TripAdvisor Traveler Rating

Handicap unable to go up and down the elevators at building 6200 Westgate town center. Can you walk up 23 fours with braces on my legs rest in the walk a couple more floors. Can you imagine checkout time when you a room on the eighth floor? Both elevators are broken in this building with eight floors.

Westgate Resort & Spa in Orlando is operating under hazardous, unsanitary conditions, featuring severe dust mite infestations across room furniture and linens treated with toxic chemicals that trigger painful skin reactions. Front desk management has actively gaslighted my medical concerns, completely failed to follow through on promised daily bedding changes, and refused to assist with an administrative room correction through my third-party booking agent. This property is a public health nightmare charging premium prices for deceptive, unhygienic accommodations, and I demand an immediate corporate investigation and billing adjustment

Very outdated and not the cleanest. We found someone's old eyelashes on the bathroom floor. It smells like mildew. We were being woken up by a beeping smoke detector in the bedroom at 5:30am and having to wait 3 hours for someone to come fix it. Parking was a complete nightmare every night. Also got back one night and our thermostat was locked with the air shut off. We had to have someone come unlock it and it took hours to cool back down after that. I would not stay here again. I would much rather pay a little more to stay somewhere clean and comfortable.

Horrible experience, STAY AWAY FROM THIS PLACE,we were recommended this place to go for our daughter’s graduation. Was offered a fantastic deal and was told we were approve. Went and sat through the presentation, kept getting asked why we wouldn’t buy was honest and said our finances did not allow it at this time. At that time we were told we couldn’t no longer be at the presentation and was told we had to pay the full amount or leave the premises so we did so we didn’t upset my daughter. I called the 1800 number and was told oh well we were not getting our money back. From that point on we were treated horrible by everyone. We even asked for them to come change our bedding and was told unless we stayed to weeks they would not change it. We couldn’t even get extra shampoo and conditioner. There was also a horrible smell of drugs throughout the place and this was advertised as a family place. DONT GO TO THIS PLACE UNLESS YOU WANT GET CHARGED EXTRA MONEY THAT WAS NOT ENCLOSED WHDN BOOKING.

I traveled to the Westgate Lakes and Spa May 3-7, 2026. The day I arrived I went into my room to use the bathroom. The bathroom sink had not hotwater. I called the front desk to report it. Alos by the couch, there was sticky stuff all over the floor. I reported that as well. They came up to mop the floor but they never fixed the bathroom sink. I reported it twice. No hot water at all in the bathroom sink. Secondly I pulled the sheets back and my sheets had stains on them. I asked for new sheets. They dropped off a new set and placed it on the couch. I have NEVER seen a resort that did not make the bed up for you. People smoking weed there is a big problem as well.