TripAdvisor Traveler Rating

The family vacation was fantastic and Andre manager was very accommodating and helpful all the time we would go back any time This place was so welcome and friendly. My group had 20 people and everyone had such good time. We had a food concierge who help us all time. Manger was super fantastic and helpful.

The resort was well maintained and clean. The staff were friendly and quite helpful. My kids spent a lot of time at the teen club and bowling alley although some of the equipment wasn’t working. We were highly disappointed that the waterpark (which was the main reason for choosing this resort) was closed down for maintenance during our trip. The guest manager was very apologetic and did his best to speed up the process which left us with the final two days to be able to use the water park. Evening Entertainment could be better but the ladies by the pool keeping the vibe going through the day were awesome. The food was mid and often times very salty. Overall it was a nice getaway and I would return.

I should have also read the reviews before coming here. We were very excited for our first family vacation with friends. In total traveling with 3 kids and an infant. While the resort does look beautiful on the outside it is extremely dated. You could not lock your room on the inside, the bed frame was wobbly and falling over, and they were doing work in the room next to us. The bed was the most uncomfortable bed I have ever slept on (and I’m not super picky about mattresses). There was no duvet only thin sheets as blankets. Our daughter was going to sleep on the pull-out but quickly made her way to sleep with us because it was so uncomfortable. Disappointed with the room service. Especially when requesting bottles of water to boil for bottles and cleaning them. I must have called 5 times in one day and eventually later afternoon/early evening . Our flight was delayed and our friends left early and their room was still paid for 2 more days but they would not let us sit in there for 3 hours. It was more for the infant as I needed to clean and make bottles. I found them not accommodating at all being a family resort. Will not be coming back at all. The Hilton in Montego is definitely the better route to go. Especially with family!

Amazing, place, superb service. One in a million staff. The operations Manager Mr Phillip Annikey was awesome, he ensured that we were comfortable and well catered for. He went above and beyond the call of duty to ensure my business group was comfortable. This business group comprised of several police inspectors , gad station and supermarket owners, Justices of the Peace, comotologist etc

We booked this trip with another family -we both have young children so we wanted a property that has a lot of kid friendly amenities so we figured this property would be ideal. While there is a water park and lazy river, absolutely everything is either broken or falling apart. The kids park is all rusty, the lazy river was not working (has no current), the bowling alley only had two lanes open and the lane we were using kept getting jammed, even in the theatre, the seats were falling apart. The rooms are TIRED and not well maintained, the doors don't close properly, the railing to our rooftop terrace was falling off and the beds are horrendous, like sleeping on concrete. This hotel is a 3 star at best. Food selection is minimal, good luck finding fresh fruits or vegetables, and the service by the pool is non existent. There are also no hot tubs?!?! A lot of the restaurants are closed Monday, Tuesday and Wednesday so the only option is the buffet which lacks creativity and options. The icing on the cake was getting roped into a "Welcome Breakfast" that ended up being a 2 hour sales pitch to purchase a travel club membership for $30,000. On a positive note, the staff were all extremely friendly especially with the kids! For the price we paid, there are definitely better options out there so do your research. I wish I had paid attention to all of the reviews because they are 100% accurate.