Hyatt Regency Scottsdale Resort and Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

4634 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5


Katie P on Jun 07, 2024

When we checked in our room was hot, 85 degrees. We assumed it was because the curtains were left open so we shut them and turned the AC down on the thermostat and went to the pool. When we came back out to grab our son’s pool float an hour later we noticed the temp only decreased by half a degree. We went to the front desk at 5pm to let them know our AC was not working and they told us they would send up an engineer. By 6pm, while waiting with our infant son in a miserably hot room for an engineer who was not coming, we decided we needed to switch rooms- not only our comfort but for the safety of our baby. We went to the front desk to request a different room and they said that they were fully booked and that all they can do is offer us a fan. I was shocked that this was the scripted protocol for this situation. We proceeded to our room with 2 fans. We all took cold showers hoping for some relief. It is now midnight as I type this laying in this hot room. Our son has woken up multiple times crying drenched in sweat. We did not come prepared to camp this trip. This is absolutely unacceptable and dangerous. We cannot continue 2 more nights like this. IT MUST BE RESOLVED ASAP.

TripAdvisor users rated this property 4 out of 5

Spa and pool

kiet2024 on Jun 04, 2024

I would recommend people book appointment for the spa early and spend lots of time by the pool or play pickleball.

TripAdvisor users rated this property 4 out of 5

Great Family Resort

adamcG8035VM (Omaha, Nebraska) on Jun 03, 2024

We had children ages 9, 11 and 14 and everyone had a great time. There is a significant level of construction, and before you book I would confirm what is in progress so your expectations are correct. The pool area is fantastic, but we could hear a lot a jackhammering during the day.

TripAdvisor users rated this property 5 out of 5

Great for families

petersenkimberly2 on Jun 01, 2024

Out kids loved the pool. We loved that the kid friendly environment didn’t sacrifice the quality of hotel.

TripAdvisor users rated this property 5 out of 5

Lovely resort.

Arvada D (Sebastopol, California) on Jun 01, 2024

The staff and resort were wonderful….in spite of the fact that they are going through a renovation. A couple of things that I found to be off-putting…the toilet is VERY low, and there is no grab bar. It is the height you would expect for a child. Also, if the shower door is opened towards the inside of the shower it could easily be cracked by the location of the shower valves. Really bad design on these two items.

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