TripAdvisor Traveler Rating

Excellent and Outstanding and we would stay here again. From check-in to check-out (5 nights), the staff and accomodations were all excellent, freindly, and very helpful. During our stay (during week, not weekend), the pools were not very crowded and there were plenty of chairs to choose from. The pool-side staff and servers were very attentive and always provided great and fast service. Our "booking requests", were ALL met upon check-in and our room was in a very quiet, upstairs location. The resort is pretty large with a lot of rooms. All areas we observed were very clean and in good shape. Thanks to ALL Staff for your attentiveness and helpfulness.

I really liked the stay, but I did think that the price was very much over priced. Everything at the hotel was super expensive. But all the staff was great and the pool and hotel look were great!!! I would go back if it were a bit cheaper.

Had a great time with 100% satisfaction. The staff were amazingly friendly and accommodating. I will likely revisit this resort center again and highly recommend it to family, friends and others. Overall, we gad a great experience

For why you pay, it doesn’t live up to a 4 star rating. The property has gone downhill. We went for a family staycation. Upon entering the room, it had an awful smell of something we couldn’t quite place…mold, mildew or a chemical. We asked for housekeeping or a person to look at it twice on our check in day, a few hours apart, and no one ever came and it was never taken care of. The pool needs an overhaul as it is showing it’s age. The pool waitstaff is nice but extremely slow. This wasn’t the place I remembered. We won’t be returning.

The Hyatt Gainey was a welcomed spot for a conference. It is a very relaxing spot and great amenities. Gym was 24 hours and I loved the daily evening music! It can also be a great place to take a weekend trip/