TripAdvisor Traveler Rating

I'll start with the pluses. Our room had a nice view. The breakfast was good for our needs and the breakfast staff was amazing. Top scores for them. Now, the minuses: This property is well aware their elevators are a problem. I've seen it in many reviews. Get them fixed instead of ignoring them. Our room was OK. But I was shocked that it didn't come with a refrigerator. Come on! Don't be that cheap! People need to stay hydrated. My daughter and I went through several gallons of water during our time there. It would have been nice if it had been refrigerated. The artwork in 1005 is water damaged. I'm just affronted by this. Who keeps a piece of artwork in a frame when there is water damage? Now, the MAJOR PROBLEM. I normally stay in another brand hotel. I didn't book this so I was along for the ride. I have never had a problem using the provided products in the shower. The first night of the stay I washed my hair and used the body wash. Suddenly, my arm started to itch and when I looked it was broken out in hives. I looked at the containers and then noticed they contained Eucalyptus. I've never, in all my years traveling for leisure and business, come across a hotel using an in room product with Eucalyptus. I'm very allergic to Eucalyptus. I was absolutely flabbergasted to see a product with it in it. I alerted the front desk and showed them how red my arm was especially where I had a scar from a recent surgery. The response was generally bumbling and "well, we can't do any thing". Meanwhile, I'm left with a very itchy arm, a picture that has water damaged on it, and a room without a refrigerator. Not my best experience.

This hotel was one of my favorites on the East Coast. Just a disclaimer, I went here in mid 2023, not this year, (it wouldn’t let me set the date that far back.) The hotel rooms were good, with some amenities and a larger room than I expected. That’s not my favorite part though. The on site activities were AMAZING. Especially the rooftop bar. I got a mocktail, and it was one of the best that I had ever had! Its location is also in the middle of everything, and is also good for shorter trips, due to its proximity to the Moynihan Train Hall. This is why I love this hotel.

Great location. Walk almost anywhere and strategically close to subway and Amtrak stations. Helpful staff. Clean rooms. There is some construction but not causing much of an inconvenience.

Check-in is 4 PM, zero flexibility, even wirh room available, they didn't allow us to access the room, our first and last time here.

This place is awful. We had no choice but to stay since we were there to attend a yankees game and most hotels were all booked. The location was very difficult to get around. the concierge called for us transportation to yankees stadium and we waited well over 1/2 hour for the guy to arrive. While we waited the lobby was dirty and unkept and smelled of marijuana and the hotel and outside of the lobby doors people were smoking marijuana. Totally unacceptable. Once again Fairfield Inn is such a disappointment and we will never stay with them again. Our room was old and shabby. the whole hotel was old and shabby.