TripAdvisor Traveler Rating

We really loved our time at the Jewel! We stayed for a week and spent half our time in the 3 bedroom oceanfront suite in building C and half the time in the 3 bedroom penthouse suite in building B. Both locations were super nice, but I’d say building C is better because it’s the building with the most updated decor. Our butlers were excellent and provided very fast room service, trip recommendations, and dining arrangements. The staff overall were SO friendly and helpful. They are also very kid friendly. The only negative was that we arrived at the resort around 5pm, 2 hours after expected arrival, and our room still wasn’t ready. The room floors were very dirty and our kids legs were black after crawling around for 10 min. We asked them to mop and they fixed it. The beach had a lot of seaweed, but they rake it away every morning. We have small kids so renting a cabana ($169/day) on the beach was a must. There aren’t any umbrellas or shade otherwise. If you have the cabana then the staff will bring you food and drinks all day. There’s a guy on the beach who makes super tasty jerk chicken around lunchtime. There’s no snorkeling available and the closest place is a 20 min taxi ride. The food was good for an all-inclusive. The drinks were ok- the free wine wasn’t very good and the cocktails seemed watered down. If you like good liquor then buying duty free at the airport would be worthwhile. They also have a free shuttle to a shopping area where you can buy wine, liquor, souvenirs, but it’s very overpriced. Bouchon was our favorite restaurant- awesome steak and salmon! We didn’t spend much time at the pool because we liked the beach, but it was warm and there’s a shallow area for the kids.

The first resort-type experience we've had so nothing identical to compare it to. However, this is a wonderful place. The thousands of reviews say everything there is to say. There are glitches here and there, but nothing to knock down a five-star rating. (For instance, not all the electric wall plugs actually work. Be sure the ones you use are charging. There are power interruptions and hot-water outages, but in our experience, they don't last very long and/or are remedied quickly once reported.) This is a small, poor country. Even accounting for that, the resort is super nice. The food is so good, the choices so varied, and so very accessible, even a glowing review can't do it justice. Ice cream cones by the poolside, sit-in-pool bar, a breakfast center more spectacular than you can imagine, fresh grilled meats and hot vegetables available to eat directly on the beach, nicely appointed restaurants with delicious menus, quick-stop luncheon counters with choices of wraps and sandwiches. And more. The staff is excellent. They are incredibly well trained always with a smile for you. They don't idle about. They are constantly at work doing whatever the job is they have. And more than willing to help out no matter what. The clientele frequenting here is respectful of others, including those guests with children who were well-behaved. Don't expect to have all this at a discount price! If you want "great," then go for an oceanfront (not just ocean view) suite; our one bedroom had two bathrooms and a great soaking tub (see the photo)! The two-bedroom suite we got a glimpse intowas humongous. You do get what you pay for.

We had an amazing time in our Ocean Front 1 bedroom suite, so I'll get the 2 bad things that happened out if the way first. The first night there was a power outage but these things happen. There was a little storm. so no big deal. Though the floors being all tile got very wet so try to leave a nightlight on. The only complaint I have about our stay was our room came with a washer and dryer. We bought soap to do a load and left for lunch. Upon returning the cleaning lady told us it was spilling out and she did her best to stop it. Luckily she was making up our room and caught that this was happening, otherwise, the room would have completely flooded and I can only imagine the damage that could have been. The seal on the door (front loaded) was done and when it would fill most of the water was coming out. That said, we had a new washer within 2 hours and it was handled promptly. I'd only suggest perhaps testing the washers once a month to try and avoid this. Now I have to mention our cleaning lady Audrey, who truly went above and beyond to make sure our room didn't flood. Other people could have walked away but thanks to her she saved our experience and our nerves on vacation. She deserves to be commended and given a raise. The nicest and sweetest lady we met on our entire trip. I feel it necessary to acknowledge her in this review and hope it's seen by her superiors. Also Vernon....at the front door. A genuinely charismatic person who really enjoys what he does and it's nice to see in today's world. He brought us and took care of our bags both to and from our room also. Keep it up. Now as for the rest of the trip.....our room was a little outdated. We were in the centre building, but it really didn't matter. Air conditioning, 2 washrooms, king bed, kitchen, living area with ample seating, private enclosed balcony where the view is just amazing. We were on the 5th floor. This resort is family friendly one and isn't a party resort. A lot of young families and weddings. There's a lot of stairs but if you travel by the front of the buildings and not the back it can make things a little easier. We did our share before we explored a bit and figured this out. I suggest to everyone to grab a drink and spend an hour or 2 just exploring the resort. Once you know where everything is, it makes things much easier. At least it did for us lol. The food was incredible. The breakfast and lunch buffets had more options then one person could ever need or want, and it was all delicious. Nothing ever made me say "this is meh" lol And yes, the room service is 24hrs a day and INCLUDED. We tipped when we used it and it was an amazing amenity to have. Keep in mind there is no dinner buffet however there are restaurants that offer some great dining experiences and are part of the all inclusive as well. Or the room service if maybe you spent too much time in the sun and don't want to leave your room to eat. The cafes are also great for fans of coffee. I drank more coffee in a week then I normally do in a month since I don't really drink much alcohol. The iced coffee is one of the best I've had and the iced tea is great for a sugar free option. If your outside by 9am then most likely you can find a chair near the pool areas. As for the beach, anytime. You don't have to really wake up early to get a spot which was nice. And it's a private beach so only people from your resort are there. That all being said....I give the trip 4.5 out of 5 , only cause of the washer issue. If you want a relaxing vacation with great food and service then check this place out.

Beautiful resort and very friendly staff. Plan to go again in the future. One of the best resorts in the Caribbean. Our room had a beautiful view of the ocean.

Yolande gave me the grand recovery deep tissue massage. It was amazing!! Yolande is thee BEST. As woman who works out a lot my body really needed it and Yolande gave me the right pressure. Amazing massage. I would definitely come back to her. I went in feeling very tight with low back pain and came how feeling so relaxed.