TripAdvisor Traveler Rating

I had a terrible experience with Westgate Resorts and feel completely misled by their timeshare presentation and sales process. What was presented during the sales pitch was not what we ended up signing. The representatives made promises about flexibility, benefits, and costs that simply did not match the reality once the paperwork was finalized. During the presentation I was very clear with them that I am a single mother of three and that I do not have extra money to spend. I explained that my finances are tight and that I needed to be careful about anything I agreed to. Instead of respecting that, the sales team continued pushing and reassuring me that the timeshare would be affordable and a great decision for my family. The presentation was extremely high-pressure, and we were rushed through signing documents without being given the time to properly review or fully understand what we were agreeing to. After everything was finalized, it became clear that important details and costs were not properly disclosed. The reality of what I signed is completely different from what was verbally promised to me. Now I’m left dealing with financial obligations that I would have never agreed to if everything had been explained honestly from the beginning. As a single parent trying to take care of my kids, this situation has caused a lot of unnecessary stress and frustration. I strongly encourage anyone considering a timeshare with Westgate Resorts to be extremely cautious. Do not rely on what the sales representatives tell you verbally, and make sure you read every single document before signing anything. My experience left me feeling deceived and taken advantage of.

For the most part the stay was great. Room was nice overlooking a lake. At 9pm you could see Disney's fireworks. They have putt putt, fishing, and many more amenities. A lot of heated pools. We booked here because they have a water park. Only negative was when I booked it said nothing about the water park being closed.

We are owners here. We paid a lot of money to buy a 4-bedroom accommodation for 1 week every year, consisting of both grand bedroom units and traditional bedroom units. We do not need more than 1 bedroom, but ownership allows us to break this up into a 1-bedroom unit for 4 weeks, and the weeks do not have to be consecutive. When we first bought, we were allowed to deposit weeks from one calendar year into the next year, and we had been doing so. Although we can still do this, the rules have changed and there is a fee to use a week from one year in a different year. This per week fee is in addition to the maintenance fee and taxes that we have to pay every year. To avoid the extra fee in the future (assuming that the fee structure does not change again), we booked 5 weeks for this year of 2026, consisting of 4 weeks from 2025 and 1 week from 2026, and we will use our other 3 weeks of 2026 later this year. Making our stay worse, even though our ownership is in Building 60 which runs parallel to the lake, at check-in we were told that we could have only 1 week in that building because renovations would be starting. However, we observed MANY vehicles parked by Building 60 ALL 5 weeks while we were there. On a positive note, after staying in the "grand bedroom" unit the first 3 weeks, we were allowed to stay in it the remaining 2 weeks instead of moving into the smaller "traditional bedroom" unit. Regarding our stay, the grounds and landscaping are still well maintained and the equpment in the fitness center is still very good, except the bike I use for a cardio workout still does not register my heartrate. Basic maintenance indoors has not improved: a loose faucet handle, burned out light bulbs, the stacked dryer does a very poor job of drying (taking hours), a drape and rod not opening or closing smoothly. Staff was prompt about providing fresh bedding, towels and supplies as needed. Unlike the TV in the bedroom, the TV in the living area has an altered audio quality that is annoying, possibly due to being tightly encased in a wooden cabinet. There still is no accommdation for environmentally-conscious guests to participate in recycling. Fruit smoothies were available for purchase at the fitness center, but this was disappointingly recently moved to Sid's Bistro which closes mid-afternoon and the offerings were changed from fruit smoothies to only vanilla, chocolate, and strawberry smoothies. Although indoor smoking is not allowed anywhere, smokers should be placed in separate buildings so we non-smokers can enjoy our balcony/terrace without breathing smoke from tobacco or pot.

Their service is beyond horrible in so many ways. 1) After booking I kept getting daily messages and emails asking to confirm our reservation AFTER I already confirmed it. I emailed them about it and never received any response. 2) When we arrived there was a HUGE line at check-in, the kind I have never seen anywhere and I travel a lot (25-30 people ahead of us). 3) I placed the “Do not disturb” sign on the door, yet the first morning a cleaning lady walked into the room without even bothering to knock and scared us. Three days later another cleaning lady kept knocking repeatedly on the door despite the sign and only stopped after I called the front desk to complain. 4) Our last night there we got back at 1am very tired and discovered that our keys were not working. They promised to send a security person to unlock the door, which took over 30 mins and repeated calls to the front desk. If you want a peaceful vacation avoid this resort at all costs!!!

My family and I went to this hotel last week. We stayed at the lakes. At first arrival we were pretty happy. It’s close to Disney and universal. About 15 mins away from both. There are also shuttles going to universal NOT Disney. The shuttles also take 3 other hotels, so a 15 minute trip to and from universal turned into a 45 min trip each way. Definitely uber my advice to you if u don’t wanna sit on a bus for 45 mins…. Every thing in the hotel is extra theater money … water park extra … the mini golf extra …. the bowling extra… the paddle boats extra…. everything is NOT INCLUDED. The women at the front desk asked us to do a timeshare presentation and we would get 125 towards the amenities we had time to kill so thought why not Lear about timeshares we absolutely knew nothing… They were so AGGRESSIVE! It was insane and made me and my family VERY UNCOMFORTABLE!!! At the end we thanked them for their presentation and went to leave, she told me we have 15 minutes to decide to buy the timeshare and when we declined we were called selfish for doing the presentation if we weren’t buying something and told we wasted everyone’s time. I apologized and went to leave and we were told we had to be signed out to receive the gift card for the amenities. She told me she REFUSED TO SIGN ME OUT OF WE DONT BUY A TIMESHARE!!!! I would never take 15 minutes to pay 35,000 for an every other year timeshare. The sales women also was insistent I liked flying…. Apparently I just need some Xanax….. NOT PROFESSIONAL!!! There are not shuttles to places in the resort so you have to walk everywhere. My littles weren’t happy about this. Specially after a pool day and they had to walk back to the room in there bathing suits. I tried to call for shuttles to the front desk I was told they would send the shuttles and they never came. Unfortunately not many places to eat in the resort. The food at the one sit down restaurant was decent priced we went there for dinner a few times. The pizza place wasn’t to good hard pizza that tasted like it was sitting for days. All in all I’m not to sure how this hotel has 4 stars… The hot water wasn’t working as well… mostly cold showers… the drain in the bathroom didn’t drain so we had to wash hands and brush teeth in the kitchenette… The room has a nice tub in the room if u take a bath at night and don’t let the water run to long it will be hot…