Sheraton New York Times Square Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

11755 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5


EndDoPaul (Curitiba, PR) on Sep 30, 2023

Upon my stay, I had arranged for an Amazon delivery to the hotel. When I collected the parcel, an employee handed over my change, wrapped within a receipt paper. I admit, naively, I did not count the amount at that moment, trusting the integrity upheld by the hotel's reputation. However, upon checking the bills later at the airport, I discovered that I received only $60, falling short of the expected $90. ($10 is the hotel charge for receiving any delivery/parcel) While I take responsibility for not verifying the amount at the time of the transaction, my intention behind this review is beyond just recounting my personal experience. I feel obliged to bring this to your notice to ensure this is an isolated incident, not a recurring issue with any of staff members.

TripAdvisor users rated this property 1 out of 5

Better customer service at Motel 8.

Sunshine61270371791 on Sep 28, 2023

Stay anywhere else. This is the worst Sheraton or Marriott hotel at which I have ever stayed. All of the staff were rude and unaccommodating in every way and treated the guests as though they were an annoying inconvenience. Despite the hotel being sold out, the common areas were either closed or had significantly reduced hours for absolutely no reason any staff were able to provide. The "business center" is actually a FedEx store at which you cannot even print your boarding pass from your email without a fee. They also do not care at all about whatever your Bonvoy status is and may deny you any of your entitled benefits both at the hotel and in your account. Numerous other guests staying here complained about these same issues.

TripAdvisor users rated this property 2 out of 5

Expensive but poor quality

KennyBen (Dubai, United Arab Emirates) on Sep 22, 2023

I recently stayed at the Sheraton New York Times Square Hotel for 3 nights and I was shocked at the poor standard compared to other Sheraton hotels. This was by far the worst but also the most expensive Sheraton I ever stayed at. Perhaps this is the standard you can expect from hotels in this particular area but anywhere else this would not be accepted. The rooms are old and drab, beds are uncomfortable and the amenities are subpar (shower gel is not even provided). Besides the noise from outside which can be heard on the 44th floor, sound travels through the walls and you can hear every person walking down the hallway and slamming their doors. Please make sure you bring ear plugs. The breakfast buffet was terrible with a very limited spread of hot dishes (watery eggs cooked to oblivion) and not so interesting cold items. At least before there was an omelette station but this has been removed making it an even more basic experience. Combine this with an overcrowded restaurant and a 30 minute queue outside, I would not recommend anyone to pay extra for this. The staff I encountered were disinterested at best and were even at times shouting to each other across the lobby giving a very poor impression. I have never seen anything like this. There is literally nothing appealing about this hotel other than the location. Looking at some of the most recent reviews here on Tripadvisor, I can see that I am not the only one who feels this way. I think it is time for a complete revamp and retraining of all staff at this property. However I doubt that anything will change as this hotel is always packed and they must be making a lot of money.

TripAdvisor users rated this property 3 out of 5

Great location only

nodaicrag (San Francisco, California) on Sep 21, 2023

Good location only! Located on 7th Ave and 53rd street, the location is great! My room was facing 7th Ave, so it can get noisy when police sirens are wailing. But the hotel being part of the Marriott family has no M Club. It does have a decent gym on lower lobby level. Bed is definitely not as comfortable as other Marriott family beds! Coffee maching in the room, but there is a Starbucks (of course) across the street.

TripAdvisor users rated this property 1 out of 5

Go somewhere else

BostonCayman on Sep 19, 2023

Stayed for a recent conference in NY. Waited 30+ min to check in - only two people on front desk at 9pm with a long line. Unfriendly staff. Security is poor - anyone can access elevators and guest floors from street level. Room was cramped, dirty and dusty with old carpet and cheap bedding with plastic cups in the bathroom - the room also smelled moldy. Shower had very low water pressure. This hotel badly needs a refurb - there are far better choices in NY.

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