This resort was very disappointing. I expected very nice accommodations and cleanliness but I was wrong. No made service the entire stay of 5 days. When we complained there was only a small bathroom garbage can and not one in the kitchen, they brought us a roll of bags. Outside doors never locked for the building, so not secure. No parking for people who may come in late. Had to park outside the secured parking. Room was small for a 1 bedroom especially the bathroom. Rooms are also very dark. We had a VIP package and we had a way nicer room at the Wingate we stayed at before and after are stay at Westgate. Not worth the money.
Not worth It terrible service to owners
Feb 19, 2024
I would really tell anyone even thinking about becoming an owner here to seriously do the research. I wouldn't even go to a presentation without looking into their timeshares first. We have been trying to cancel our timeshare with Westgate now for going on several years and they just refuse to let us out. We've offered to just give it to them just to get out of the fees and they couldn't care less. It's ruined our finances. They let us believe that becoming timeshare owners here was going to somehow save money on vacations and that it was a great investment and they are worth so much to sell or rent. None of that is true. It is so hard to sell them or even give them away to anyone. And there are so many better options out there to take vacations and actually go where you want when you want. There is no benefit that I've seen to being an owner here. The fees only go up and up. We can't afford the timeshare, especially after what we went through with COVID, and they don't care and still won't let us give it back. We aren't even asking for any money back at this point. The customer service is not good and owners do not get treated very well from what I've seen, probably because you are locked in with no way out as an owner. My recommendation would be just don't even consider it.
Westgate nascar package scam
(Sauquoit, New York)
Feb 18, 2024
We signed up at a nascar race for the Daytona 500 race experience , included VIP experience ,2 tickets & transportation to the race 6 days, 5 nights with a 90 minute presentation for timeshare . Where it is located is heavy traffic , & I 4 , so basically stuck once you get there you cannot cross due to fences & jersey barriers . The parking is very tight & have to walk to where you're staying. They have 1 restaurant , 1 pizza deli place , food high priced & mediocre at best . The water park is not included unless you are an owner it's 20 dollars per person then have to rent tubes also & water park closes at 5pm! The pools were not all open. No bars were open at the pools . The draft king bar was but closed at 10 pm & charges 20.00 for a picture of draft beer. The lock on our door for room was broken, sliding door to patio was back breaking to open & close. At check in very long lines looks like an airport , some guests took 2 + hours to check in. You're told one thing & other guests another . The transportation to Daytona race was for Sunday only , due to rain race cancelled so you're on your own , & it's 1-2 hours away .We were told at check in they would transport Monday in event of rain , the next day they said no ! And stated by one manager " we can't control the weather". Many people basically stuck there !! The time share presentation was over 2 hours long & pressuring ! Shuttle buses were supposed to be available to track for Friday & Saturday races for 30.00 per person , not available ! Shuttle is only on property . Numerous guests we spoke to flew in from all over the country & some drove over 12 hours to see the Super Bowl of nascar & experience a great 3 days of racing as these packages were promoted at every nascar track & sturgis motorcycle event
Also the majority of guests were obligated to stay until Tuesday for the presentation. Majority of guests very upset !! Felt frustrated & lied to. We were put in rental units which were old & deteriorating . Ceiling fan didn't work . Would not recommend ! Out of our 5 night stay we stayed 1 night ! Very disappointing .
WORST 4 STAR RESORT WE HAVE EVER STAYED AT
Feb 16, 2024
Guest experience team is not trained in hospitality…the resolution to a noisy room is to have guests wait all morning to have it looked at than when noise is “somewhat fixed” they say will have someone come back out and look at it again once you checkout. I’ve been dealing with this for over 3 hours. I was refused a simple suggestion made on my part to be given a key to the empty adjoining room or ANY room that was quiet so I can sleep.
Spoke with 3 different individuals. Requested a supervisor multiple times or a manager. Apparently there is not one here.
I have been told that a quiet room is not available as the resort would consider it an “upgrade”. I was not given an estimate on times that someone would fix the original noise and they do not coordinate/communicate with maintenance team. Extremely disappointed in the communication with guest experience team.
No respect for disabled military veterans
(Waretown, New Jersey)
Feb 11, 2024
I did a timeshare exchange, which was relinquishing a Hilton head week to book into Westlake vacation villas. Upon my arrival, I was advised that that reservation could not be fulfilled, and I would have to be placed in another facility after being placed in that facility the first room I had was on the first floor, and as far down the hallway as you could get, I went back and spoke with concierge. They kept me in the same building, but moved me up a couple of floors which was acceptable parking is the problem. This facility only has five handicap spots to service a six story facility tonight we came back from dinner and I had a parktwo parking lots over because even regular parking was not available I’m a disabled veteran. This is not how we should be treated. I can assure you I will never stay here again.