TripAdvisor Traveler Rating

I've been disappointed. I have found the staff very often hand and unprofessional. Reception won't even answer the phone. When I went down, I counted six staff standing doing nothing. Its 16.15 hrs and despite having asked three times, our room still hasn't been serviced. When I went to reception the lady was more intentional with having a laugh with her friend in house keeping. Perhaps they were having a laugh at my expense. When we arrived the toilet bowl was dirty. Breakfast buffet has a reasonable selection but is always cold. The staff cannot understand basic English or at least pretend not to. Still no sign of house keeping. Lovely hotel, well positioned for Times Square, theatres and central park. However, with the service that you get, it really is overpriced.

We had stayed in this hotel for two days. Our stay was quite comfortable and the location of the hotel is also great as it is very close to Times Square. Our stay in this hotel was part of a package tour of East Coast that included several tourist places. This hotel as well as other hotels were booked by our travel agent, Thomas Cook, who in turn had outsourced the organisation of the tour to another agent based in New York. We had visited USA 6-7 times in last 22 years but our son and daughter who live in California, near San Francisco had been taking care of us and all arrangements including pick up at the airprt and visit to several places, such as LA. San Diego, Las Vegas, Reno, Lake Tahoe etc used to be made by them., However, we had never been to New York and that too on our own. So we had bit of worry travelling first time from New Delhi to New York on this Package tour. Fortunately, we did not face any problem and as per the terms of the package tour, we were provided with transport at the JKF Kennedy, airport and were taken to Hotel Marriot, where we reached at about 11 AM after a 90 minutes drive. However, we found a little problem to reach the reception lobby situated at a higher floor but were helped by the security staff. For us, it was a new experience because to reach the lobby on the 8th floor we had to take the help of the security people. As our tour manager was supposed to meet us at 3 PM to finalise the allottment of rooms to all members of the tour, we requested the receptioist to provide us a room, if available. The receptionist talked to our tour manager and then accepted our request but we had to pay an advance of $ 200/- to be refunded while checking out. I paid the amount through a credit card that I had taken in India before embarking on this trip. The room was really very spacious with all necessary amenities and facilities. A few hours later, our grandson contacted us from the reception He had driven from Boston to meet us and after meeting him we felt rellieved. He also handed me over a mobile phone for local calls.

Stayed here for one night and asked for a late checkout. The desk clerk scoffed at me and said they don’t have late checkouts. I asked if my Titanium Elite status counted and she said this hotel was exempt from those benefits. Note to self-I am happy to find another property that offers my benefits as a Titanium member.

This was our first time staying here. Traveled with my husband and my 13 year old son. Popped in for a quick holiday weekend getaway. We were definitely skeptical being that Times Square hotels get a bad rep. However, we were pleasantly surprised. Hotel is very clean and well kept as far as we could see. You can tell our room was recently refurbished. Bathroom look almost brand new and was very clean. So was the room with some minor smudge and dust on dresser. Of course the location is perfection if you like being near a lot of the touristy stuff in Midtown. Times Square, Radio City, Central Park, Rockefeller Center, Broadway are all within walking distance. I read some reviews saying that the location can get a bit noisy and while yes some of the noise from Times Square came through the window even on the 22nd floor, it was not overbearing where you could not sleep. A white noise app on the phone took care of it for us. The curtains also cover up the Times Square lights nicely. We would definitely stay here again!

This is an ideal location as it’s in the middle of Times Square. The room was lovely and staff were friendly and helpful. Communal areas clean. The shop prices are extortionate so don’t use that and the breakfast is also expensive for what it is. We ate in the Revel bar twice and food is very average and over priced. There are so many places to eat in the area which are much better. The staff help you get a taxi, give you directions and printed my boarding pass. Felt safe and room was clean and modern. Would stay again.