TripAdvisor Traveler Rating

We only stayed one night between arriving at Penn Station and flying out. Perfect location for the station and for midtown. Bedroom and bathroom good although smallish. Bathroom seemed recently refurbished with large walk-in shower. Breakfast was good and although they wouldnt let us have a late check-out they stored our bags safely until late afternoon when we left for the airport. My only concern was that we arrived on a Saturday evening about 21.30 and the guy behind reception was stressed because he was also trying to deal with a group of young teens that had come into the foyer and were generally causing trouble. Hence his attitude was a bit off (understandably) . The hotel should have had a doprman or some sort of security that helped the receptionist.

Having read the most recent reviews I was a little worried. I 100% didn’t need to worry. The location is perfect. Yes there are a few less fortunate people around but let’s be honest that’s the whole of New York these days. Several subways to everywhere so you won’t get lost. The hotel is comfy , clean and safe. The staff are excellent nothing is too much trouble. Breakfast is an added bonus and run brilliantly. I’m a Yorkshire man and obviously careful with money. This was the most cost effective place but I have stayed in 3 others all a lot more expensive and this place is the 2nd best.

Very good location Nice check in lady, called Chutney, deserves a mention. Lovely room, on the 23rd floor. Really nice views. Two massive beds. Very comfy. Nice bathroom and shower. Breakfast was adequate. A bit chaotic on some mornings. The aircon in the room was on, but didn’t seem to cool the room much. My only real complaint…. The lifts!!!! What an utter shambles. At times only one would work, took 20 mins to get to the ground floor. This need addressing. Apart from that, I would definitely consider staying here again. Thanks!

The sheets had yellow stains and hair, the comforter had yellow stains. Staff was extremely rude and pompous...you would think they are paying you to stay at this horrid hotel. And at 11:30 pm when I went to get in bed to discover this they asked if I wanted new sheets and when I said ofcourse they said please wait for 15 to 20 mts...I cannot believe this is what a reputable hotel chain gives you for $500 a night!!!

The location was perfect for Amtrak and Madison Square Garden. Nice restaurants nearby. The free breakfast was pretty good for being included. However, 2 of 3 elevators were out for almost a day, one out the entire stay. (23 floors?) Had to relocate our friend’s room due to an air conditioning leak soaking the floor. Our room would not cool no matter how low we turned the thermostat. And last, the room was so small there was no where to sit and furniture was so tight it was hard to go to the bathroom at night without bumping into something.