Jewel Grande Montego Bay Resort and Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

2006 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Gorgeous Resort

buckeye936 (Cleveland, Ohio) on Jul 04, 2022

This place is amazing!!! The staff is so friendly and attentive. The view from my ocean front suite was peaceful. Especially in the morning hours. During the day it can be a little noisy since everyone is out front enjoying the sun but that’s to be expected. There are very quiet areas on the beach as well. The grounds are VERY well kept… the rooms are very clean too. The food was great but that jerk chicken was amazing ???????????????????? I’ll definitely be back ??

TripAdvisor users rated this property 5 out of 5

Matheney Wedding Renewal

June271987 on Jul 03, 2022

The Jewel Grande was everything I amazing it would be. The only thing I didn’t like is I couldn’t stay longer. We had a two bedroom butler suite they clean and serviced it daily, the refrigerator was stocked daily. Our butlers Denton and Aston did a excellent jobs being available to handle any of our needs. All the food I had was delicious as well as the drinks. The wedding coordinator did an excellent job as well the decor was beautiful and the private dinner was very very good. I look forward to returning very soon and staying longer.

TripAdvisor users rated this property 5 out of 5

Great time!

MsElyse (New York City, New York) on Jul 03, 2022

Rooms were clean, spacious, and modern. Customer service was impeccable. Food and drinks were great with multiple options to choose from. Entertainment was mediocre for young adults, it was geared more towards the older crowd. I would definitely return and recommend the Jewel Grande to all of my friends and family!

TripAdvisor users rated this property 5 out of 5

I Can't Wait To Return!!!

MrsLJ09 (Baltimore, Maryland) on Jul 01, 2022

I came here to celebrate my best friend's, mom's birthday, and I ABSOLUTELY LOVED IT!!! The only downside was that I WANTED TO STAY LONGER. Seriously...I did not want to leave lol. From the time we checked in, until we left the service was superb. There we 4 people in my party and we had a 2 Bedroom Ocean View Butler Suite and it was SWEEEET!!! We had amazing service from our two butlers Ronald and Shanika, but Shanika was PHENOMENAL!!! When she was on duty it seemed like she was everywhere we were lol, she was always there and always ready. You needed a ride? Shanika was there. Missed a small detail in putting on your swimsuit? No worries, Shanika jumped into action and fixed it. Need dinner delivered for guests to your suite? Shanika made sure no detail was missed and everything was ordered perfect. I could write on, but she has amazing energy, was genuine, sincere, and very caring. In reading the reviews of the resort before going I was concerned about how the accommodations would look, and honestly, I did not have a complaint at all. Everything was overall impeccably clean, comfortable, and beautiful. The Spa was amazing, we booked a family massage and I promise you it was the best massage I have ever had. We all said so. The environment in the spa is peaceful and welcoming. Akeem provided out of this world guest service prior to our arrival in helping us book, and once we arrived at the spa I was very excited to meet him in person and THANK HIM for his work in making sure we were booked and being so amazing in general. Now....the beach...it was heaven. Private resort beach... water level was perfect for swimming, standing, floating, sitting...people were snorkeling. We booked cabanas for two days in a row and had a BLAST!!! Cerrano and Chantell were there for our every need, and they were FUN yall! Personable, engaged, there was not a moment that we were out of anything because they already had it waiting. When my drink ran low, they already had one waiting, without having to ask. They made sure we remembered lunch time and had our orders in. We had the pleasure of spending our last two days of vacation with them and it was truly a memorable time. The food at the resort was great! Many options, and my two favorite were Waves and Pierside. We had room service deliver breakfast to our suite every, single morning of the 5 we were there and it was always hot, beautifully plated, and delicious. Activities, there were amazing options. While we did not participate in many, because we packed our itinerary with excursions through Island Routes and then the beach cabanas, we did have friends that went and they really enjoyed them. People in general look like they enjoyed the activities. I wrote a lot and I still could write more lol. Simply put...BOOK IT. You won't regret it! I look forward to seeing my Jewel Grande Montego Bay family again soon!

TripAdvisor users rated this property 5 out of 5

Family Vacation

K8751VBmaryo on Jul 01, 2022

We enjoyed our stay, the food was very good. We ate at the Orchids buffett, Cricket grill and Jahmexi mostly. The events at the Sentry courtyard and food were amazing. The people are warm, patient and very helpful. Shout out to Kevin the workout instructor; you will sweat for sure after working out with Kevin! Shout out to Susan at the Criket grill, she has a warmth that makes you feel at home with a very quick service too. Shout out to Kimberly at Cricket grill, my daughter enjoyed chatting with her. Shout out to Stacey the house keeper, we enjoyed chatting with her and she is very good at making the place sparkle. Shout out to Silver ; the Jerk chicken grill maestro at the Sentry courtyard. He makes the best grilled Jerk chicken ever! And final shout out to Noel our tour guide. I will post a picture of him as i forgot the name of his tour coy! We felt safe going around town for three hours with him. He also has a deep knowledge of the city, economy, agriculture, sights and everything. It was a very safe and smooth ride with him. We will love to visit again, we loved the people of MBJ St James.

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