TripAdvisor Traveler Rating

I stayed 4 nights at the Fairfield Inn & Suites by Marriott New York Midtown Manhattan/Penn Station, paying around $400 per night. The location is great, but the service was unacceptable. No housekeeping for the first 3 days, despite repeated requests. On day 3, the only response was being handed a roll of toilet paper at the front desk. Promised a manager follow-up — never happened. Breakfast included but totally overcrowded: long lines, no seating, plastic cutlery. We had to eat standing in the lobby. This experience does not reflect Marriott standards. I would not recommend this hotel at this price.

Bill Gibson, General Manager at the Fairfield by Marriott New York Midtown Manhattan/Penn Station, is rude, unprofessional, and has the worst customer service I've experienced.

This hotel rocks! So many nice people. Helped in any way they could. Looking forward to my return trip. ?? clean, service oriented, want to help you experience New York!

I’ve stayed at this location before- great location for all midtown activities. All prior stays have been great. But this stay was superior- all because of Shea. Shea was proactive in helping me getting into my room early after a very early am flight. She was kind, joyful, and wonderfully positive. And her energy continued each and every time I was in the lobby. Shea made this a GREAT stay for me!

Train to Moynihan Station, literally walk across the street to 8th and 33rd and you are at the hotel. Staff is pleasant, breakfast is comp and has good choices. Room is small but location is A+