TripAdvisor Traveler Rating

I recently celebrated my birthday at Ocean Coral Spring resort, which had a stunning and luxurious aesthetic. However, my stay was marred by a few issues that I would like to bring to your attention. Firstly, when we ordered food from room service upon arrival, the person who took our order was extremely rude and seemed to be in a hurry to get off the phone. When the food finally arrived an hour late, it was cold and unappetizing. Secondly, I was extremely disappointed by the attitude of the female bartender at the lazy river, who seemed to have no interest in being at work that day. On a positive note, I would like to commend the male supervisor at Sugar Cane restaurant for his exceptional friendliness and accommodating nature. I hope that you will take these issues seriously and take steps to improve your customer service in the future.

Kikin was exceptional in both customer service and entertainment and enjoyed my stay very much. Pooh Bear was also very much a joy in making us feel comfortable and kept the fun going in vibes. I highly recommend them to be recognized for their efforts

I read a lot of reviews before I went to this resort on April 23. I went with my daughter, who had been there last year, on the Eden side, so I was more guided by her opinion than anything. We went to Coral side. Were in room 1161 which was great. First floor at the end of the hall closest to the beach. Was really handy when we sat around pool, as our room was right there. The only thing that I can comment on that should be improved, is the shade around the pool. There is minimal shade. At the beginning of our stay the resort was busier so no spots at 6 am. Towards the end, the resort was only at 60% (saw the sign in the lobby office) so easier to get. So if you go in high season or when busy, you won't get shade. I actually have a travel umbrella that I bring on trips (because I read this was an issue), and used it for a couple of days (you have to bring stuff to attach to chair too which I did). It gets windy at this resort and this may be why they have no umberellas despite the photos showing umbrellas. They built some structures but sun peaks through the fabric pieces that are across the top, and there's not nearly enough. The sun was so hot UV at 12 or 13 so definitely a thing. Also with the wind you don't notice it as much so lots of sunburns. Other than that, had a great week, and would definitely go back (with my umbrella)

We checked in on May 2nd for a 7 day stay. As soon as we open the door we were greeted with a huge roach. We were placed into another room and the same thing. I am extremely terrified of insects roaches and lizard. If you are as well this hotel is not for you and this is a three star if that much go somewhere else. Especially if it are celebrating an occasion

My stay overall was very disappointing. It started at check in where I was put in a room that smell like smoke. When I explained that to the young lady at the front desk, she told me they had to follow protocol by having housekeeping freshen up the room. But if I told you, it’s a breathing problem how is freshen up the row from the smell of smoke going to help. Needless to say, no one was helpful or try to help in this situation it took an hour and a half for us to get into another room which was 2 doors down from the room we were first put in. This trip was supposed to be a very special trip as it was my boyfriend's birthday. So, I spend the money to go all out to get a swim up room and it literally went downhill from the check-in standpoint. After I got into the second room an hour and a half later, I went downstairs because I was so upset and ask for the manager. Weston came and I explained to him what happened, and he was listening and 1st acted like he cared about what happened. He promised to make the situation right and after informing him that we were on a special trip he upgraded our status to privilege, which I must say didn't do much. He also promised us a massage and he was going to have stuff delivered to the room like champagne and a cake because it was my boyfriend's birthday. After all that I honestly felt a little bit better because he was going to do something to turn our stay around. He also asked my phone number to do a follow up text. The next day I didn't hear from him nothing was done brought to the room. my boyfriend was looking for him because at this point, I was done with this hotel I was just disgusted. He was nowhere to be found so they got a hold of him via phone. Later, that day we're back to the room all we saw was a plate that said happy birthday and two small pieces of dessert that we can get from the dining hall at lunch or dinner. He did nothing else he just totally forgot about us and what he said he would do. And even after all of that happen to try to turn this vacation around, we were going to stay one more day and when we saw him, we asked him to find out how much it would be to stay one more night he said yes we never heard from him again. I felt like this happened to us partly because we're black and original natives of Jamaica. BUT THAT WAS NOT RIGHT TO TREAT PEOPLE LIKE THAT. We were looking forward to a wonderful vacation which was ruined. Out of all the hotels we stayed at in Jamaica this is the worst. We would never say this hotel again nor recommend to any of our friends