TripAdvisor Traveler Rating

We enjoyed a wonderful 7 days over the Christmas/New Year’s holiday at this centrally located hotel at Time Square. Room was very spacious, with a view of Times Square. From the moment we were received by Reception at check-in, until the end of our stay, the service we received from all departments was superb. I want to give a special shout-out to both Lilly, at the Front Desk/Reception and to Front desk mgr Mary Mannion. Both were extremely supportive in making sure I got the credits I deserved as a Titanium member. Concierge lounge was excellent, as was the onsite restaurant. I’ve been a guest here in the past and will eagerly return.

Nice hotel in the middle of Times Square. We were worried that it would be so noisy from both the hotel guests inside and all the traffic and activity outside but we were pleasantly surprised how little you could hear at night and we enjoyed a good night’s sleep every night we were there (6 nights). We were on the 23rd floor. Really disappointed the restaurant on the top floor was closed for renovation as that was one of the reasons we booked in the first place. The other restaurants (Broadway Lounge and Rye) are a bit confusing as they are flagged as being 2 separate restaurants but they both serve the same food and drink and are essentially the same restaurant other than slightly different seating areas. The food is reasonably priced but the drinks are very expensive it I suppose it is Times Square. Very nice hotel and we didn’t encounter any issues. The beds are lovely and comfy, lots of different pillows so hopefully you get one you like, they come in and clean every day (I’ve seem some reviews saying the hotel is dirty but that wasn’t my experience; it was lovely and clean) and overall a good hotel base.

Dirtiest hotel in NYC! Checked in 10’hours ago, called down to guest services to clean my room 3 times which is full of hair in the bathroom, carpet full of dirt and past guests stuff, and gross stuff on the nightstands. Looking at carpet now and it looks like the floor of penn station. Problem is that I called 3 times and nobody did anything to fix the problem. There is really no difference from spending the night at this hotel or sleeping at penn station for the night. I just called the front desk again….no help or housekeeping sent up. Do not stay at this hotel if you don’t want to be grossed out from the past guest dirt and stuff in the room. Dirty hotel!!!!!!!

This hotel is in a great location for sightseeing in Times Square and midtown Manhattan. Of course, there are lots of options for transportation to locations in upper and lower Manhattan as well. Rooms are large and well-equipped by NYC standards. Hotel is well-maintained and has good security. The restaurants/bar are very convenient, as well as the Starbucks on the ground floor and the quick serve bakery/deli (with Starbucks coffee) located in the gift shop on the 8th floor. The housekeeping of our room was top-notch. We really enjoyed our stay.

This was just a one night stay, and they have some very nice staff and amenities, but this place really needs some work. I know NYC is expensive, but for $460 there are some things I shouldn't have had to deal with that I did. Check in was easy, relatively speaking but I got to my room and the card provided didn't open the door (neither key worked). I called from a house phone, as I was under an urgent time crunch to get in the room and make a meeting online, but no one answered. I went back to the line and the person whose only job seems to be to direct traffic to a line 2 feet in front of me, essentially didn't care at all and told me I had to get back in line, which was now 10 deep. Interestingly enough, there were two others in front of me who had the same issue. 8-10 minutes later, I did make it up to my room. The room was very nice, and I was barely able to make my meeting. An hour later, I had a dinner to attend, and wanted to put things in the safe. I followed the instructions, but when I double checked the combination, the door was stuck shut and wouldn't open. Now in full panic mode, I did call from my room and someone was able to come up in 5 minutes (which was very nice) and get the stuck door to open. He told me I could use the safe, but I just laughed and said "thanks but no thanks". He said many of these have to be replaced, much like a lot of things in this hotel. Sleeping later that night is very tricky and I wish I had brought my white noise machine as the ear plugs I had were no match for Times Square on a Tuesday night. I may have slept 5-6 hrs due to the noise and constant horn blowing, which is a NYC tradition. In the morning I went to use the gym, which had a lot of equipment, but unfortunately the rowing machine shown in their photos was nowhere to be found. They had a different option, but not what I was looking for. They do have two peloton bikes, but only one was working. Not optimal, but it happens. There was no employee at the desk to ask questions to, so I just did what I could in 45 minutes and was on my way to breakfast. The hotel charges you 40 a night for something (it's a ridiculous charge candidly) plus tax, so they encourage you to eat breakfast in the hotel because you are getting charged the $48 regardless. Unfortunately, the line for breakfast at the only place that would honor the charge was 15 deep at 10:20am, and with checkout time at 11, I was running out of options. Fortunately the service, once seated was outstanding, and so I ordered french toast (3 half slices), bacon (4 nice slices) and a fruit cup, which came out to $38 before tip. My goodness. NYC is expensive, but that is ridiculous. Checkout was easy, and I found that I had paid the bill other than the $48 three weeks ago, so it wasn't as painful as it might be otherwise. Nice place, in a good location but it really needs a lot of work in some areas.