TripAdvisor Traveler Rating

Where do I start, bed bugs, the front of the elevator smells like pee, hiding charges like use of the pool park, just a bad experience!

Stay away from this place at all cost. And speaking of cost, just because they are cheap they treat you like crap. All they truly want is your credit information and try to wrap you up in their time share manipulation! If you are interested in a time share, there are so many others that are beautiful and much more worth the time. This trash resort is embarrassing for the current owners and a horrible example of poor business. They hate single travelers and gay people. Ask Charmaine! One of the managers I had the pleasure of dealing with on this torture of a vacation. Don't be fooled.

This is the worst hotel/resort that one can ever stay at. It is full of bed bugs. We had to complain to get moved to a different room but they did nothing to help disinfect our belongings and now our things are infected and we have to discard everything because we are afraid to take it back to our home. In addition to this, my husband slipped and fell because they didn't clean the stairs because it was very wet and of course there were no signs and no one came to help. The resort was extremely uncooperative and hostile towards us because we filed a complaint. If you value your things, your sanity and safety you would never ever stay at this resort. Now we are covered with bed bug bites, sleep deprived, paranoid, lost life things and bruised from out fall. I would give 0 stars if possible. STAY AWAY FROM THIS PLACE. THEY ARE UNETHICAL, UNPROFESSIONAL, NEGLIGENT AND HOSTILE.

The room wasn’t ready on time and the very uncomfortable sofa bed wasn’t ready when we got into the room. After calling front desk I was told that the stuff for the sofa bed was in the closet so I can make it up myself. They eventually sent someone to do it but not until I complained. The bathroom was dirty with gum and hair in the shower. This tells me they probably never even looked in the shower area when making up the room.

I booked Westgate Lakes Resort & Spa through Expedia, and unfortunately I was extremely disappointed with the condition of the rooms. When I arrived, the first room I was given had serious cleanliness and maintenance issues, including dirty bedding, an unclean bathroom, unpleasant odors, visible damage, and overall poor conditions. I brought the issues to the hotel’s attention and gave them an opportunity to make it right. They showed me a second room, but unfortunately, that room had many of the same cleanliness and maintenance problems. At that point, I did not feel comfortable staying at the property. What makes the situation even more disappointing is that I requested a refund and the property declined it. I understand cancellation policies, but this wasn’t me changing my mind or deciding I didn’t want to stay. I arrived ready to stay and gave the hotel an opportunity to provide an acceptable room. After seeing two rooms in unacceptable condition, I felt I had no reasonable option but to leave. I’m sharing my experience so other travelers know what I encountered and can make their own decision.