TripAdvisor Traveler Rating

Horrible experience. In a huge hotel only one elevator was working, so we spent hours waiting during our 4-day stay. On top of that, they charge $5 per item to hold luggage—even for a personal backpack. As an experienced traveler, I’ve never seen anything like this.

We had a really nice 7 night stay here, the associates we encountered were polite and helpful, the room was clean and the hotel is in a great location, would return when back in NYC

Absolutely the worst experience I’ve had at a hotel. Staff was rude and house keeping did not do their job. We got our room rather earlier which should’ve been a red flag but since we were in a rush to start our day we didn’t pay no mind. We got back unpacked and find 2 very disturbing items in our room which I dont even want to mention. Front desk lied saying they were going to take care of it right then and there. We went to watch a broadway show came back and the items were still there and they said all they could do was a free breakfast for my partner and I. Unprofessional and again just dirty. Would not stay here again.

Unfortunately, our time at this hotel was very disappointing. We had several issues during our stay. The TV volume didn’t work for 2 channels. I reported it through the Bonvoy chat at midnight. My hotel phone rang at 4:15am and then again at 4:21am. The person calling kept hanging up on me. I called the front desk to report that someone was crank calling. The person that answered “Víctor” told me that he was calling me about the TV issues and then told me that the reason 2 channels don’t have volume is because there is an electrical outage. If the TV turns on I doubt there is an outage! And don’t call a guest at 4am and don’t hang up when they answer. Good luck finding ice at the hotel. Floor 17 apparently has a missing ice machine. No one on staff was aware that the machine wasn’t there. One lady even alluded that I was lying about it. Then I went to floor 18 and their machine didn’t work. The elevators are running SLOW because there is a dance competition going on and the hotel is crowded so going floor to floor was a major inconvenience. Would not stay here again. Overpriced and not worth it. You can pay this amount for a much better option.

I have just finished a 5 night stay and it was really good I have to say. The check in was really simple and they gave me a sheet that explained the resort fee and where you could use it. My luggage was delayed but it arrived during the night and the concierge sent me some toothpaste which was handy. Overall very good, gym was ok as well.