Advertised services may not operate and expect challenges rectifying room issues
(London, United Kingdom)
Sep 30, 2023
We arrived on Wednesday after travelling from the UK with a 13 month old baby.
After travelling our baby was sleepy so room service was the most convenient option. There were no Gluten free options on the online menu, however, when I called they said they could provide a salad. After over an hour wait I was served salad leaves with a balsamic dressing which was much closer to a small side salad than a main meal. Looking over the online restaurant menus Moonstone (Italian restaurant) had several GF options so I headed down solo. The hostess said I could order to go so I ordered a couple of appetisers. After another half hour wait I was advised one couldn’t leave the restaurant but the other was ready to go. There was a 20 min wait for tables so eating there wasn’t possible.
Not long after arriving we discovered that our balcony door wouldn’t open. This was reported promptly that evening but only fixed today (Saturday) after chasing over half a dozen times. Over the past 3 days, several people have investigated, visiting the room only to state the same as the previous person in attendance - that new wheels are needed. This was finally resolved through Ian from the maintenance team who was incredibly apologetic about the disruption caused frequently attending an occupied room with a baby (often sleeping) and duration to resolve (half our stay).
The hotel advertises a free shuttle to Main Street Rose Hall which we planned to use this afternoon. The door staff tried to get hold of the shuttle which didn’t arrive…. then after 30 mins we were advised it wasn’t coming but would tomorrow. We were hoping to get a few souvenirs and cash out to tip for a tour booked through the hotel first thing in the morning. There’s a cash machine in the Hyatt next door which the golf carts can run you to so we tried to use this service instead to be told there’s no availability (understandable with guests checking in and luggage being transferred).
I believe rooms are all non smoking but there were cigarette butts in a large gap in the balcony easily accessible to a toddler (and very appealing) so potentially unsafe with the 11 story drop below. The cigarette butts were cleared when shown to the staff servicing our room who each time have done a great job.
If it wasn’t for the inaccessible balcony and needing to run all hot taps in the room each morning to get hot water pushed through the pipes we’d be pleased with the room (oceanfront premium junior suite). Like others have said, there are signs of wear and tear but it’s certainly clean (except the balcony which isn’t surprising when it would have been difficult to get out there).
Do pay attention to the offered “upgrades” if you book direct, some of those available to us were for cheaper rooms during our stay but for a small additional nightly charge (I suspect the reservation system doesn’t account for the premium paid for the higher floors).
Management have been unavailable to discuss issues encountered but did offer to call the room which isn’t practical with a sleeping baby.
Meals is the restaurants have been good and have accommodated dietary requirements easily and food for a 13 month old. Staff throughout the property are very friendly and generally make a fuss of the baby. Just be prepared to waste valuable vacation time waiting for services and chasing any issues you encounter.
(San Bernardino, California)
Sep 27, 2023
I had the most relaxing vacation ever. Super peaceful and low key. All the workers were very nice and laid back. We stayed in b1004 where the views were AMAZING. 3bd with 3 bath and 2 rotating butlers. Garcon and Ronald were the best. Overall I would recommend this property. With or without kids.
Enjoyed or stay at the Jewel Grande
Sep 23, 2023
We stayed at the Jewel Grande the week of September 10th and there we 14 of us and we all had different room types. Everyone was very satisfied with their accomondations. The rooms are exactly like the pictures. We stayed in Building A, 8th Floor, and the view was amazing. The only down side is that this resort is not Mature Adult friendly.
If in the us it would not pass ADA standards. Too many steps and the walk to Building C is not far but the steps you have to use are very taxing. There is a shuttle that came when you called it and would take you from Building to Building. If you are amature adult book a room in Building C, you will be glad you did.
Staff was very nice and accmondating. Food was good and we enjoyed every restaurant except for Waves. Breakfast and lunch had an abundant of choices and the food was good. My favorite was Le Bouchon and Moonstone.
The nightly entertainment could use some work and our group were not happy with that. Not even cruise ship quality.
This is not 5 star but for the price, good choice.
Enjoyed our time at the resort. I strongly recommend it.
Sep 19, 2023
Best place to stay. Loved the ocean view from our premium junior suite room on ninth floor.
Enjoyed both sun rise and sun set.
Excellent service, many varieties of food. Loved the Orchid Buffet usually open for Breakfast and Lunch. I wish it was open for dinner as well.
Nice and clean facility.
Only thing I do not recommend is that Facial at the spa services, costly and not worth the charges. 30 minutes service only includes cleansing, and mask application, lady spent only 20 minutes doing whatever she did. Not worth $112.50.
We were six of us, we should get our money refunded.
Great staff, always ready to help.
Enjoyed fresh coconut water directly from the tree.
Go with 3-star expectations
Sep 19, 2023
Visited Jamaica for a short solo getaway and after reviewing all the options, decided to stay at the Jewel Grande. This was my first time at an all-inclusive and overall it was a pleasant experience though I don’t think I’ll do it again unless I just want to sit around and drink/eat all day.
The property was well kept and the staff was overall nice. I stayed in the Sentry tower (C) and it was supposedly the newly renovated building. The room looked modern but there was already black mold around the faucets and the toilet constantly ran (I figured out how to fix it but it required hitting the double flush twice, a minute apart, to work). The Tv stopped working the 2nd morning and took 4 hours to fix. The thing that befuddled me the most though was that for a 4-star resort, they didn’t have the basic amenities inside the room (no slippers, robe, bathroom glasses, coffee/tea maker etc). They supplied them when you called but a tad annoying it wasn’t there to begin with. The fridge was nice as it was stocked with water, soda and beer. The AC, view from the balcony were good and the water pressure in the shower was outstanding.
The main reason I wanted to try an all-inclusive was to not have to worry about food and drinks…the restaurants were surprisingly good for island food. Tried the steakhouse, Italian and Asian-fusion restaurants but my favorite was Crickets Grill - the jerk chicken, steamed fish and dirty banana cocktails were outstanding. The biggest disappointment was room service - although the food arrived quickly, it was worse than school cafeteria food. The waffles were like dry styrofoam, they gave toast when the menu says “lox and bagel”… and a variety of other issues with the food. Stay away from room service.
So overall, this was a good stay. It was not crowded at all and it was nice to have plenty of space in most places (probably had to do with the time of year I came) but most days only had a handful of folks on the beach and restaurants had plenty of tables. They had live music on the weekends and an overall chill vibe. No big partiers which I appreciated. So if you’re looking for a lowkey stay, I would recommend this place… just set your expectations to a 3 star resort.