site gym, was very tired and too hot to work out in. We tried and had to give up quick as it was too uncomfortable. Overall, a nice stay, but we would consider looking hotels if we are to return.