Staff and F&B was great. Meeting rooms were nice but the temperature was either extremely cold or too warm. Housekeeping was consistent and room was clean. Hotel is currently under renovation so it's very quiet and most amenities are closed or limited.
Does not offer basic hotel amenities
(New York City, New York)
Sep 06, 2023
The renovations impacted the stay significantly — from closed shops to lack of in room dining. This was not worth $300+/night.
Also, Spa Avania was very disappointing — no spa tour, dirty pool water (floating used plastic, sunscreen, bugs) and massages that were shorter than the time paid.
Under Construction - All Pools closed
(Long Island, New York)
Aug 21, 2023
Nice hotel with staff that was very helpful (staff almost seemed to outnumber the guests as the hotel felt very empty). The reason it was empty (which I did not know at the time of booking) was that the hotel was under construction (and all pools were closed). I booked through a vendor and not through Hyatt directly, but should have been told before showing up.
The other reason for the low rating is that the restaurant offering was extremely limited given the paucity of guests as a result of the construction.
(Minot, North Dakota)
Aug 21, 2023
I have been going here for over 20 years as this place caught my eye as a young businessman. The property has been ridden pretty hard and is showing signs of that. The employees are always accommodating and very friendly. I think I paid 200/night and that was probably a high price by a bit just by how worn out the facility is. 10 years ago that would have been a steal. I’m booking the Phoenician next time until they get some remodels done
Don't book this hotel until after January 2024
Aug 14, 2023
I live in Scottsdale and got a room for a day use of fun at the pool, garden, and lake.
Upon arrival, all these are out of service due to construction. The front desk just apologize and said they will finish construction by January 2024. I didn't use the room that is paid and left. I don't understand why they charge resort fee if there no any resort's services available?