Sheraton New York Times Square Hotel reviews
11856 TripAdvisor reviews
Dissapointed
giggy3 (Saint Louis, Missouri) on Apr 25, 2024
The noise was horrible! The beds were slanted with dips in the middle. I’ve been trying for a week to get a copy of my bill but only get voice mail. I will let my company know not to use this venue again for the conference. The lobby is beautiful but rooms are outdated.
Waste of customer time
torontotravelbug6 (Thornhill, Ontario, Canada) on Apr 25, 2024
Got charged thousands even though I cancelled way before the deadline. Hotel will not resolve immediately. Nor will Sheraton. They asked me to call back. Waste of time. They don’t respect customers. I have to add more to this review to meet the minimum.
Terrible!
WesleyGlogg (Bronx, New York) on Apr 19, 2024
Terrible service especially from the reception desk and security especially late night. Will absolutely never go again
Small rooms but provides everthing needed.
IAM576 (Tucson, Arizona) on Apr 18, 2024
The rooms are small but efficient. The staff is OK and provides help. The restaurant is only fair. The workout facility is far above average. The event dinning is superior with excellent quality. Very solid location right by E train stop from JFK.
We will be back
Ralene C (Sydney, Australia) on Apr 17, 2024
Unbelieveable hospitality from Debbie at the front desk to Mariette the Res Manager. We loved staying he3re - lots of school groups which wsa fuhn. Great coffee and breakky yoghurt every morning from in house starbucks!! Best location. We will be back 5 out of 5!!