TripAdvisor Traveler Rating

Construction was horrible. Not relaxing. Needed to be notified or accommodated for the construction.

Hotel under major renevation. There is no lobby, no sit down restuarants, no easy access to pools. Elevators work only sometimes. Plastic walls, backward lamps, and contruction debris everywhere. No real parking. Cars are easily damaged

Was told there is no 1st level rooms due to all being renovated. The bar is a made shift bar with folding tables and chairs. The check in process was great though. My room was far from the pools so it was difficult with little kids. The entrance is not where it usually is. To get there was a process: room on 2nd floor, take elevator to 4th floor, walk all the way down, go to 2nd floor, walk down to the pool. The Sxottschella event was basically a few signs, some balloons and a handful of events throughout the day such as sober, cotton candy but no DJ.

This hotel exceed our expectations. It was perfect for a family trip, but also had a beautiful area for adults only. The entire staff from front desk, housekeeping, food service were exceptional. If you choose this hotel, I promise it will not disappoint.

There was so many renovations going on that it was just too much. Stairs were closed and elevators were constantly down. They put us on the opposite side of the pool area. We had to go up one floor then walk to another side of the hotel and then go down the elevator to get to the pool area. It is not handicap friendly or just a friendly place to visit. The website makes it seem like its just minor updates, but there is no real lobby, except for a make shift desk area, narrow walkways with no lights to get to and from the elevator. Overall, I was just disappointed for our staycation. I understand doing renovations but the construction was everywhere just not designated areas. Check in was not helpful as they did not tell us anything about where we could go for the gym or the spa, which of course was not open. If you are going to spend money to stay at a nice hotel in Scottsdale the Fairmont Princess or Westin Kierland are close by and overall just a better hotel to stay and relax.