TripAdvisor Traveler Rating

This place is a scam. Everything that we joined in contract with them was a lie. They did not hold up their end of the bargain but continue to want all of our money. This should be illegal to do what they are doing to people. This has foreshadowed and put financial ruin in our lives. They say you can refinance because it’s property. Lie. They say they refund you your maintenance fees. Lie. They say you can trade points to travel other locations. Lie. How do I pay do much money for something and get nothing in return but pain and anguish?!

Check in was easy, the lobby was really nice so we were disappointed when it came to our room and the service along with it. Make sure to bring your own toiletries because the ones provided aren’t very good. If you plan one being there for a few days you will need to call down and ask for clean linens. They do not come in to refreshen the linens at all. We had to text them after two days for fresh wash cloths and they just brought us a huge bag full of all the towels to stock the room and we had to put them away. If you need ice you have to contact them via text and they will bring it to your room usually 45min-1 hour after you reached out. You cannot call the front desk. There is no number or extension so you either have to text of walk into the lobby. The shower and tub are very outdated and filled with cracks and outdated fixtures and the carpet is filthy, trust me and wear your socks/slippers! Our room was next to another who had small children and a dog so we woke up early every day to screaming children and a barking dog 5 of the nights during our week long visit. We were put into a villa on the lower level, the morning after arriving even though we have a very late check in we were called at 8:00 am and woken up to be informed that our stay came with VIP access which included 2 free breakfast, free entry to ALL their amenities, discounted tickets to universal, Disney ect. And they will take us to on a quick 1 hour tour of the facility, give us a complimentary breakfast and answer any questions if we had them. It sounded great. We came down and after about 5 minutes into breakfast were handed off to a salesman trying to sell us a time share where we were then informed everything we were just told was “included” in our room purchase was only if we viewed a time share and sat through a sales presentation for 1 hour. This was not how I planned on starting my vacation. They even try to ask you lots of personal financial questions and your marital status age ect. Super inappropriate in my option! And when you say you’re not interested they keep pushing. I actually had to get an attitude with the lady in charge to get the point across they I will never purchase property from them especially if I do not have all rights to it. Don’t waste you time here and stay at a normal chain hotel.

I booked a trip with Westgate Resort & Spa in Orlando for November 6-10, 2024. On October 26th and 29th, I received voicemails asking me to call back to confirm my package. On October 30th, I returned the call to 800-218-4363 and was informed I had been upgraded to a VIP package, which included a $500 cruise bonus, 30% off restaurants, 50% off Universal Studios tickets, and two free water park tickets, contingent upon my attendance at a timeshare luncheon. I attended the luncheon on November 7th as required. However, when I inquired about the discounted Universal tickets, the staff at the resort claimed they knew nothing about the offer. I then met with a manager, Jeff Dietrich, who had me call the same customer service number from my previous conversation. After verifying that the representative I spoke with was a Westgate employee, I was told that the promotion had sold out. This was in direct contradiction to my earlier conversation, where no mention of availability issues had been made, despite them knowing my arrival date. Jeff spoke to the representative and promised to pull the recording of my October 30th phone call to verify my claims, and he assured me he would contact me once the recording was retrieved. As of now, I have not heard back from Jeff or Westgate. I believe this situation constitutes a bait-and-switch tactic, and I am seeking the Universal tickets I was promised, not for the money but because of the deceptive practices involved. I even ended up leaving the resort early and booking a different hotel for the remainder of my stay due to the distress this caused me.

The resort itself is a solid C+……if you are on a budget, with a large family group, it’s a good deal. But the units are really dated (1990s), and some of the pools were really dirty. Still a good value for Orlando though. Do yourself a favor, and just say NO to the timeshare presentation/tour. What a nightmare! First, when you are checking in, they will tell you many lies in order to get you to agree to attend. They told me it started at 8AM and I could come any time I wanted (nope - it started at 9AM); they told me it was a fabulous buffet breakfast included (nope - it was the most disgusting breakfast I’ve ever been offered! Uncooked powdered eggs, shriveled sausage, plastic packaged muffins. Then they expect you to eat it in front of the sales person like it’s good!); they told me I would get $100 CASH (nope - it’s actually a WestGate Mastercard gift card); they told me I would get free water park tickets (nope didn’t get that at all); they told me it was a group tour (nope - it’s a 1-on-1 experience with a sales person); they told me it would be 60 mins max (nope - it was two hours! And I asked to leave multiple times, but they wouldn’t let me, they kept switching out various sales people to keep pressuring me). STAY FAR AWAY FROM THESE HOODLUMS

If I could give it 0 stars I would , I stayed in room 1545 . when you first arrive the inside is nice, but who cares about any of that when you find roaches all over the kitchen . DISGUSTING, I found 2 medium roaches in the drawer's, one big roach running across the counter top and 2 baby roaches in the cabinets, I do not recommend staying here if your not a fan of roaches , especially if your paying $2000 for a week .