New York Marriott Marquis reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

13634 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

The Marriott Marquis in New York City provided a dismal experience from start to finish. The front desk staff were unwel

m0stafa4321 (Orlando, Florida) on May 18, 2024

The Marriott Marquis in New York City was an absolute disappointment from start to finish. Upon arrival, we were greeted by icy stares at the front desk, where communication seemed to be a foreign concept. It felt like they were more interested in rushing us out than ensuring a pleasant stay. The representatives spoke about customers as if they were mere cattle, with no regard for basic courtesy. To make matters worse, the room we were given was a nightmare. It was a connecting room on both sides, resulting in incessant noise from the outside and the neighboring room, making it impossible to get a decent night's sleep. The state of the room was appalling – it was dirty, dilapidated, and overall repulsive. The glasses provided were still smeared with who knows what, highlighting the lack of cleanliness and attention to detail. Basic amenities like shower caps and sewing kits were treated as precious commodities that we had to practically beg for. Despite requesting them four times, they were only provided after expressing visible frustration. Even then, the shower caps were missing upon arrival, requiring another trip back to reception to retrieve them. It's unacceptable to have to fight for basic necessities in a supposedly reputable establishment. The dining experience was no better. The restaurant served overpriced, subpar food that was a far cry from the quality expected from the Marriott brand. For the amount we paid and the reputation associated with Marriott, the quality of the food was downright insulting. As someone who frequently travels and stays in Marriott properties around the world, I can confidently say that this was the worst lodging experience I've ever had. The Marriott Marquis in New York City is a disgrace to the brand. The only redeeming factor is its location, but even that doesn't justify the dismal conditions. I'd sooner opt for a Motel 6 over this nightmare of a hotel.

TripAdvisor users rated this property 3 out of 5

Nice location, staff is hot or miss, a lot of arrogance

romanw871 (Redwood City, California) on May 15, 2024

I am sad to rate them “3 stars”. Nice location, nice hotel with pretty large and modern rooms. Unfortunately the front desk staff arrogance significantly contributed to my not so good impression. I was told many times there were convention hotel, and yes I was here for a conference. Well there performance as it goes to conference services was well below the average. On positive note- nice room, staff at the M Club was, in sharp contrast to the reception staff, very friendly, helpful and offering great service thank you for that, as it reminded me, why I have been loyal to Marriott. Also they have nice and well equipped gym on 23rd floor.

TripAdvisor users rated this property 5 out of 5

Above The Fray in Times Square

Bettywhitebeach (Chicago) on May 14, 2024

This is a gigantic hotel around the corner from Times Square. Once you’re inside though you lose that sense that you’re in a small town (2000+ rooms) dropped in the midst of a huge city. Service is fast and friendly from the front desk to the restaurant to the travel office. Our room on the 21st floor overlooked the busy street scene below including the stories-high LED billboards. Black out drapes were invaluable. The room is huge by any standards with a pullout sofa and king bed. Clean, bright and welcoming. We loved our two-night stay and will definitely stay here again.

TripAdvisor users rated this property 5 out of 5

Great hotel experience

triea2023 on May 14, 2024

Had a wonderful time. Everyone was nice and helpful. Very lively place. Great vibe. The room was lovely. The amenities were fabulous. We had a post-show cheese plate and drinks, and they were all delicious. We plan to stay there again soon!!

TripAdvisor users rated this property 5 out of 5

Amazing location and view on Timesquare

Nguyenhai88 (Ho Chi Minh City, Vietnam) on May 14, 2024

Amazing! It was our first time in New York Timesquare for the Vietnam Lunar New Year. We book a room with direct view on Timesquare and the reception was kind to reserve for us the best-view room as we wish. Everything is just perfect with the view. We enjoyed the complementary voucher for dinner, the gym club very much. Needless to say, checkout and checkin are very convient although there are a huge crowd everyday at Marquis. So far our best stay in Timesquare New York.

View All