TripAdvisor Traveler Rating

Great Resort. Went with our family and it was a perfect resort for a family vacation. Food was top notch, service was top notch. There was nothing about the resort we disliked. Check in and out process was smooth. The staff was friendly and helpful. Great atmosphere.

Booked this resort for family vacation march 16 - 23 , selected Privilege. was worth it. Our room was spacious and clean. The food was very good, loved the Japanese and Italian restaurants. The Buffet was very good also, wide selection of food to please all tastes. The jerk chicken was the best. The privilege areas were nice to have, especially around the Kids water park, spent several afternoons there with grand kids. Special thank you to Selena and Melrose for your service with a smile. Thank you also to our Butler Moya for making the reservations.

My husband and I, along with our son, daughter-in-law and two young children each had a Privilege suite adjacent to each other. This is a repeat visit for all of us but our first time with all the Privilege premium amenities, such as dedicated butler service, access to a private lounge, and a restricted pool/beach area. The balconies feature a jacuzzi which one of the toddlers used for bath time outside! We made use of all the Privilege amenities and it elevated the vacation and allowed us to enjoy every moment. For example, restaurants were booked for us; room service available whenever the toddler was hungry outside of their schedule; extra towels delivered as needed; rooms cleaned around the grandchildren’s sleep schedule; room turn down service and a very nicely stocked bar fridge. In addition, we had close access to the Privilege lounge for a cappuccino, a drink or a delectable meal in a more intimate setting. Desroy, the butler was always there for us. He even anticipated our needs and made suggestions that we had not thought about. Two cribs were set up in the room on our arrival day much to the relief of the parents. With his support, the days flowed smoothly, were carefree and all our wants were met. It was really appreciated. Having adjacent rooms allowed for our son and daughter-in-law to have a date night dinner once the grandchildren were asleep. We opened both adjoining doors to properly monitor the children. The rooms were private and quiet when the adjoining doors were both closed. Our grandson loved the lazy river, the dedicated children’s water park & pool, play structure and games room. All the staff were so kind to our grandchildren. Shandace recognized our grandson from his first visit and he was excited to see her throughout his visit. He spent time everyday looking for small lizards that scurried into the foliage. We were at the Ocean Eden Bay (adult side of the resort) December 2025. The resort was operational and welcomed guests gladly after the hurricane. More work has been completed since then and there have been improvements to the resort and their practices. For example, staff records guest information from the line formed at the buffet allowing guests to go right in when the doors open. The pool has been upgraded with new chairs and there are more of them. The beach has more palm leaf beach umbrellas providing shade to more guests. The Jerk Chicken Shack has upgraded sitting arrangements with tables, chairs and umbrellas. The nightly entertainment was varied and exceptional along the main boulevard. For example, there was a hand drum show, skilled musicians, dancers and soulful singers. One night, there was a s'mores set up with a chocolate fountain. Another night, there was a bouncy castle for young children and a bucking broncho for adults. We have our favourite restaurants but enjoy them all. We are frequent guests in Mike’s Coffee shop to enjoy their premium coffee drinks (new options have been added), ice tea, snacks and goodies. The coffee ladies (Latoya, Tia & Alexi) remembered us and called us by our names when we walked up to the counter for the first time! They work so hard and with a smile. We had many meals in the Privilege lounge, along with meals at the Steakhouse, Bluemoon and Sakura. Look at my other reviews on this resort for a more detailed description of the restaurants or check out the website. I know there are many more wonderful staff members that should be named (for example, Tashiana and Moya). The staff do their best to make your vacation exceptional. If you have any concerns talk to them. If you have Privilege service you can also talk to your b A special thanks to Manuel, Orane and Monique who made sure we felt like family and welcomed us with surprises and special meals. We will see you soon!

Rooms: aesthetically pleasing, roomy, comfortable. Food: so many choices! Sakura and La laconda (Italian) definitely were top tier. And we were pleasantly surprised that Martha’s market (all day buffet) was excellent. Sometimes at resorts the buffet gets old fast…not here. Many protein options, salad, potatoes, pasta, pizza, breads, desserts, on and on. If you can’t find something here, I don’t know how to make you happy. Jerk chicken was great by the beach, but the line got long. They need more staff there. Coffee—tiny coffees! Maybe 6 oz. That was annoying. The only place we didn’t like was Route 66 —skip it. Entertainment: we played pool at the sports bar every night! Loved that. Ping pong is there too. Live music outside every night was fun. We attended the Michael Jackson show and magic show— honestly, they were very entertaining! Never got to the bowling alley. Pool: really cold! That was a bummer. But many other people didn’t seem to care. The early morning chair reservation thing is very real. If you want shade, get out there to reserve between 6-6:30 am. Privilege: we had it & we did appreciate it. The butlers were very attentive, the priority with making reservations was great, and having the staff bring you drinks and lunch poolside was excellent. Gym: the gym is not as nice as the pictures look. 2 treadmills and not great quality. Lots of weights. My son and I are runners so we just looped around the grounds early mornings and that worked well. Who wants to run on a treadmill when you can pass by the beach anyways?!? The grounds were beautiful. The staff was overwhelmingly kind. Was there an occasional grumpy staff person? Yes. But if we greeted them with kindness, they returned it. Bring small bills to tip. They are hard working people and were very appreciative of that.

Where to begin ... buckle up for the good, the bad, and the questionable. Overall, this was a lovely resort and I had a relaxing week but there are a few things that need working on. Checkin: The woman we worked with misheard our name, even after confirming our passports and almost checked us into the wrong room after informing us that our package was just for two adults (we were two adults and a teenager). After some back and forth she finally realized her mistake, but there were a few paniced moments where we very concerned. Also, they didn't offer us a key-card for the teenager, which we realised much later on was an option and would have made out lived easier for the first few days. Rooms: The room was nice. They put us in a room with two queens and a made-up sofa bed without asking (a King and a sofa bed would have been prefered). But there was space for the three beds and the room didn't feel tight. There was also decent space to store bags and unpack. The bathroom was functional for three (with the WC and shower in separate spaces meaning the bathroom could be used). The hanging chair and hot-tub on the balcony were a huge hit. Privilege upgrade: We went for this, and I do not regret it. However some of the services offered really were not up to standards. First, our concierge was a bit of a miss. Friendly and wanted to be helpful, but often our requests went un-met (e.g.: request for morning housekeeping as we are a family of afternoon nappers). Privilege did come with the ability to book restaurants, but again the concierge seemed to miss a few details here booking us into places on the wrong day. Overall the rooms are better and the Privilege restaurant is a nice touch and easy to use. Of note: there has been massive erosion of the beach because of the hurricane. The team at the hotel is working hard to bring the space back to its glory, but these things take time. Water shoes may be something some guests want to consider (I didn't use them ... but then I am a water baby through and through). Tip: the beach is much better with Privilege and the Butler service by the pool side was fantastic. Food: overall this was meh. Honestly wasn't blown away by any of it. It was what it needed to be - mass produced for very large groups of North American tourists. Even the "fancier" restaurants were disappointing. I found the pasta over cooked and the teppanyaki bland. One thing I will add is that there are options, seven nights and you never have to repeat a restaurant for dinner. Children: we were travelling with a teenager, so stuck to the beach and the privilege area of the pool, and there were a few kids around, but what I really appreciated was that there was a dedicated pool with slides and swings far away from this area for the smaller children and so while there were kids of all sizes in the pool and at the beach, many of them were enjoying different facilities. A few issues: - There was a creepy guy on the beach (in a hotel uniform) who was there doing clean-up but hit on both me and the teenager at separate times. It was inappropriate and honestly alarming. - You need to be on the beach or the pool deck EARLY (like 4am) to be able to secure a cabana. For deck chairs, you can usually get away with a 6am start. - While supposedly there is a time limit to holding and not showing up for your cabana or deck chair, it isn't enforced. I saw chairs sit until after lunch with no one show up for them which is a shame. I have been to resorts where staff will "time-stamp" prime real estate and then remove items (for safe keeping) after two hours. Long story short: would I stay here again - yes. Do they have things they can be working on as a family friendly resort, for sure. But it was a five-star experience and I enjoyed a week on the beach, with cocktails and the sound of waves on teh sand.