TripAdvisor Traveler Rating

WOW. Not the place to stay. From the minute we got there, we were given the wrong room to check in, then new room wreaked of pot ($750 fine), safe not working and no hot water for our last morning. Due to its location we didn’t dare venture out at night let alone the day time. On a plus side, the view from the observation deck was amazing and the staff were lovely.

The Strat words fail me, From checking, room servuce and food very poor . After 15 hours travelling you arrive to checking to be told they only have Queen rooms when you paid extra for upgraded Elevated King room. Standing my ground they finally gave us an elevated king room. Arriving at floor lift opening tge stench of drugs was rife, opening the door to room be swamped by un made bed , towels on floor, food left on side half eaten, the bathroom a total mess with human waste all over tge toilet. Drink half drunk and loose chang on cabinate. We returned to reception and complained. Trying to get the attention of Anthony who gave us the room he bowed his head and walked off. (Maybe due to fact i wouldn't take queen room did he do this on purpose?) Speaking with another receptionist showing photos of state of the room i requested a manager. The manager didnt look at pictures appologised said he will put us away from the room with view to newly renovated select tower. As an appology 2 free passes to the top of The Strat. The room was alot cleaner, but not perfect. Calling down we was given extra coffee and towels and room service came to deliver and clean floor. Your'e charged $50.00 extra per day for wifi, gym, swimming. Plus 1 x 20% discount off top of the world Meal. Pool closed, gym we dont use, the wifi cuts off every 5 minutes. A con called resort fees. Buyer beware. ASKING AT RECEPTION why we are paying for resort fees when we can not use them, " well in summer pools open and wifis better, you can pay 19.99 for wifi per day extra) The phone covered in dust dirty, tge fridge what you pay extra for had food and water left in from previiys quests. Hotel said its free keep it no charge. The worse thing was tge smell of drugs , staff hoovering after 1am doors banging loud women shouting . The top of the world restaraunt award winning its not, $50.00 for window seat, view very good can not ignore that. Yet the old greasy stale smell as you enter from the lift is off putting. The food your served in tin bowls my dogs had same bowls. The food bland , starters bland not seasoned, the mains fish like slop, the pork over cooked very dry, the terrible smell of the undercooked spices very harsh . But to be served in a dog bowl shocking. This is supposed to be a dining experience it was far from that left most of it then was presented with a bill for $250.00. With the appologies "we are sorry but your room card isnt workung we can not give you your points or extra discount( 20% off) please go down 108 floors to cardcservuces for ut to be sorted out. Unreal , both card rewards and reveption did nothing apart from state tge restaraunt should have fixed it too late now as we left restaraunt. We did get 20% off eventually. The staff when asked about hoovering after 1am rude , abrupt , and stated will stop when done. Surprisingly my words wasn't polite after that. House keeping never hoovered floor once in 7 days , never left soap or lotions once , did leve clean towels 3 times maybe as i soaked and left on floor . The tip reflected my satisfaction $2.00 for week. Tips are earned not a given you reward good service where i come from . Never the less wouldn't reccomend or stay at this resort again, the service , food rooms and drugs are not whats expected or resort fees for services that you can not use. Very poor 3 been generous

This place is an absolute dump. It is in a trashy part of town at the very end of the Las Vegas strip. The bathroom doors at sliding barn doors that offer no real privacy. The gap between the door and the wall is so big you can see if an individual is showering or on the toilet, terrible. They have also outsourced their parking to a company called Metropolis, which charge all types of hidden fees. The Strat takes no responsibility and just refers you to call Metropolis to dispute your claim. It is a nightmare. These are the kinds of experiences that make going to Las Vegas extremely unappealing. Almost every hotel in Las Vegas charges for parking (Corporate Greed) but at least you are able to include it in to your hotel bill. The Strat simply chose to outsource their parking and misleads their guest with the price of parking. Avoid this pace and spend just about the same at a better quality hotel.

Do not stay here, horrible experience. They charged us multiple times for one room and refused to give us a refund when we pointed out we had been charged several times for one room. All together they took 6 separate payments for over $100 on my card. When I asked to speak to a manager he was extremely rude and refused to take any blame stating I was too poor to stay at their hotel even though I had proof on my bank account of all the charges they had taken and the money I had to pay for the hotel. When we left to go find a different hotel they continued taking payments from my card throughout the night. I had since blocked the hotel from my card so each payment declined but they still continued to try and take more money for up to 24 hours after the initial encounter. Since then they have reached out and told us this is a common thing that happens with foreign cards. The only reason they reached out to us is because my boyfriend wrote negative reviews and contacted them multiple times. They are yet to contact us again after the fact. Very upset with this hotel and the treatment we received here. I have been waiting to post a review as I was giving them a chance to correct the solution. We have received a refund but I feel the treatment by staff and the lack of responsibility taken by the hotel until called out has left us frustrated.

First time doing something like this and the staff was very reassuring, friendly and great at calming my nerves. Beautiful view of the strip! Definitely will be doing this again!