Overview
Westgate Lakes Resort & Spa provides guests with all the comforts of a fully furnished home with accommodations ranging from studios to spacious four-bedroom villas, all within minutes of Orlando's world famous theme parks and attractions. With a variety of onsite amenities, Westgate Lakes Resort & Spa offers something for everyone.
Minimum check in: 21 years of age.
Resort fees include
- Wi-Fi
- Local phone calls
- Fitness centre access
- Sport court access and sport equipment usage
- Mini golf and bicycle rental
- Boarding pass printing
Check in
4:00 p.m.
Check out
10:00 a.m.
Rooms
1990
Inclusions
Rooms
Amenities
Location
Reviews
TIMESHARE SCAM,STAY AWAY!!
Christy M on Sep 09, 2024
Hello, I was approached by a guy at universal studios asking if I was interested in 90 min presentation about a time share. I would get $150 + the $20 deposit you leave to make a reservation. Anyway we booked for 11am the next morning,mind you it was only supposed to be 90 min but actually ran 3 hours. Our sales rep Rey was nice at first and stated several times that if IM NOT OBILGATED TO BUY ANYTHING! Breakfast was included but wasn't the best. Rey took a personal call and then came back to speak to us about the time share. Again he made it clear WE ARE NOT OBLIGATED TO BUY! So he took us around the property and kept asking if I liked the property but I told him it looks nice but I'm not interested. I get it he's a sale person and makes money from commission but if I told you I'm not interested leave it at that! So we go to an area where other families are there with other sales man and he gets more aggressive with trying to convince me. I told him I'm not interested, then he becomes so RUDE and UNPROFESSIONAL,and states " I should have asked what's your salary first!" Implying that I don't make enough since the minimum requirement to do this presentation is 50,000 a year. I never put down the exact amount anyway and I was so shocked at how rude he was. He leaves and gets another sales person, now I feel like I'm being tagged team and pressured to buy a time share. They both keep on asking why I'm not interested. I told them " I don't have to give a reason, I'm simply not interested." They both sit there for over an hour trying to pressure me into buying a time share in front of my 14year old daughter. Both being rude and trying to intimidate me, but it doesn't work. So finally the second guy leaves and you can see Rey's attitude change to worse. He turns to me and says " well I guess you want your $150 gift, I'll think about it since you wasted my time!" I've never been treated like this, when he's the one that said I'm not obligated to buy and if I chose to not buy it's okay we will just shake hands and go our separate ways. Then this woman comes over and trys to get me to buy a vacation package instead and I told her NO. At this point I'm already mad and upset that this presentation took 3 hours which ran into our time. That lady sat there for 30 more Mins trying to convince me to buy this vacation package. I'm so shocked that westgate allows these supposed real estate agents treat and intimated people into buying timeshare. Finally the lady gave up and left and I was given a paper to collect my $150+$20 and they didn't even bother showing me where to go to collect my gift. I found it on the first floor and they person giving me my gift showed more compassion towards me. They paid for my lyft and I got my gift. While I was waiting for my lyft I met this couple who also were upset becuase they had a similar experience as I did. Finally our lyft arrived and by the time we got to the park it was pouring. BEWARE OF THIS TIME SHARE SCAM, IT WILL BE MORE 90 MINS MORE LIKE 3 HOURS AND THE PEOPLE ARE SOO RUDE!
Paolo from sales ruined our stay
Tourist42274838897 on Aug 27, 2024
Everyone was great, even the people from sales except Paola who was very rude - she was the last person from sales who we saw last. She got mad when my husband and I decided we are not buying anything. She also pointed out how it was only my husband who answered about the decision not to buy anything, I told her my husband already answered and he of course answered for both of us since we have already met with 2 sales people and ultimately decided not to buy anything. She got mad and made it look like we wasted her time. She was very rude and called me for checking on my phone when in fact my husband and I have waited longer than the time we were told so that we can close out and leave. I was checking on the phone as my family had been waiting for us to get done. While it could have been politely pointed out, she was very rude and made the whole experience bad. The facilities were okay and maybe a good place to stay if you are on a budget and coming in with a big group like us (10). But the units we stayed on were dated and needed remodeling. I heard some units are newer but it was never disclosed how units are assigned once you buy timeshare from them. There are many things to do at the resort though the pool we went to does not seem to have any filter going and the water was bad that we did not even stay longer than 10 minutes. The water park is not free (for non owners), I think it was decent for families with small kids since it is already onsite but would likely not come back. Overall I think the resort was good but could be better. And Paola from sales needs to attend another training.
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