TripAdvisor Traveler Rating

Had an issue with an online order and the online email team fixed it in 0.5 seconds flat. Incredible! I love this place! Everybody is so nice and accommodating

We stayed on the 17th floor. While the view wasn’t great, we wouldn’t have been able to see much anyway due to the fogged windows. The room clearly needs proper ventilation, as the moisture buildup caused the windows to remain misted and resulted in mold along the window seal. Although the room had a coffee maker, it was broken. The shower was usable, but extremely cramped to the point where my face was nearly against the wall while showering. The sink was either clogged or draining very slowly, which caused an unpleasant sewer-like odor. The beds were very uncomfortable. One of them had a noticeable dip in the mattress, making it impossible to sleep on, so it went unused. On a positive note, the staff was pleasant and the hotel itself smelled clean and welcoming. Overall, however, the rooms are in need of a major upgrade.

I have been an EPIC member for 2 years-- I have shown my ID at least 100 times to every Golden Enterprise property in Nevada -- I have a host at most there casinos. On November 30th of this year I was approached by several security guards how told me I had to leave from there properties. It has been almost 2 months and NO ONE will tell me why. I have written about 8 letters with NO response at all. It can be you next.-- stay away from all there properties-- Stratosphere AZ charlies in Laughlin Aquarious and Edgewater -- and some in Pahrump also.

I dined in at PTs with my children. Becca was my waitress make was so nice to my daughters they loved her. Justin went above and beyond and I appreciate it.

My family is visiting Las Vegas for CES and we decided to visit the Strat to play 3 card poker for a nice break during the show. We took a taxi from the convention center, specifically for this purpose, on Thursday, January 8, around 1PM. Upon entering the casino, we noticed noone manning the 3 card poker table and asked the pit boss to open the table which he refused to do despite having personnel at tables with no people! He said to come back at 4, which we explained was impossible. He wouldn't accomodate us despite having manned, but empty tables! My daughter and I came there SPECIFICALLY for this purpose and felt the pit boss' decision to be unwarranted considering the circumstances. The YouTube videos show this place as a welcoming and friendly place; they allow filming in the morning as well. Unfortunately, the videos do not convey the Strat accurately. I feel the pit boss needs to be retrained to be more accommodating, flexible, and less rude. He squandered a good opportunity and left us deeply disappointed, not to mention the money we wasted on needless transportation. My advice would be to seek out your gambling experience elsewhere with friendlier staff whom are more in tune to the needs of their customers.