TripAdvisor Traveler Rating

Great place to stay in the heart of Times Square. It is a beautiful building and so very clean. The rooms are spacious and have everything you need. The entire staff is very friendly and helpful

Pretty good hotel. The lobby is on the 8th floor; all rooms are higher. No noise from traffic. However, the walls are thin, and we heard teenagers from the next door room talking late into the night. This hotel apparently gets a lot of school trips, and there was a big dance competition going on as well while we were there. Clean, comfortable, well appointed rooms. Breakfast buffet had lots of options; food was not bad, but not great either. Restaurant in the lobby is casual, pretty good. Rotating restaurant on top floor has a good view of the city. One item on room choice: I could have noticed this, if I had looked more closely at the layout of CORNER rooms. I expected that a corner room would have windows facing two directions (like one north, one east, for example). They don't . The corner rooms are a bit bigger, but they have smaller windows that the standard rooms, and only face one direction. For me, it's not worth paying more for the corner room. If you're going to see Broadway theaters, this is a good location. Traffic getting to and from the hotel can be pretty bad though, as you might expect around Times Square.

I reserved a room for my wife and daughter for 4/14 & 15th of April the reservation was under my name and the front desk would not check my wife and daughter beings it was in my name had to call customer service to get there name on reservation they said I couldn’t I would have to absorb the reservation and reserve another room finally after awhile they were able to check in extremely poor customer service

Looking down onto Times Square, the location is great to be right in the action, though our room was quiet (30+ floors up), and it’s not far to get to many sights. Our room was spacious and very clean with a great view of the buildings, a bit of the river, and we could see Times Square below (which was also neat to see during different parts of the day and night). The hotel staff were friendly and checking in and out was easy. And the prices were reasonable compared to other places – especially for such a central location! We would stay again.

Busy, centrally located hotel in NYC. Room service was a little hit and miss, but staff were friendly and helpful when asked. Rooms are ok, no complimentary water in rooms.