Sandals South Coast reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

12594 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing personal and place!!!

Ellie S on Apr 11, 2024

We had a wonderful time at sandals south coast!!! Our guest manager Samir has been so wonderful!! He went out of his way to make our stay so special!! He is so friendly and very attentive in what we need!! He sent a gift up to our room and we had wonderful conversations with him!! I highly recommend sandals south coast and if you have an opportunity please meet Samir. He is amazing!! Overall this place is amazing my husband and I had an amazing experience. Everyone of the staff is amazing!!

TripAdvisor users rated this property 5 out of 5

Unforgettable South Coast

Brad D on Apr 11, 2024

We had the time of our lives at this resort. We stayed in the Rondoval Suites the first day we arrived and then transferred over to the Over the Water Bungalows. Our butlers Jermaine and Tamar were absolutely incredible from start to finish. They welcomed us with open arms and became family in the short time we were here. The OWB butler service is amazing and they accommodate all of your requests within their power. The atmosphere and culture in Jamaica is extremely laid back and even more so at South Coast. The nice thing about this location is that you can stay secluded and in your own private area but then if you want to step into a livelier area, the main pool is just a short walk from the OWB’s or Rondovals. The beaches are beautiful, especially on the OWB side. 10/10 would recommend this location!

TripAdvisor users rated this property 3 out of 5

A few negative experiences unfortunately outweighed the postive...

Holly B (World) on Apr 11, 2024

We were very excited to have the opportunity to take and adults only vacation and after researching Sandals South Coast looked like the perfect choice. After a four night stay there we would have to say that a few of the negative experiences we had outweighed a few of the very positive things about Sandals South Coast. To get started with the positive, the Rondoval Suite with butlers that we chose was perfect. It was immaculate inside and the amenities that came along with it were the best part of the trip. Having your own plunge pool as well as step out to the lazy river could be enough to not leave the amazing accommodations for days. Our butlers, Jamoy and Trevar (Papa Smurf), were 100% on point. They went above and beyond to make our stay especially when it was setting up at the pool for the day. It was nice to not have to get up at 6 AM to rush to get chairs. They set everything up with a cooler and continuously came to monitor how we were doing. Another positive we felt was the fitness facility. We love to work out and thought that the gym was well equipped with a lot of variety. Now to the negatives…..When we arrived the first thing that happened was two gentleman approached us and talked to us regarding setting up a private dinner and cabanas on the beach. In theory a candelit dinner on the beach sounded great and we initially filled out the form regarding it. The first night we went to dinner at the Italian restaurant and much to our surprise the food was horrible. The salmon was not fresh at all and the steak that we ordered was not of good quality at all and did not taste right. In fear that we would get sick from what was served we actually did not eat the meal and went back to our room hungry. We maintained a positive attitude and said maybe it was the one particular restaurant but the second night to our dismay once again the meat was horrible. Thankfully there are chips and guacamole on the room service menu because to be honest that is what we ate! After two nights of bad dinners we agreed that we would not pay additional for a dinner on the beach. As well, we were supposed to be contacted regarding setting it up which never happended other that our butler asking and us saying there was no way we were doing this. Come to the end of the trip when we get the bill and what happens…the $199 was on there charged for a dinner we absolutely did not agree to nor set up. The front desk attendant said she had to talk to a gentleman in that department and before we left in an hour the situtation would be rectified. We follow up as we were getting onto the transfer and she said that although she couldnt reach this particular person yet not to worry as we had told her what had happened. Days go by as we get home and not until we reached out again did they rudely respond back that we would not be refunded. This type of customer service for a chain of such high caliber as Sandals is unacceptable and goes to show how nickel and diming you is much more important than the customer experience. Although it was an all-inclusive ( and we did not skimp out on anything as we got a private transfer and a top level room) we constantly were approached trying to be sold photo sessions, their timeshare, as well as excursions….even when were just resting at the pool trying to relax. We are hoping that they reevaluate the charge and understand the situation and rectify the matter accordingly. All in all we did enjoy quiet time at Sandals South Coast and the beautiful weather. For the cost and quality would we probably return to Sandals again…no as there are different all inclusives which we have been to that overall have provided a better experience!

TripAdvisor users rated this property 5 out of 5

???? Sandals South Coast ????

I_am_Sammich (World) on Apr 11, 2024

We had an amazing experience at Sandals South Coast and our top-notch butlers Jamoy and Tevar made the experience absolutely unforgettable. I’ve never been more pampered in my life, and can’t wait to visit again. Tevar’s level of customer service was out of this world! He remembered which beverages we enjoyed drinking, our food preferences, checked on us often, went above and beyond the entire time. I didn’t have to ask for anything because Tevar already had it covered! Someone promote this man! ?????? Papa Smurf, Whoop Whoop ??

TripAdvisor users rated this property 5 out of 5

Amazing culinary creations at GIUSEPPE’s!!!

Aaron P (Duluth, Minnesota) on Apr 10, 2024

Our stay at sandals south coast was phenomenal. I want to say the food at GIUSEPPE was amazing. After our first experience we knew we needed to come back, and have our last meal at Giuseppe before we departed. I had the pleasure of meeting one of the most talented chefs at Sandals. Chef Rando’s creation was one of the best meals I had the honor of eating while at Sandals south coast. His cooking is something you can only find at a Michelin star restaurant. And to think we had the pleasure of eating his food was amazing. If you have the opportunity to eat at Giuseppe, make sure to ask for the chief Rando to prepare your food. In addition, we had a wonderful server. Davia was very attentive to our need and others. She was very personable beyond the welcoming experience sandals has offered us at any other restaurant. If anyone at sandals management is reviewing this. I would highly recommend investing in these individuals as to there one of a kind service and skill. Thank you, Aaron and Elliana Phillips

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