As a first-time NYC visitor, I was nervous when selecting a hotel. I really do not know the various NYC areas other than what I read on-line or see on television, so the choices seemed overwhelming. Selecting the New York Marriott Marquis was one of the best choices I made for our trip.
First, the hotel is located right off Times Square with so many Broadway theaters within walking distance. Restaurants and stores were endless. The hotel itself felt very safe. Access to room floors required hotel room keys, and security was abundant.
Our room was a little too high up (Floor 41) for me, and the glass elevators definitely challenged my fear of heights, but the room itself was wonderful. We had two queen beds and a sofa / chaise that would easily provide a third bed if we needed it. The bedding was so comfortable, and the AC kept up with the heat wave. Toiletries provided were so nice that I actually took a photo of the shampoo and conditioner containers so I could order some online when I returned home.
My only "complaint" about the hotel was a lack of information provided about the hotel itself. I realize the age of in-room publications that share info about restaurants, shops, and services has passes, but I normally see that replaced by a dedicated hotel tv channel with all that information. That simply did not exist. Although we explored, I'm still not sure we knew everything available.
Next time, we'll stay somewhere else
(Washington DC, District of Columbia)
Jun 27, 2022
Location: 5 stars - walk to shows and restaurants, the best thing about the hotel.
Room: Updated rooms - clean, comfortable bed, but those small "hotel-sized" pillows are a nuisance.
Bathroom: Updated, but they put in a very small sink instead of a double basin, no room for toiletries.
Room service: 0 stars. Took 1hr-10min to receive the order. Cold food. Came in a paper bag. No silverware, no napkins, no condiments. And, to boot, they got the order wrong.
On balance, not worth the expense - we are/were repeat guests, but will stay somewhere else next time.
It all depends on what you want from NY stay....
(Washington DC, District of Columbia)
Jun 20, 2022
If all you want is a hotel in middle of Times Square- such that you can run back and rest between shows, or not have to walk far to get to each -- as well as the benefits of having a space that was recently upgraded, spacious rooms, very comfortable beds and fantastic shower water pressure and temperature, then- this is it. Pricier than most, but with added amenities and comfort, especially as it has not yet been torn and worn YET (don't worry, it will, give in a year or two).... the location is definitely the biggest plus for this huge property.
But if you want personal touches, or a more intimate space - any semblence of interaction with welcoming hospitality ---then no, this is a busy bus station. Even getting the desk to pick up is a difficulty. Check in at 11 at night took an hour. The elevator system, at first a marvel of efficiency, rapidly coverts to the ultimate nightmare at peak traffic hours - because it has no way to discern the number per party selecting a particular floor when it assigns you to a particular elevator--so you find yourself with throngs far exceeding the capacity of one elevator, waiting for that single elevator, again and again.
It is overpriced, for sure, but if you can get a good rate last minute on the discount sites, it is defintely worth it. As wih all NY hotels, the value depends on what deal you go. Would I pay $500 for this room? Never. Would I be happy at $250? Absolutely.
Stay while it is clean and redone. Everything, esp the wallpaper in hallways, is cheaply done, so it won't last too long.
We would happily stay again when visiting for shows.
Best Bar in Times Square!!!
Jun 17, 2022
Matt and Richie were amazing!!! Best service ever!!! The bar service was good but the customer service was above and beyond!! The Revel and Rye is the best bar in Times Square!!!The drinks are great and the service is always very welcoming!!
Huge Hotel with Motel-Like Quality
Jun 14, 2022
This hotel is huge and has the advantage of being in the heart of theatre district. Our complaints were many and we found this property to be overpriced and at times chaotic. Our corner room had only one window--do not expect a "corner" view. The amenities include flimsy plastic cups and paper coffee cups, no bathrobes, rough towels and little else. Room service is handled as "takeout" as the restaurant is not affiliated with the hotel. We felt that $700 per night was excessive for little or no amenities. The $30 per day credit is not enough for two cocktails ($54.) Buyer Beware!