Family of 5

Westgate Lakes Resort & Spa

Orlando 3.5

Overview

Westgate Lakes Resort & Spa provides guests with all the comforts of a fully furnished home with accommodations ranging from studios to spacious four-bedroom villas, all within minutes of Orlando's world famous theme parks and attractions. With a variety of onsite amenities, Westgate Lakes Resort & Spa offers something for everyone.

Minimum check in: 21 years of age.

Resort Fees: 29.99 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

4:00 p.m.

Check out

10:00 a.m.

Rooms

1990

Rooms

Studio
493 square feet
  • 1 king bed, and 1 queen sofa bed
  • No more than 4 guests in the room
Studio
493 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • TV

One Bedroom
400 square feet
  • 1 king bed, and 1 queen sofa bed
  • No more than 4 guests in the room
One Bedroom
400 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • TV

One Bedroom Deluxe
800 square feet
  • 1 king bed, and 1 queen sofa bed
  • No more than 4 guests in the room
One Bedroom Deluxe
800 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • TV

Two Bedroom
1200 square feet
  • 1 king bed, 2 double beds, and 1 queen sofa bed
  • No more than 8 guests in the room
Two Bedroom
1200 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • TV

Amenities


Location

Address
10000 Turkey Lake Road, Orlando, Florida, 32819, USA
10000 Turkey Lake Road

Reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 3.8
  • Location 4.3
  • Rooms 3.8
  • Service 3.6
  • Value 3.7
TripAdvisor users rated this property 1 out of 5

Terrible experience would not recommend!

Desiree S (Philadelphia, Pennsylvania) on Nov 12, 2025

We had planned our family vacation to be a great experience but it was ended the second we checked in. We requested a room called twice prior to our trip to confirm room all was good until check in. We were immediately met with hostility as the room that was booked was wrong even though when we confirmed twice with on the owners line it was correct on our end. We dealt with that issue and then moved on to try to enjoy our vacation. We had requested towels and extra linen during our stay only to be sent with dirty linen and sheet that looked like someone threw up on. Again we dealt with it and went about our day. Then 2 days before we are scheduled to leave we get a text that we are supposed to leave tomorrow (we were in a park and at dinner) so immediately we left the park to run back to the hotel to figure out what was going on, had to pay for dinner we never ate and lost money leaving the park early. We had spoke to the manager Nick at the front desk trying to address the issue when he was nothing short of rude and condescending. He said it was our fault we got the text and responded. Like what?!! He was seriously absolutely useless and did not rectify any situation. I would not recommend this hotel to my pet hamster at this point. The way we were treated was terrible and very unprofessional not a way I expected to end my vacation. Do better Westgate!

TripAdvisor users rated this property 1 out of 5

Absolutely horrible timeshare tour experience

Companion20651232709 on Nov 04, 2025

?? WESTGATE LAKES RESORT – HORRIBLE EXPERIENCE! DO NOT FALL FOR THEIR TOUR! ?? I want to warn everyone about how terrible this company and their “tour” experience truly are. This was, without question, one of the worst and most unprofessional encounters I’ve ever had with any business. My family attended their “presentation” today, and it quickly turned into an aggressive, high-pressure sales nightmare. At the end of the tour, my husband politely explained that we were interested in possibly purchasing in the future, but not right now — I’m a high-risk pregnancy, we’re paying medical costs out of pocket, and we’ve had unexpected financial burdens recently. Instead of being understanding, the so-called manager immediately became hostile. When I told him his behavior was leaving a bad taste in my mouth, he snapped back, “Good, I hope it does, and I hope you don’t come back.” He raised his voice repeatedly, tried to bully us into buying, and even yelled over my husband every time he tried to speak — so much so that our 3-year-old became visibly upset and started crying. The manager actually called us “idiots for not buying today,” and when we still refused, he told the sales rep, “Get rid of these people. Don’t ever come back here.” Absolutely disgusting behavior. There is no excuse for treating customers this way, especially over a sale. Other guests who left at the same time said they also had terrible experiences with this same manager and felt “lucky to escape.” Clearly, this isn’t an isolated incident — it’s a pattern. After looking online, I now see that this kind of treatment is a common practice for Westgate, and that says everything you need to know. It’s shameful and inhumane to bully families — especially one with a pregnant woman and child — just because they aren’t ready to buy on the spot. If this is how Westgate trains their staff to behave, it’s beyond unacceptable. Additional Important Details: • ? The “90-minute” tour is a complete lie. Ours lasted over 4 hours. • ??? The food is awful. Breakfast was powdered eggs and cold, mushy home fries. • ?? The pricing is sketchy. We were told the price was $34,000 with $6,800 down and 18% interest. My husband said that was ridiculous, especially given our current situation. Suddenly, the “manager” magically dropped it to $24,000 with $0 down and 0% interest. That kind of dramatic change is extremely suspicious and shady. ?? SOCIAL MEDIA UPDATE: After I posted about this awful experience on their official Facebook page, instead of reaching out to make things right, Westgate deleted my comments and blocked me from their page. That says everything about how this company handles criticism. They silence unhappy customers instead of fixing their unethical practices. This entire experience was unprofessional, manipulative, and emotionally upsetting for my family. Please save yourself the stress and avoid Westgate Lakes Resort at all costs.

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