Grand Velas Los Cabos reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 5.0

1879 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Wonderful stay but it is a quiet resort

Claireleecherry (Oakland, California) on Jun 15, 2024

Special thanks to our concierge, Claudia, Karina who did Zumba/dance class, Elena at the pool who kept drinks and food coming, everyone at the swim up bar who works really hard, Juan at Lucca who was the warmest wait staff and many more wonderful people who helped make our vacation great. Overall — Excellent! We all agreed the resort is 8.5/10 and would be happy to return. Combined with the modern decor, grey color scheme, lack of activities and entertainment, and vibe from the staff, the resort feels a bit joyless but that is our personal preference. We have no major complaints and we had a wonderful and relaxing vacation, but it doesn’t feel warm and cozy or festive like the other Velas resorts we have been to. If this resort added some fun activities/shows/entertainment for all ages, I would return in a heartbeat despite the best pool being adults only. Without the entertainment offerings, we feel more compelled to return to GV in other locations. Location— about 30 min from the airport on a busy road. Not bad but you can see and hear cars sometimes from the hotel. no noise at the pool, so it is fine. Check-in: The checkin process was not as welcoming as the other Velas resorts. No welcome massage or cold towel. No signature drinks. We got sparkling wine and child was offered a sparkling juice in a can. It was fine but felt a bit transactional. We didn’t feel truly welcome and it felt as if the staff were following strict protocols and going through the checklist. Concierge: E-concierge was very helpful. All of the requests were handled perfectly. (Dinner reservations, spa, etc.) On-site Concierge is exceptional. We had the pleasure of working with Claudia who went above and beyond to make our trip special (anniversary celebration). Claudia worked hard to meet our unique needs and requests. We don’t leave our rooms until mid to late afternoon so housekeeping is always a challenge. Velas resorts are the only place where we feel we can reliably get housekeeping despite our schedule. Suite: Room is spacious and has an amazing view. Sofa is quite comfortable. Bed is comfortable (people who like pillow top bed might find it hard.) Pillow are soft but you can request firm pillows and they were very nice. Glass table top has very sharp corners (easy to hurt oneself) AC is quiet and works well. Everything works well in the room. Shower head is oddly narrow and water pressure is pretty weak. Housekeeping: They work very hard and do a great job. Snacks/mini-fridge: They did not come daily but when we called the service line, they came promptly. Food: All the restaurants are very good. Piaf — we did not like the chicken or fish dish but filet mignon was incredible! Escargot and soufflé were also very good. We ate here twice! Frida — They were very busy and our dinner took almost 3 hours. Food was very good and drinks were tasty. Velas 10 — corn chowder was the highlight. Steak was tasty. They gave us an item with nuts after we indicated a nut allergy. We spotted it before eating luckily, so an incident was averted. The management and multiple staff came to apologize. Lucca was tasty as well (Carpaccio and Carbonara were the highlight.) Poolside food is unfortunately not as good. It is fine but arrived cold or luke warm every time. Hamburger is dry and needs seasoning. Menu is limited. It is not bad, just not as good as restaurant food. Room service food is decent but not the best room service we have had. Cevicheria is very delicious but it is only for ceviche! Luckily they were able to get us pool side food for our child who doesn’t love raw fish. Pool — the best pool among the Velas resorts we have experienced. Hot tub with a hut is brilliant. BUT, I am not happy that the best pool is for adults only when there is an adults only resort right next door. I am vacationing with a kid and paying the same price as people enjoying the ocean front view at the nicest pool. I wish they had a separate adults only area tucked away so that all three tiers of pools are for all ages. While our kid lounged by the pool, we snuck away and enjoyed the adults pool and felt guilty that our kid was missing out on the experience. Hammock and ping pong tables by the pool are a great touch! I did not check the smoking policy but we smelled smoke by the pool close to the adult pool area. It was not pleasant and also on the balcony from our room. We had to rush inside. Drinks — fine. It is about what you should expect from a typical AI resort by the pool. Not bad and weaker but that is ok. We weren’t always offered straws for our drinks by the pool. It is hard to drink frozen pina colada without a straw. Drinks at restaurants are tasty! Entertainment and activities — It gets a bit boring, especially for older kids. Great activities for adults and little kids. But, our 12 year old got bored rather quickly. Teens Club doesn’t open until 3 and it is empty. They don’t offer fun activities for this age group and activities are centered around video games a lot. I felt sorry for the 2-3 kids in the teens club when we went. A dance class, tween/teen trampoline, sip and paint for tween/teen would be nice. Spa offerings for tween/teen would be nice as well. They had a special trampoline activity but it was for little kids. My kid would have liked it but not when everyone else is half their size and age… There is zero show or evening entertainment. Dinner takes 2+ hours easily, so we considered dinner as our main evening activity. It got boring pretty fast. I miss family friendly live music and dancing or singing or seeing a performance. There was live music outside for the adult restaurant but we were at the French restaurant. It was a bit bizarre hearing French accordion music from one side and harp music cover of pop songs from the other. Excursion options — This is not the hotel’s fault that the main options are snorkeling, boat ride, fishing which do not appeal to us. We saw parasailing and horseback riding on the beach but they are not connected to GV resort so they weren’t able to offer it although it is right in front of the hotel. Teen Club — the space itself is neat. Dance floor is a bit much. What do I know? I am a middle aged person. But my kid thought the space felt a bit too hyped up. Like adults were trying too hard to make a space that they think kids would like. We are very glad to have this place to go and play pool or games. We did karaoke one night for 15 min at Teens Club. Air hockey is fun and we played a few times. Service — fastest response time. We report an issue and help arrives quickly. Room service takes about 30-35 min which is normal. Everyone is helpful and when you ask for something, they try very hard to meet your request. I have no complaints, so I don’t know why I get this feeling… there is a bit of a cold and sterile vibe. It feels like everyone has a strict protocol to be helpful and professional. Maybe it is our luck… I miss friendly personalities and conversations I have had at other Velas resorts. Staff here are very good at their jobs but either they all happen to be introverts or they are unhappy with their jobs? Spa — INCREDIBLE. The nicest spa experience in my life. I have been to numerous luxury spas around the world (Four Seasons, Ritz, Le Meridien, Fairmont, other Grand Velas resorts, etc.) but all pale in comparison to the water ceremony at GV Cabo. It is not to be missed! We got massages twice!

TripAdvisor users rated this property 5 out of 5

An amazing time connecting with our family in a beautiful location.

Cari R on Jun 15, 2024

We loved everything about our trip to the Grand Velas in Cabo. The food was incredible, the atmosphere breathtaking. Our concierge, Tony Castro, made our amazing time at Grand Velas even more enjoyable! He went above and beyond in answering questions, helping with changed in reservations etc.

TripAdvisor users rated this property 5 out of 5

Gran velas los cabos

Paulety B on Jun 15, 2024

We went on behalf of our company 4 days the truth was a wonderful vacation all the super luxury hotel and the first class service the service in the pool we loved Alejandro, Elena, Eduardo, all super friendly. Of Celeste , activities. Alejandra. Super friendly with beer pong, volleyball in Frida. We loved all our wonderful dinner. The rooms are very good. We will definitely return.

TripAdvisor users rated this property 5 out of 5

Above and beyond!

Jessica S on Jun 14, 2024

Our family had a wonderful stay at Grand Velas resort! The staff are friendly and accommodating. The food was exquisite and the rooms are beautiful and clean. The hospitality is the best I’ve ever experienced. Tony was our host and he went above and beyond our expectations!!! He treated us very well and overall this was one of the best vacations ever!

TripAdvisor users rated this property 5 out of 5

Cabo!!

Princilety T on Jun 14, 2024

Our great experience was with our friends, the truth is that we loved the service. Blue of the best buffet breakfast. , Frida very traditional Mexican food. Piaf excellent service Lucca traditional. The activities are very good and fun. And varied. The pool wonderful people who made our vacation unforgettable Celeste Francisco Maria Sara Alberto

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