TripAdvisor Traveler Rating

Shea at the front desk is a star! She found a room for me hours earlier than I expected to check in. She was efficient and courteous, and even remembered me when I checked out this morning. She’s a shining example of the type of person Marriott wants on its team. Thank you, Shea!

Amazing rooftop view with a great atmosphere. Tiffany and Koko were absolutely fantastic—super friendly, fun, and attentive. They made the experience even better. I’ll definitely be back next time I’m in town. Keep up the great work and mood!

The rooms here are simple but clean, and the breakfast is OK. What really sets this hotel apart, however, is the location directly across the street from the Moynihan Train Hall (Penn. Station). Check-in was acceptable, as the young lady was very efficient, but did not smile nor exude warmth. But what really disappointed me were the signs posted in each elevator (see photo) suggesting that I scan the QR code and give the front desk staff a tip! I tip generously at sit-down restaurants, as I know the servers are paid a low salary and essentially "live" off tips. But I assumed Mr. Marriott pays his hotel front desk staff a living wage, and "exceptional service" should be in their job description. It's sad that these folks have to forego their pride and undergo the indignity of soliciting tips, directly or indirectly, from hotel guests. I've come to expect panhandlers on the street and in the subway, but not in a hotel that charges $$$ per night! What's next? Will I be expected to tip the security guard in the lobby? Will there soon be a GoFundMe account for the General Manager?

5 stars! This hotel is conveniently located right next to Penn Station. Staff was attentive, kind and knowledgeable! Rooms were clean and cozy and the smart TV was a bonus. I liked the option to watch YouTube if I wanted to. Beds were comfy and clean as well. I really enjoyed my stay here and I will be back!

That is one busy hotel! The lobby was busy all the time with families and folks hanging out. There is a very large (3 feet by 4 feet?) Connect 4 game in the lobby along with oversized jenga. The included breakfast was the busiest hotel breakfast I have seen with nearly all seats filled and a dozen or more spilled into the small lobby. The staff could not keep up with the breakfast crowd. Coffee, milk, half and half, fruit, oatmeal, buffet trays, etc. were very slow to be refilled. A coffee spill went unaddressed for 10+ minutes. The crowd was grumbling about the half full buffet. The room was decent sized for Manhattan. The view was of an airshaft. The bathtub didn't drain well so a short shower resulted in a couple inches of water in the tub. Bed was comfortable and the room clean. Central location by Penn Station.