Westgate Lakes Resort & Spa reviews
7064 TripAdvisor reviews
Decent budget resort, but dated. Timeshare sales tactics are ridiculous
saramgiannini (Framingham, Massachusetts) on Nov 03, 2024
The resort itself is a solid C+……if you are on a budget, with a large family group, it’s a good deal. But the units are really dated (1990s), and some of the pools were really dirty. Still a good value for Orlando though. Do yourself a favor, and just say NO to the timeshare presentation/tour. What a nightmare! First, when you are checking in, they will tell you many lies in order to get you to agree to attend. They told me it started at 8AM and I could come any time I wanted (nope - it started at 9AM); they told me it was a fabulous buffet breakfast included (nope - it was the most disgusting breakfast I’ve ever been offered! Uncooked powdered eggs, shriveled sausage, plastic packaged muffins. Then they expect you to eat it in front of the sales person like it’s good!); they told me I would get $100 CASH (nope - it’s actually a WestGate Mastercard gift card); they told me I would get free water park tickets (nope didn’t get that at all); they told me it was a group tour (nope - it’s a 1-on-1 experience with a sales person); they told me it would be 60 mins max (nope - it was two hours! And I asked to leave multiple times, but they wouldn’t let me, they kept switching out various sales people to keep pressuring me). STAY FAR AWAY FROM THESE HOODLUMS
DISAPPOINTED and DISGUSTED
Destany M on Oct 06, 2024
If I could give it 0 stars I would , I stayed in room 1545 . when you first arrive the inside is nice, but who cares about any of that when you find roaches all over the kitchen . DISGUSTING, I found 2 medium roaches in the drawer's, one big roach running across the counter top and 2 baby roaches in the cabinets, I do not recommend staying here if your not a fan of roaches , especially if your paying $2000 for a week .
Arletha at Starbucks is amazing!
marilyn19662014 (Fredericton, Canada) on Sep 28, 2024
Just returned from a 7 day girls week in Florida, at Westgate Lakes. We were in building 2600 with a lake view. Pool with hot tub right outside our room, was very convenient. Grounds are very clean & staff are very accommodating! Especially Arletha at the Starbucks counter. We had arrived after dark, and early next morning I made my way to Starbucks (after a few wrong turns - my sense of direction isn't as good as I think it is) to discover I had lost my cash somewhere along the way ( and the resort is cashless any way) Arletha bought me my espresso and when I returned later to pay, she wouldn't accept a tip or payment; she said to pay it forward! That is going above & beyond and set the tone for the entire stay! Arletha you are an angel!
Paolo from sales ruined our stay
Tourist42274838897 on Aug 27, 2024
Everyone was great, even the people from sales except Paola who was very rude - she was the last person from sales who we saw last. She got mad when my husband and I decided we are not buying anything. She also pointed out how it was only my husband who answered about the decision not to buy anything, I told her my husband already answered and he of course answered for both of us since we have already met with 2 sales people and ultimately decided not to buy anything. She got mad and made it look like we wasted her time. She was very rude and called me for checking on my phone when in fact my husband and I have waited longer than the time we were told so that we can close out and leave. I was checking on the phone as my family had been waiting for us to get done. While it could have been politely pointed out, she was very rude and made the whole experience bad. The facilities were okay and maybe a good place to stay if you are on a budget and coming in with a big group like us (10). But the units we stayed on were dated and needed remodeling. I heard some units are newer but it was never disclosed how units are assigned once you buy timeshare from them. There are many things to do at the resort though the pool we went to does not seem to have any filter going and the water was bad that we did not even stay longer than 10 minutes. The water park is not free (for non owners), I think it was decent for families with small kids since it is already onsite but would likely not come back. Overall I think the resort was good but could be better. And Paola from sales needs to attend another training.
Don't plan on using the kitchen.
DPB154 on Aug 25, 2024
Worst furnished kitchen I have ever seen. Ask for a broiler pan they bring a roasting pan. No cookie sheets, no pot holders, no tongs, no blender. No kitchen scissors. Instead of pot holders they bring 4 dish towels. Instead of a spatula so you can scrape a bowl they bring the utensil you flip eggs with. Paring knife couldn’t cut paper. No trivets or hot plates to put on a table. Townplace suites is better equipped. Third time here as an Interval Exchange..WILL NOT be back..room 6064C. If we shut the lights out over the bar in the kitchen, the bedroom ceiling fan turns off.