TripAdvisor Traveler Rating

Great location. Walk almost anywhere and strategically close to subway and Amtrak stations. Helpful staff. Clean rooms. There is some construction but not causing much of an inconvenience.

Check-in is 4 PM, zero flexibility, even wirh room available, they didn't allow us to access the room, our first and last time here.

This place is awful. We had no choice but to stay since we were there to attend a yankees game and most hotels were all booked. The location was very difficult to get around. the concierge called for us transportation to yankees stadium and we waited well over 1/2 hour for the guy to arrive. While we waited the lobby was dirty and unkept and smelled of marijuana and the hotel and outside of the lobby doors people were smoking marijuana. Totally unacceptable. Once again Fairfield Inn is such a disappointment and we will never stay with them again. Our room was old and shabby. the whole hotel was old and shabby.

I stayed 4 nights at the Fairfield Inn & Suites by Marriott New York Midtown Manhattan/Penn Station, paying around $400 per night. The location is great, but the service was unacceptable. No housekeeping for the first 3 days, despite repeated requests. On day 3, the only response was being handed a roll of toilet paper at the front desk. Promised a manager follow-up — never happened. Breakfast included but totally overcrowded: long lines, no seating, plastic cutlery. We had to eat standing in the lobby. This experience does not reflect Marriott standards. I would not recommend this hotel at this price.

Bill Gibson, General Manager at the Fairfield by Marriott New York Midtown Manhattan/Penn Station, is rude, unprofessional, and has the worst customer service I've experienced.