TripAdvisor Traveler Rating

Truly one of the worst Marriott properties I have ever stayed at. You can tell it's a tourist hotel, they can be as rude and lazy as they want and get away with it, and status means nothing. Avoid!

We arrived on a Friday at 4pm and the lobby was packed and check in took 60 to get to an agent. While they all appeared friendly they were checking guests in at a snails pace. We were on the 23rd floor which had 3 elevators but unfortunately for our entire 4 day stay only one worked. The wait for an elevator both up and down was lengthy. The pictures on the website do not reflect what the room look like. Our standard room was very small and extremely dated. The bathroom in particular was begging for an upgrade. The location is great, very convenient to time square, transportation etc. I was disappointed overall at this price point. I would do some more searching before booking here.

Room not available in spite of written confirmation. 6 hours housekeeping delay. Manager Cyril does not care.

This is an older property and there is a bit of wear in the rooms but: Comfortable beds and quiet room. Definitely on the smaller side but fine.We were on the 8th floor and water pressure was meh. Elevators were fast and efficient. Great location for getting to different parts of Manhattan. You don't come to NY to stay in a hotel.

I'll start with staff who were actually good and are unfortunately stuck with a subpar property. These hotel is the definition of tired. I'm not sure the last time they did an overhaul but dear god they need it. From the rooms to the gym, this place was once nice but most everything is worn out or broken or missing. I'm adding a picture of a fridge that should have fit in the desk. It was placed in front of the inexplicably with the fridge would have said was blocked up and the fridge is just on the floor. Also some very weird feeding tube in the shower. An amenities door that was empty. C'mon, man. I'm a Marriott Titanium member so I stay at a lot of hotels and this is by far the most tired hotel I have ever stayed in. Hey Jim is massive and could be great but most of the equipment is broken or missing including pieces of the floor.