TripAdvisor Traveler Rating

My friend and I went to this location for a girls trip and we were not disappointed. The staff were all friendly. This service provided was top-notch. The entertainment was phenomenal and the food at every single restaurant that we went to was absolutely delicious. I would highly recommend this Hotel, and on a sidenote, when we left the resort for excursions, our butler insured that we returned when we should have so there was an extra layer of safety and security that we felt. Top notch.

The resort was absolutely beautiful! Our butlers Eugene and Jeavon were the best! They made our vacation even better. When one of our friends was having problems locating her butler they even took care of her! Every one was friendly and helpful! Loved it and will definitely return and request Eugene and Jeavon!

Best birthday trip ever. Thanks to my wonderful butlers Jeavon and Eugene. They went above and beyond and made my experience amazing. This was my 4th time staying at this resort, but this 2023 trip was the best ever. Thanks guys.... SEE YOU SOON

This is not a five star resort. Staff should take customer service classes. The staff was extremely unfriendly, I’ve never been to a resort that staff would walk past you without speaking or even a smile. At times bartenders and waitress would walk up to u and say, what would u be having, no hello, no smile. Staff was only friendly to u after tipping. The food was mediocre at best, it was either rubbery, over salted, or to bland. Appetite was lost after a baby cockroach was spotted crawling by the breakfast buffet. The rooms show major wear and tear, upon arrival the room smelled of mildew and was not clean to standard, the shower had soap scum, tables had coffee stains, headboard was dusty, and outside furniture had cigarette burns and was heavily soiled. The house keeping staff quickly corrected, except scrubbing the shower doors. Butler service is a waste, we had David and Raynard, on David two off days we never even met Raynard, we kept saying we would like to met u and he would say anytime but never followed up. Also, xhale club is a waste, benefits like food served at the pool is standard at most resorts. Entertainment during the day was sporadic and didn’t follow the daily schedule sent by the butler. Night entertainment was good, especially the bands and piano bar on the secrets side. I’m fairly disappointed with the treatment of the staff, they didn’t make you feel at home or wanted. I would not recommend this so call five star resort, 4 stars at best. For the amount charged daily, it’s totally not worth it

I had the most amazing time and experience at the Breathless. My butler Krishna gave us superb service. He was actively engaged with myself and my family. Although my family had a separate butler he assisted them as well. He made suggested and followed up to make sure we enjoyed ourselves. All of the staff was great.