Overview
In the heart of Montreal's thriving shopping and business district you will find Fairmont The Queen Elizabeth - a 1960s classic hotel that was transformed into a contemporary lifestyle space, complete with modern technologies and amenities.
Check in
4:00 p.m.
Check out
12:00 p.m.
Rooms
950
Inclusions
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Located on floors 4 to 17
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Connecting rooms available (subject to availability)
- Renovated in: 2017
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar ($)
- Phone
- Room service ($)
- Safe
- TV
Amenities
Agora meeting room
Nacarat
Cafe Krema
Convention floor
Duluth meeting room
Eureka meeting room
Exterior at night
Exterior front entrance
Exterior street level
Montreal view at sunset
Fitness centre
LG Tech meeting room
Lobby stairs
Lobby
Marche Artisans
Outdoor terrace
Parc Mont Royal
Perluette lounge
Ping meeting room
Roselys Restaurant
Location
Reviews
TripAdvisor Traveler Rating
Obstinate and un-empowered staff lead to bad experience
novocane (Seattle, Washington) on Feb 03, 2026
Fairmont Montreal refused to honor the contractual terms of my reservation; attempts to reason with hotel staff resulted in hiding behind inane policy, rather than acknowledging problems, and contrite dismissal without attempting to listen nor acknowledge problems. When asked to escalate to a responsible manager, no one was available. The given email for the general manager was incorrect and emails to the general manager bounced. After googling for an alternate contact for the general manager, a different email was added, which did not bounce, but no response has been received after 5 days. Attempts to reach the hotel at the general hotel email contact have not been returned. The terms of my room rate, which included a $100 credit for the stay were not honored. Even though I presented the confirmation of the terms of my booking, the staff said they didn’t see it in their computer, so the computer rules. Attempts to reason with them were met with dismissal and obstinate allegiance to policy rather than doing what’s right. The room itself was not properly cleaned, with lipstick stains all over the glasses provided in the minibar. Photographs of the stained glasses were provided to the hotel duty manager who acknowledged the problem and stated that housekeeping was informed; but no action was taken to address the cleaning lapse. Overall, this hotel failed because: (1) Staff are unwilling to listen to a problem, before jumping to conclusion (2) Staff hide behind pedantry of policy, and rather than make things right, insist on allegiance to a broken policy (staff not empowered) (3) Staff are obstinate, rather than problem solving and prefer to say no rather than find practical solutions to address very real problems (4) Staff are unwilling to hear compromise solutions proposed by the guest, instead lacking the flexibility to amend their errors (5) no escalation paths given, other than an email address which bounced. (6) Commitments (ie that housekeeping would correct cleaning failures) were not kept (7) Attempts to follow up with the general manager and the general hotel did not receive responses. The Montreal Queen Elizabeth Fairmont should be a shining beacon in the fair city of Montreal. In is a hotel at a great location, with its unique history and association with John Lennon. Despite excellent experiences at the restaurant and pool and with the staff of both, the front desk and management have made an extraordinarily bad experience for me and my guest. The hotel does not live up to my expectations of the Fairmont brand and I am now forced to seek correction of the hotel’s errors through the credit card dispute process. To management at the QE Fairmont: you can do better.
Amazing!
elnazhz (Iran) on Dec 31, 2025
We’re staying at Fairmont The Queen Elizabeth for three nights, and everything has been so great that we wanted to leave a review before our trip even ends. We’re honestly thinking about extending our stay. The staff are incredibly kind and welcoming, the hotel is very clean and comfortable, and the restaurants are excellent. We had some of the best food in Montreal right here at the hotel. Everything has been perfect so far, and we would absolutely stay here again. Highly recommended! Ali rashidian
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