Breathless Montego Bay Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.4
  • Location 4.5
  • Rooms 4.3
  • Service 4.3
  • Value 4.1

3524 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great Anniversary Trip

Julia H on Jun 14, 2025

My boyfriend and I went for our anniversary and it was a stunning and beautiful trip. The staff is so helpful and kind. Our room was stunning! and most importantly our butler, Troy was AMAZING! There isn’t enough good things to say about him! this was a wonderful and relaxing trip!

TripAdvisor users rated this property 4 out of 5

Great place.

Moe L on Jun 11, 2025

Beautiful and relaxing. Don’t even need to leave resort. Not enough events and entertainment. Had to make our own fun. There are no shows and the pool entertainment was non existent. Maybe because it’s off season but we were expecting more pool parties, shows, and entertainment.

TripAdvisor users rated this property 5 out of 5

Fun in the Sun!

Kimberly H on Jun 11, 2025

This was our first time visiting a Breathless Resort, and I’m so glad we did! We truly enjoyed ourselves. The staff is amazing, the grounds are well kept, and you have access to the 2 Secrets properties as well. Breathless is just a vibe! If you want fun, entertainment, and a “party”ish vibe, this is the place for you. The daily activities were so fun, and the entertainment crew def keeps it fun and entertaining. We had an Xhale room on the 4th floor and loved the amenities and the view. Our butlers Rory and Shane were phenomenal! The whole staff is friendly and just genuinely good people! The food is pretty good for resort food. We LOVED the jerk cart! Jamaica is a beautiful place! If you’re contemplating on booking the trip, DO IT! You will be so glad you did!

TripAdvisor users rated this property 1 out of 5

Worst trip ever!

Arian D on Jun 08, 2025

So many basic things went wrong with this resort. Restaurants opened and closed whenever they wanted. Butlers stopped working at 6pm. Butlers should always be 24/7. Half of the tv stations didn't work. The balcony pool didn't drain. One of the electrical panels did NOT work and lights wouldn't turn on. Connecting rooms were not provided upon request months ago. They couldn't even get us on the same floor, even after they said they would. No response from housekeeping. We spoke to them 3 times requesting towels and wash clothes. They were delivered the NEXT DAY! We couldn't even wash the sand off. Nighttime entertainment is nonexistent. The pringles were expired. The grapes were moldy. We stayed at Breathless in Cancun and this experience was the complete opposite. We also had an issue with one of our room and it took hourssss so get a replacement room. We wasted our first day sitting at the front desk and couldn't even swim since they held our bags hostage until the room was ready. So unfortunate. We will NOT be back.

TripAdvisor users rated this property 2 out of 5

Overpriced and blow mediocre

Sherpa50346494986 on Jun 06, 2025

The room was not appealing as the cabinets and furniture all nook rotted and damaged. The bed sheets had a consistent damp feeling like the sheets were not fully dried before putting them on the bed. I paid for a butler service that was a waste of time as my butler was assigned to many other individuals (one being a bride and groom having a destination wedding) so any request made was a afterthought and severely delayed. I had to resolve all my request as a general guest dispute paying for this service. Additionally, getting someone on the phone for something as small as additional towels was near impossible. Room service food was deplorable and being informed of simple things like where to find the pools towels was a definitive task as the staff was more lackadaisical in their their approach to support guest. As a solo traveler visiting that the top of the week (mon- thurs) I felt ignored. I had better expectations from Hyatt Brand resort but this felt closer to a Motel 6 (at least they leave the lights on). Oh did I mention that power and water was off mid day- a great experience to have while showering,

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