TripAdvisor Traveler Rating

Could not access room for the entire time we were there key cars were given, but didn’t work, had to wait until about 2:30 in the morning to actually have someone come to open the door for us, change the keys once again still did not work, manager was right there front of us, but was too busy trying to sell property instead of helping us, requested a refund which I normally never do and was denied completely, even though we technically had a pretty much sleep outside instead of the room

This west gate resort has potential. The biggest downfall was the lack of wifi in the room. Complained a few times and I still had to call a 1800 number with no resolution. The waterpark is small, a wave pool, two big water slides, a lazy river with not enough tubes and a section for the littles ones. It’s expensive and not worth the price. The game room was nice. The market place has a little of everything. The studio room was nice and spacious. It comes with a kitchenette, coffee maker, microwaves and supplies such as utensils, cups, plates, dish soap, paper towels etc. The hotel promotes being a loyalty member and having discounts on food and drinks but it never worked. Drinks at the pool averages $14. The location is great. 15-20 mins away from Disney. 10 mins away from Universals, Walmart is 5 mins away

Don’t Ever come here the worst ever nightmare especially if you do or attempt to do a Timeshare here run as fast as you can don’t buy

I had a terrible experience with Westgate Resorts and feel completely misled by their timeshare presentation and sales process. What was presented during the sales pitch was not what we ended up signing. The representatives made promises about flexibility, benefits, and costs that simply did not match the reality once the paperwork was finalized. During the presentation I was very clear with them that I am a single mother of three and that I do not have extra money to spend. I explained that my finances are tight and that I needed to be careful about anything I agreed to. Instead of respecting that, the sales team continued pushing and reassuring me that the timeshare would be affordable and a great decision for my family. The presentation was extremely high-pressure, and we were rushed through signing documents without being given the time to properly review or fully understand what we were agreeing to. After everything was finalized, it became clear that important details and costs were not properly disclosed. The reality of what I signed is completely different from what was verbally promised to me. Now I’m left dealing with financial obligations that I would have never agreed to if everything had been explained honestly from the beginning. As a single parent trying to take care of my kids, this situation has caused a lot of unnecessary stress and frustration. I strongly encourage anyone considering a timeshare with Westgate Resorts to be extremely cautious. Do not rely on what the sales representatives tell you verbally, and make sure you read every single document before signing anything. My experience left me feeling deceived and taken advantage of.

For the most part the stay was great. Room was nice overlooking a lake. At 9pm you could see Disney's fireworks. They have putt putt, fishing, and many more amenities. A lot of heated pools. We booked here because they have a water park. Only negative was when I booked it said nothing about the water park being closed.