TripAdvisor Traveler Rating

Compared to hotels in the Asia, this place wouldn't measure Toba 2 star. Rooms are tiny, most have no minibar, tiny wardrobe, and too crowded breakfast area with very limited choices. The Receiption is poor with minimal skills and zero care. Expect Housekeeping to slip your room once Ii n while. Expect your room door to need a reset?? once in a while. The location and safety of the place are the only positive aspects I may think off.

Aside from cleanliness, comfort, amenities, etc., which for the premium price is to be expected, the winning aspect for us was the staff at the front desk. Adrian & Shae were stellar in their efforts to correct my mistake from the moment we all realized that there was a problem. That is the sort of effort which is seldom seen in this day and age. And yes, the bar up on the roof is worthwhile all by itself.

I never have high expectations when staying at a hotel in NYC, but I was very surprised with my experience here! - Chutney (front desk) is fantastic, give her a raise. - Room was spacious and clean - Daily housekeeping (which is rare after Covid) - Breakfast with good variety of items, team kept everything stocked despite a lot of people dining at the same time - Great location

I was absolutely unimpressed with this hotel. It’s not worth anywhere near $400/night. The best part of the hotel is the location, across from Penn Station. We came in via Amtrak and used the subway and LIRR throughout our stay and never had to take a taxi or Uber. There is a placard in the room with a QR code to order food from a few local restaurants (a la DoorDash) that’s great after a long day of traveling. There are slightly cold bottles of soda and water in the lobby that you can grab and have charged to your room. But I guess I was expecting too much from the most expensive hotel room I’ve ever paid for. Housekeeping is done at the hotel’s convenience, not the guests’. In the two full days we stayed there, we did not get housekeeping once. The first day the housekeeping supervisor was near our door at 10:00 am and we said “we are leaving now, please make up our room.” When we got back at 3:00 and it had not been made up. They arrived at 3:30, 5.5 hours after we asked them to make it up, at a time when we had just exhausted ourselves and didn’t want to vacate the room. The second day we got no service at all. I spoke to the manager about the lack of housekeeping and the conversation was: “At 10:00 we asked the housekeeping supervisor to make up our room and it hadn’t been done by 3:00” “Housekeeping has a list and they work until 5:30” “I would have thought that when a guest asks that the room be made up, that it would be done reasonably soon. I guess I should have been more specific. For the most expensive hotel room I’ve ever paid for, clearly I was expecting too much.” He did send up more towels after a weak apology. It seems there is no service elevator which is a major inconvenience when they are bouncing between floors on the guest elevators. The elevators will spend inexplicably long times on the same floor and when it does come there’s a good chance it has a housekeeping cart in it. And there is no place for the staff to leave their bags of trash and dirty linens so they are left in the hallway. They should dedicate a single elevator for the staff during the day so guests don’t have to compete. Breakfast was adequate. The room is crowded and they didn’t keep the coffee filled. Occasionally there was coffee in the lobby but it was removed during breakfast. They had really good blueberry and banana nut muffins the first day but the second day was cornbread muffins and prepackaged blueberry muffins. The hotel opened in 2013 and there is an oddly-worded letter in the room that the hotel rooms weren’t designed for a mini fridge, but a limited number were available by calling. That’s great, but why is the manager pointing out the hotel’s poor design? Just tell people they can ask for a fridge and make it sound like a wonderful service you provide. You may need to hunt for power outlets. There are 2 on the desk and more behind the bed table . The lamps have power outlets but you need a small charger to fit, like the little ones that used to come with iPhones. There are USB-A ports on the lamps. Every other Marriott property I’ve stayed at has USB and power outlets on the wall next to the bed. If you do decide to stay here, temper your expectations. Get a room on a low floor so you can take the stairs when the elevators are monopolized by the staff. Have a backup plan for breakfast. Don’t expect housekeeping. And, if the manager is dismissive when you talk to him in person, write a review on TripAdvisor.

Easily the best Fairfield inn in Manhattan - it’s located right next to Penn station and has a fantastic rooftop that looks south over Manhattan with a reasonable happy hour! Staff are all great - the front desk manager Cheesun even singled me out to thank me for my many visits to the property as it’s become a go to for me, especially if I need to take the LIRR to JFK or bridgehampton.