TripAdvisor Traveler Rating

Three night stay. 6th of six hotels stayed in during our visit to USA. Room 1411. 14th floor of 45/49. Reception on 8th floor. 16 lifts. Crazily busy on Times Square. Check in and getting to room seemed hectic. Room large. Two beds. Room overlooks Broadway so need to keep curtains closed due to bright lights outside. AC ok but not overly effective. Large safe but didn’t work on checking in. Called reception and they fixed it immediately. Very impressive. Shower in bath. WiFi unnecessarily complicated to access without a user code which reception refused to give despite a previous hotel in this group providing it. Ended up paying for it and getting it refunded on check out. Great location for getting around Midtown.

Stayed at the New York Marriott Marquis for a conference and overall had a very good experience. The rooms were extremely clean and well maintained, which is something I always appreciate. The elevator system was a little frustrating at first, but for a hotel of this size it was actually very efficient and handled the crowds surprisingly well. Excellent location and a professional atmosphere throughout the property. My one disappointment was that my Platinum Elite late checkout request was not honored, which was frustrating given the status benefit and the amount of business travelers staying at the hotel. Aside from that, it was a solid stay in Times Square.

It is a massive hotel. The lobby is on the 8th floor. The check in was very seamless. The rooms are spacious, especially considered it is NYC. It is very well located, near Time Square and a lot of broadway shows. With so many guests, we are impressed with the elevators. We were a bit sceptical by readings the reviews, but to be honest, we never had any problems with getting one. The room we had was quiet and comfortable and very clean. Some downsides: - you dont have any slippers or bathrobe given. Which we find weird. - we ordered in room dining for breakfast. The toasts came completely burned. Its inacceptable to deliver in that state.

We love staying at the Marriott Marquis and have many times. This time, in room 4204, the shower floor was treacherous. Whatever they used to clean needs to be changed. We literally could not stand in the shower which definitely made our stay less enjoyable. Hopefully this cleanser is not being used hotel wide!

Great hotel. The club for members is really lovely. Terrific location in the city. Room was clean and staff was attentive. Certainly not cheap but a nice spot for a city getaway.