Westgate Lakes Resort & Spa reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 3.5
  • Value 3.5

6920 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Needs an upgrade, would not bring the family here

cmacgolf6 (Libertyville, Illinois) on Jan 23, 2023

This place needs an upgrade, old and rundown. The bed was OK. I just needed a place to rest my head while I was here on business. Sneaky fees upon check in. Not impressed. Bathroom was weird and had an old Jacuzzi tub in the middle of the room.

TripAdvisor users rated this property 2 out of 5

Not customer friendly

Departure59874481235 on Jan 15, 2023

As an owner for over 30 years, this time share is never a great experience. Started out with a room that needed cleaning, which we did before unpacking. The bed literally had a hole in it, tried calling front desk to let them know. Never heard back from resort until we called main number and they contacted resort which was later evening. They did offer to move us, at 10 pm, the high point was the bellman who talked about the fact this “happens a lot” We decided not to move, due to the fact it would have been too much for us and the young man. Power went out at one point so elevators were down, Wi-Fi down, water park down. No one contacted us to let us know what was happening. Asked for a late checkout, due to one of our party not feeling well,they said we would have to pay extra. The-customer representative at front desk was very condescending and unfriendly. Obviously from all the reviews, they don’t try to improve on this. The hotel was only at 33% capacity so maybe people are realizing there are much better places to stay Recommend Wyndham boomer creek!

TripAdvisor users rated this property 1 out of 5

Turn around and go somewhere else.

Getaway550948 on Jan 14, 2023

We have been at the Westgate resort for less than a week and we have the same issue three times. The issue is that the hot water goes out while in the shower and other water utilities. Each time we made a complaint to the front desk. To no avail has the situation been resolved. I've talked to the manager the third time and he was very dismissive. I had to tell him how to do his job pretty much. They sent the maintenance personnel when I asked why not find out from the maintenance personnel what needs to be done to repair the problem so we don't have to continue to call you. Unfortunately they did not listen and sent them anyway. All in all we had to move to a different room that did not have all the necessary items like bowls, baking sheet and a broiler pan which we had to get from the previous room. All in all, this establishment needs to be closed down and brought back with the proper personnel (management) that has been in the hotel and hospitality business for a minimum of ten years. Also someone that is in the engineering area of heating and cooling and plumbing needs to be dispatched and investigate what the issue is with hot water going out within five minutes of taking a shower or washing dishes. Once those improvements has been made then maybe you'll have more people back to this establishment.

TripAdvisor users rated this property 3 out of 5

Make sure you get a non-smoking room if you don't smoke.

Jennifer C on Jan 12, 2023

The place looked clean and sanitized and except for the initial smell of second hand smoke we had a wonderful time. But when we got home my wife complained about the smell of smoke on our clothes and in our car. Neither of us smoke and we usually stay in a non-smoking room. Everything had to be washed and the car had to be sanitized as well.

TripAdvisor users rated this property 4 out of 5

Lovely clean rooms and resort

katrina m on Jan 05, 2023

Booked room thinking it had a kitchen to cook food, but only had microwave. But other than that was a lovely room looked exactly like the pictures. Pools are free but you had to pay $20 pp to use the small waterpark. Which is not stated in the advert, staff are very friendly and helpful, the Christmas decorations both in and out were amazing. And the best ones on the strip. Very close to all theme parks and supermarket and outlet stores.

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