New York Marriott Marquis reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

13391 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Wonderful Times Square hotel

janetcC4445AM on Jan 26, 2023

We booked adjoining rooms for my son’s 18 th birthday celebration and we couldn’t be happier. It was our first family trip to NYC and it was wonderful. The hotel is modern, clean and comfortable. We had dinner in the Broadway restaurant on my son’s birthday and put a birthday message on the billboard. It was huge! The hotel is in Times Square and close to many theaters and great restaurants. A very central and convenient location. We would definitely stay there again!

TripAdvisor users rated this property 5 out of 5

Perfect location for tourism with excellent service

Joni M F (Florida) on Jan 22, 2023

Every employee we encountered was gracious and helpful. The Bellman even had a loaner corkscrew! Room service was fast and accurate. This was the perfect location for all our sightseeing. The restaurant overlooking Times Square had a wide selection of choices and they serve a strong Appletini.

TripAdvisor users rated this property 4 out of 5

Fabulous Hotel

Gypsy S (Terrebonne, Oregon) on Jan 20, 2023

This hotel is a Hotel within a Mall. I liked the security of needing your card to access the elevator. Stayed on the 41st floor and the view was spectacular. Fresh lemon or cucumber water waits for you in the lobby. Go to the concierge desk and ask if there are any free tickets available to you. As a guest we got one complimentary ticket. We purchased our second ticket to go see the Statue of Liberty. Unfortunately we had what are known as secondary tickets (not sold at the pier) so we didn't get a seat on the boat and never got to see her. That was disappointing. Otherwise I would have rated higher. Rooms were large and very clean, staff was helpful.

TripAdvisor users rated this property 5 out of 5

Excellent hotel in Times Square

NashvilleTNGuy (Nashville, TN) on Jan 16, 2023

I had a business meeting at this hotel January 11-13, 2023 and I stayed in room 2205. The hotel is BIG. The room was very comfortable and clean. The elevator system takes a second to figure out and get used to but it's very safe and takes you right to your floor. This hotel is in the dead center of Times Square so you can walk to almost anything you want to do or see. I highly recommend this hotel.

TripAdvisor users rated this property 1 out of 5

Fraudulent Transaction from hotel on creditcard from marriot marquis NYC.

desyh2023 on Jan 16, 2023

Upon checking in, they take your credit card details. We had trouble regarding our booking initially eventhough we already have paid for everything, but after further checking, the concierge said everything was all good. Then on our 4th night, I got a notification saying $3600 was creditted from my account. They said l, I have not paid for the next 2 night of my stay eventhough there was no problem when we first checked in. It then got resolved after a day of complaining. And now, they have charged me an extra $2529.2, a week after my stay eventhough the concierge has assured me the charges would only be $1071.38 in accordance to the receipt she gave me (which was already creditted during check out). Now, I have tried contacting marriot marquis and no one has replied for over a week. Also being an international customer, calling them was highly unfeasible. Never had this much problem with a hotel before. BE CAREFUL before booking this hotel.

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