Sheraton New York Times Square Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 5.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

11602 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Very Average Property and well located just don't expect much!

LivermoreBrian (San Francisco, California) on Dec 06, 2022

Just returned from our stay and was utterly unimpressed. This property has 1700 rooms and on a sold out night accessing anything is kind of miserable. Our room was nice, our SNA were not honored because they were sold out but we did get upgraded to a higher floor room. Not that it ended up being an actual upgrade. Slow elevators made getting to the 49th floor kind of a pain and often going down the elevators (automatic distribution system) once had us stop on 8 floors. No way all those people could fit in the elevator. Half the people on lower floors got left behind. As elites we chose the free breakfast amenity which was abysmal. We arrived at breakfast around 9 am and there were 8 or so people in front of us. Took about 25 min to be seated DESPITE there being at least 7 tables I could see that were completely empty and 3 employees just hanging out at the front desk including one on her phone. Day 2 there were twice as many people in line so we just bailed and had something outside the hotel. Breakfast itself was just boring. Some eggs, and overcooked bacon, sausage, small selection of fruit, oatmeal and bread. There is a mandatory $30/night destination fee which you get back in the form of food and beverage credit. We thought we would use it at the Starbucks in the lobby, however any time before 10am there was ALWAYS a line of at least 10 or 15 people backed up into the lobby. We decided to use it in the hotel restaurant and we blew the entire $90 on a burger, and a grilled cheese sandwich and soup with a fountain drink. There's NYC prices and then there's this. Hotel was well located for seeing shows, including Carnegie hall and walking distance to Rockefeller plaza. It was also at the north end of Times Square so it wasn't dumping you in the mess of tourists every time you walked out. If we stay again, we will look for something else. Thank god this was a points stay (relatively good value because we only paid 40k a night for the room) because I would be absolutely livid if I had shelled out the $700 a night they were asking for our weekend. Also club is 100% closed.

TripAdvisor users rated this property 1 out of 5

Horrible !!

denniscB9727FK (Houston, Texas) on Dec 06, 2022

Friday mid-morning, the regular line at the front desk was about 80 people long and even our so-called "Elite" line was about 30 people long. When we finally reach the desk, our room was not available so we then had to wait in a line of about 20 people to check our luggage. When we were notified that our room was ready, we again had to wait in a long line to receive our key cards and then we had to wait in a long line to retrieve our luggage. Never again will we stay at this hotel !!

TripAdvisor users rated this property 2 out of 5

Worst hotel in Marriott/Bonvoy chain.

travel_curmudgeon (Philadelphia, Pennsylvania) on Dec 05, 2022

I’ve been Marriott premier for a long time. This may be worst hotel in chain. This is our 2nd year pre Christmas trip at this hotel. Problems last yr were understandable given Covid. However this year was worse. Checkin line for premier members was an hour. Several hours for others.. I’d used the app to checkin only to be told at the desk it didn’t work for this hotel!!? Toilet in room didn’t work. Flooded bathroom on first flush. Four calls to get it fixed. When we returned to room whomever did cleanup left soaking wet towels all over bathroom floor. We had to pick up. It’s understood that there’s a shortage of service workers but this was to much.

TripAdvisor users rated this property 2 out of 5

Scrooge hotel

Joway359 (Essex, United Kingdom) on Dec 05, 2022

This was our 2nd visit to New York during December to see the Christmas decorations. This hotel had no display or one single Christmas tree compared to all the other hotels we walked past. Very disappointing considering it is December. Very long queue just to get your morning tea or coffee. Rooms were basic and not great view considering the charge you pay per night. We had breakfast at the Hudson market which was 94 dollars but when we arrived home last night 150 dollars has been taken out our bank for the breakfast! I have sent an email today asking for explanation why we have been overcharged? Still awaiting response. I wouldn’t stay here again more like a business hotel even though location good but come on Sheraton it’s Christmas stop being a Scrooge and put a tree up.

TripAdvisor users rated this property 3 out of 5

Mediocre beds, poor gold, elite benefits

legofff (Windsor, California) on Dec 04, 2022

So day one at this hotel and my room I don’t think is up to par for gold elite. Also I called and asked for feather pillows twice they didn’t come for an hour and when they did, they brought me non-feather pillows, and then the gentleman told me they didn’t make them available anymore. Which the woman who answered the phone should’ve told me. The rooms are mediocre. The amenities are not great for gold elite. Underwhelmed so far I will update this review later. And the mattresses are mediocre at best if not, subpar feels like a box with a bunch of Springs

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