Sandals South Coast reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

12751 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Lovely Resort

Sue M (Leamington Spa, United Kingdom) on Jul 17, 2024

This was our 4th visit to a Sandals resort and this is my favourite. The resort is well spaced out, with 3 pools and lovely gardens to wander through. There were peacocks families too. I want to give a special mention to Chistann and the nurse, as my husband had a medical issue. Christann gave me the support that I needed and made me feel special, so thank you, it was I needed at that time . Just one little criticism for housekeeping, us ladies sometimes need to start getting ready early for dinner and room still being cleaned late afternoon is not helpful. Overall a lovely resort, nice staff and good food. Will definitely go back.

TripAdvisor users rated this property 5 out of 5

Great Trip Despite Hurricane Beryl!

Slamdunk4kt on Jul 16, 2024

Due to Hurricane Beryl, we delayed our trip a couple days, but still arrived on resort only three days after the hurricane. We were hesitant to travel to Jamaica due to the hurricane, but were very pleased that we did. Our favorite restaurant was Sushi on the Sand. The sushi restaurant at every Sandals resort that we visit is consistently our favorite. Wayne and Gem, both who work at Sushi on the Sand, were awesome and we enjoyed visiting with them every night. Keimo was also an outstanding waitress when we ate at Jasmine's. Our main negative of the week was that we both got stung by jellyfish on our first full day of our trip. We were in the water between Latitudes and the OWB. Throughout the week we were there, we also saw approximately 20 other guests get stung. I'm not sure if jellyfish moved closer to the shore due to the hurricane, or if this is normal at SSC, but we spent the rest of our time in the pools. Our favorite pool was the pool closest to Schooners. It was not very crowded and easy to get drinks at the swim up bar. We never had issues getting pool or beach chairs. We were on generator power/water for the first four days due to most of the island being without power and water caused by hurricane Beryl. However, other than a couple of restaurants not being open, most service and amenities seemed to be normal. We didn't receive housekeeping a couple days, but I'm sure that was due to the resort being short staffed as a lot of their staff couldn't get to work because the roads were filled with debris from the hurricane. It was not a big deal to us. The wifi was very spotty, but I'm sure that was also due to the hurricane. Overall, we had a great trip despite the hurricane and the jelly fish stings. This was our 7th trip to Sandals and SSC has by far the friendliest staff of any of the Sandals resorts we have traveled to. I would encourage anyone traveling to SSC in the near future to bring plenty of bug spray and treatment for potential jellyfish stings. We are very appreciative of Amy at Dream Makers Vacation Services for all of her help booking this trip, especially with all of the last-minute changes due to the hurricane! Already looking forward to our next Sandals vacation!

TripAdvisor users rated this property 5 out of 5

Best relaxing vacations

Kandace A (Dallas, Texas) on Jul 16, 2024

This is one of the best vacations we have been on. We went a week after Hurricane Beryl came through. There was still little bit of clean up but you would never know a hurricane hit. Every single staff member we interacted with was amazing and kind! Our butlers Clive and Jamey were beyond amazing. They took amazing care of us. They ensured our stay was the best and relaxing it can be. They were professional and friendly. I highly recommend them for anyone who is looking for recommendations for butlers.

TripAdvisor users rated this property 5 out of 5

Immediately after the Hurricane

406richj (Marlow, United Kingdom) on Jul 14, 2024

We arrived at Sandals South Coast less than 24 hours before it was hit by Hurricane Beryl. We knew from the start that this was not going to be the holiday we had planned, but then that’s the risk we took booking during storm season - This time we got unlucky! On our arrival at the hotel it was being prepped for the storms arrival, workers were busy battening everything down and boarding up all the windows. We found great comfort in the quality of our room - We had a Long Beach Butler Room which was absolutely incredible with a great bathroom and lounge area. The windows and doors were of great quality and we felt totally safe in our room as the storm blew through. After the storm the buildings had held up incredibly well, unfortunately the same could not be said for the surrounding grounds with multiple trees literally snapped in half - It was sad to see the many years hard work the groundskeepers had obviously done before hand, damaged to such an extent. However from daybreak the day following the storm we were reassured with the way things were going to go. Workers were busy assessing the damage and systematically clearing the paths and making areas safe for guests, there was absolutely no delay at all. Unfortunately we did experience an unforeseen problem shortly after, the generators failed and we went without power and running water for approximately 22 hours. It was tough, but we were kept informed of the situation and were reassured that the management were doing everything they could to fix the problem. At this time the whole island had little functioning utilities and all surrounding roads were pretty much impassable, making the trip to get the spare parts quite difficult, however the management put a plan in place and it worked. When compared to the fact that many of the workers at the hotel had damaged homes and were left with no power or water for several / many days - 22 hours without power and water was not too bad at all. For the first few days after the storm food was limited, with a buffet service running. The food however was absolutely fine, it wasn’t as good as the various restaurants that would have been open in normal conditions, there was no way it could be, but it was still prepared and delivered by the staff who remained focussed on giving a great service despite the bad situation. All staff at the hotel worked tirelessly to get things back to normal as soon as possible, being a guest there at that time I actually felty quite guilty being on vacation having the staff tending to us, whilst their own homes had been badly damaged too! As the days progressed the hotel quickly got all the pools cleaned out and the beach was cleared of all the debris too. Unfortunately it did lead to us not being able to do all the trips and activities we had planned to do, but we did end up spending every day at the beach, with the restaurants reopening serving great food after a short period too. We would not have wished to have been anywhere else during the storm. We saw several social media posts showing other hotels putting all the guests on sun beds in conference rooms etc, we were in a much better position than the guests at those other hotels. Unfortunately we did not take everyone’s name to mention in this review specifically, but we can definitely recommend our butlers Shamar and Akeem, they both delivered a faultless service. The manager O’Brian was great, constantly walking around the hotel overseeing the clean up operation and keeping guests informed of progress throughout the 10 days we were there. I can only imagine how stressful it was for him to deal with how little sleep he would’ve had. The entertainment team were absolutely fantastic, putting on various activities and shows throughout the days. Every one of the entertainment team were extremely talented (especially the singers) and when put together, gave an outstanding performance every single time. They were ‘second to none’ the best entertainment team we have ever had at any hotel. In our opinion every single worker at the hotel deserves recognition for delivering a great service, during an incredibly difficult time. We will definitely return to the hotel to (hopefully) have the holiday we originally planned.

TripAdvisor users rated this property 5 out of 5

Paradice for anyone

Deanna S (Las Vegas, Nevada) on Jul 14, 2024

Sandal review Twice now my wife and I have traveled to Sandals south Coast the first time was a short visit 4 day three nights in the Butler swim up one bedroom suite. As was this last time although we stayed for 7 night this last time. Yes, we are going back to Sandals next year for another 7 nights this time we will try Sandals in Montego Bay. If you think an all-inclusive resort is expensive you might want to rethink that thought. Both my wife and I really enjoy the having the Butler option added to our stay. It may not be for everyone. Having a Bob Markey or a signature Pina-colada served poolside when have a thirst is really nice. “# Watch the Bob Marleys they can snick up on you.” Going out to dinner at one of their onsite restaurants which are all 5 star if you ask us. With your Butler you get served right away, without you make reservations which is still good service for sure. But no waiting is nice also. The cleanliness of the rooms is immaculate. The pools and landscaping are a walk in paradise everything is kept looking well maintained. From the time you come through the entrance at a Sandals resort, to the greeting you will receive walking into the reception area. Where it’s like they have known you all their lives and very happy to see again even thought they have never seen you before. We recommend you listen to your orientation and welcome because there is so much to do. All sorts of water activities to from sunset sailing to deep sea diving, A simple paddle boarding to a little kayaking it is all there on site. Sailing, fishing, even a glass bottom boat to observe the natural colorful fish in their habitat. One big idea is shut off all electronics we did! No cell phone, no laptop, nothing total disconnect from the outside even left the in room tv off. The first day was a little strange not looking at our phone or reading e-mails. The last was even harder knowing it was time to turn them on again. We are giving ourselves one day a week we will shut everything off and just enjoy each other’s company.

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