Family of 5

Westgate Lakes Resort & Spa

Orlando 3.5

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Overview

Westgate Lakes Resort & Spa provides guests with all the comforts of a fully furnished home with accommodations ranging from studios to spacious four-bedroom villas, all within minutes of Orlando's world famous theme parks and attractions. With a variety of onsite amenities, Westgate Lakes Resort & Spa offers something for everyone.

Minimum check in: 21 years of age.

Resort Fees: 19.99 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

4:00 p.m.

Check out

10:00 a.m.

Rooms

1990

Rooms

Studio
493 square feet
  • 1 king bed, and 1 queen sofa bed
  • No more than 4 guests in the room
Studio
493 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • TV

One Bedroom
400 square feet
  • 1 king bed, and 1 queen sofa bed
  • No more than 4 guests in the room
One Bedroom
400 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • TV

One Bedroom Deluxe
800 square feet
  • 1 king bed, and 1 queen sofa bed
  • No more than 4 guests in the room
One Bedroom Deluxe
800 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • TV

Two Bedroom
1200 square feet
  • 1 king bed, 2 double beds, and 1 queen sofa bed
  • No more than 8 guests in the room
Two Bedroom
1200 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • TV

Amenities

  • Playground

Westgate Kid's Club ($)

Type Amenities
Drafts Sports Bar & Grill Bar, Sports bar Food options available
Check-in time: 4:00 p.m.

Check-out time: 10:00 a.m.

Wi-Fi

  • Select public areas
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Sid's Bistro Café Coffee and Pastries Snacks
Cordovano Joe's Pizza À la carte Pizzaria All day dining
  • Rooms: 1990
  • Pets allowed
  • Fitness centre: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Personal trainer available ($)
10000 Turkey Lake Road
Orlando, Florida, USA 32819
407-355-1110
25 km from MCO

Pools

  • Heated pools: 7
  • Jetted pools: 7
  • Kids pools: 4

Golf

  • Mini golf: on site

Other sports

  • Bicycles: on site
  • Tennis courts: on site

Other activities

  • Games room: on site ($)
  • Boat rentals available ($)
  • 24 hour front desk
  • Business centre
  • Grocery items available ($)
  • Laundry facilities available ($)
  • Parking

Location

Address
10000 Turkey Lake Road, Orlando, Florida, 32819, USA
10000 Turkey Lake Road

Reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 3.5
  • Value 3.5
TripAdvisor users rated this property 1 out of 5

Worst Experience Ever

RSchlos11715 (Albany, Oregon) on Jul 04, 2022

Let’s start with the beginning. We showed up for our timeshare presentation check-in, and then we’re told because we’re in the talks of buying a house but not in the paperwork stage, we still had to be switched to a different program the following day. There’s problem 1, because we had already had plans to do other family activities on Sunday and all she said she had was 1130 on Sunday. We said fine because it’s not like we had a choice right? We bought tickets for the water park that we got to use for all of 30 mins before a storm moved in. We went back to our unit and my wife went to lay on the bed and it was SOAKED! There was a leak out of the light fixture above the bed!! Water flowing near electricity…slightly dangerous, don’t you think? We called guest services and they said that we had to wait until maintenance looked at it and said it was fixable or not. ARE YOU KIDDING ME!! That is not something that is fixable at all!! So we packed up our stuff and waited on maintenance, who of course said that we would have to be moved to a new unit and it wasn’t fixable. My wife even went to customer service and showed the video and said we’ll still have to send maintenance but he expedited it, ok. In all of this mess, we had to move our unit to another, and the water park re opened. The water park had said we were supposed to get a rain check because it was over two hours. No one could give me an answer. No one knew what I was talking about. So we missed being able to go in the waterpark because it closed by the time we had moved our stuff. It only gets worse from there. Next morning we went to the presentation and we told them we had limited time and it wouldn’t take long. Ok, sure. When we had rescheduled the tour to Sunday we were supposed to have a noon check out because we wouldn’t be done and out of the room in time. While we’re on the tour, housekeeping is harassing my kids telling them they need to get out because it’s time for check out. MY CHILDREN WERE BEING TOLD THIS BY A GROWN ADULT, BEING RUDE AS CAN BE!!! And you want us to buy in to your property?! Haha! No. The “presentation” was a joke. We were pressured and pressured to buy in asking if we can borrow money from someone to make our first payment. Not to mention we were told that if we didn’t buy it wouldn’t be a big deal. Are you serious right now?! Not a shot in heck. We had to practically beg to get replacement water park tickets on Sunday because we never could go back, and we went to use them and yet again, another storm rolled in so we couldn’t go…AGAIN. After we had finally had enough, we went to the front desk and spoke to the assistant manager on duty, Noah Hanke (7/3), and we asked for our money back after explaining that we’re not coming back and we can’t use the tickets for the water park. He said he would refund it that day. Still waiting on that refund to post. If anyone thinks it’s wise to buy in to this company, it’s a joke. I will ensure to steer everyone away from the property because it’s a money pit. Before this happened, we were strongly considering buying in. But now? Not a chance in the dark would I buy anything.

TripAdvisor users rated this property 2 out of 5

Never Will I Stay At A Westgate Again!!!!

jubeyab (Tallahassee, Florida) on Jun 28, 2022

This was a horrible experience for a family vacation. This place is totally outdated and we knew that going in but it just wasn't clean. Living arrangments have always made my trip but I was so ready to get out of here and probably would have left sooner if it weren't for family coming from all over and wanting to stay at the same place. The amenities were nice. There were several pools to choose from, the gym had enough equipment for a full workout and the restaraunt Draft Sports Bar & Grill had delicious food. The mini market at the registration building was also resourceful in buying small items. Parking is by far the worst, if you return after 7pm you'll find yourself walking a long way. Although they have bell service that drives around on carts its near to impossible to actually have them meet you take you to and from your car. Staff look busy a lot of times but seems to be busy doing a lot of nothing. Although the inital bell service guy my family interacted with name Brandon was a great spirit and helped us tremendously. He is the definition of quality service. Our room was horrible, there was a big wet spot on the floor near the tub expanding to the night stand. I realized it once I stepped on the soiled carpet with socks on. We sent a text to room service immediately and recieved an responding text stating that someone would be by to check it out as soon as possible. FYI, all communications are done through text messages, the resort does not accept phone communication. We continued to text room service the following day only to have a manager come in the room, take pictures and state someone would return. It was until the third day when my husband and I went to the registration desk to speak to someone about the issue, things began to actually happen. Security came and took more pictures, followed by a plummer who stated they checked the pipes and there was not a plumming issue, referring us to an engineer. Later in the day a gentlemen came and vaccum the floor with a wet vac. Nonetheless the smell was removed from the room but the floor issue never got resolved as a day later the area was still wet just as it was the first day we arrived. So I say stay at your own risk and we found out that it was mold on that carpet so yeah there is a leak somewhere but no one actually wanted to figure it out.

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