TripAdvisor Traveler Rating

The experience here was great, and the customer service was exceptional. From check-in, the receptionist was very accommodating, and all staff members were friendly and welcoming. I would definitely recommend Monique Jones—she ensured I was well taken care of and truly did her best to accommodate my needs.

Our stay at Ocean Coral Springs for a 60th birthday was amazing! From the check in, with Georgia at the front desk, to check out everything went smoothly. Natesha at Martha's Market checked on us our very first morning and arranged a special meal of Jamaican foods for our next day. Our family of Jamaican and Jamericans were overwhelmingly grateful and she followed up each day to ensure we were happy with the service. Kelly Ann served the family style breakfast, and Chef Fabian came out to speak to us after, which was so lovely and made us feel like VIPs. Latoya at the Italian restaurant, Joyce, Vernal, and Shane (who sang to us on our last day) all gave such attentive and friendly service. For the 60th birthday beachside dinner there was a beautiful setup and all of the food was delicious. I will say that going forward if there is a smaller romantic party maybe giving them more space from a louder more boisterous one (such as ours) for their comfort and privacy. Also I think having a team of people to set out the food initially would make things go smoother especially for the server who was also bombarded with requests for drinks, condiments etc. Everything was clean, operational and efficient in spite of having a natural disaster just a month before our trip! I was always able to get a beach chair and enjoy the water. The beach is very rocky, so be sure to bring water shoes, but an amazing view, clear water and cool breeze. Most importantly I would stay here again and recommend the hotel to anyone looking for accommodations in Jamaica!

I am changing my previous review (submitted on day 2 of 12) that listed some issues we were facing. All issues have been addressed by the resort guest services staff and as we enjoy our day 5 of 12, I am happy to score a full 5 star rating as of today.

It was my first trip with my family to Jamaica. Staff at Ocean Coral Spring handle us with care and professionalism. I want to give special thanks to Chef Fabian and all the other Chefs who made our food experience memorable. I highly recommend spend your family vacation at this resort!!!

This is a great resort for a week of vacation. They have lots of activities such as bowling, tennis, basketball, beach volleyball, gym, lazy river to keep you busy. Multiple restaurants for different tastes. Beach is fine but small and rocky with turquoise water. Overall a good resort which can improve further. Good - Many activities you will not find in other resorts. Many restaurant options to choose from. Big pool, decent beach, good variety of drinks. Descent service. Dinner in snapper, dinner in la locanda, Martha’s market. Cleanliness is good. Entertainment was good, they had good music, dance and magic shows. Daily listing of things at front. Good cocktails. Ok - Beach is rocky and small, so don’t forget water shoes. Most other food option were ok. Can improve - Oceanview room there is no ocean view from room. It’s just from one corner of balcony (pic) Overall service where staff need constant reminders for anything. Restaurants wait list process where they randomly wrote room number on paper, where 20 min wait took 2hrs. Restaurant menu where 4 dishes were listed but only 2 were available. Some listed item not added to dishes e.g. no paneer in paneer veg korma.No bananas, no guacamole where listed. Extremely slow internet at 2mbps (pic). I will give benefit of doubt because of hurricane. They did improve a bit to 8mbps later for firetv to work. Tips I didn’t find anywhere else: Tennis rackets and ball’s are available Fire tv HDMI and USB ports on TV available (pic) Water shoes for Rocky beach 3pin plug available (pic) Safe can be opened using room key (pic) Hotel will ask you to wear hotel key on wrist tightly for 7 days but we chose to have it like a bracelet that will not be lost in pool but can be removed