TripAdvisor Traveler Rating

Elite collection member since 2018. Excellent service. Staff are friendly and accommodating. They go the extra mile. Food excellent. Beach is beautiful. Pools good. Room was comfortable with a beautiful ocean view. Shout out to Xiamara, Lisandro, Genesis, Suzanna, Victor, Manual, and Roberto at Opal.

When we got there, they acted like they didn’t know who we were. It took them a long time to find our reservation. I had spoken to them the day before to confirm we were coming. We were taken to an office called the elite collection. They still did not know who we were. I showed them the confirmation. Then they said they would take us on a tour and get us something to eat. So they took us out to the beach where there was a restaurant and we ate and had drinks and I definitely got the feeling they were stalling because they couldn’t find our reservation. then they came back and got us and took us back to this elite collection office and then walked us around the property near the office. I was beyond irritated because I had been on the road now for 24 hours. We get back to the office and they said that they had a room for us, we paid the inclusive fees and they took us to our room. The man who took us to our room, said he was going to meet us at 10 in the morning for breakfast and show us a tour. I’m like why we just took a tour. The slider in the room was broken. We could hardly get it open and in the bathroom, light up mirror was hanging off the wall by the wiring. The fan did not work. We put our stuff away and putour bathing suits on and went out to the pool and went to get a towel and found out that we needed a card to get a towel. We went back to the elite collection office and said do we need cards to get a towel? They said oh yeah. They handed us some cards. Then they said you should have orange towels. They should be in your room. They called somebody and said OK. They’re taking orange towels to your room. We took our cards. We went back to the office and got blue towels and went out to the elite collection pool next to the beach. The hot tubs were not hot. Later on I checked all the hot tubs on the property and none of them were hot. Are they trying to save money? The next morning we met the young man for breakfast and then he took us to another office where they tried to sell us a timeshare. We kept telling them we did not want to buy a timeshare. We had a timeshare. We were there on our timeshare. I think maybe they thought since we already had a timeshare we would be dumb enough to sign up for another one. So that took up two hours of our time that we kept telling them no. We just wanted to go and relax, not run around with a timeshare sales presentation. And by the way, no orange towels. We go back to our room and our keys don’t work. Sixto from the elite collection came over and opened our room. We told him about the orange towels. He called somebody who brought them over. We showed him the door that did not work and the light up mirror hanging from the wall by its wiring.. He called somebody. Several hours later somebody came and fixed the mirror back onto the wall. The door never did get fixed. We always had to wrestle it to get it opened. The rest of the property was kind of tired, but things were kept clean. Housekeeping for our room was good. The food in the buffet was so so. A lot of fried things and dried up pieces of meat floating in some sauce. The Mexican restaurant was terrible. The steakhouse was OK. The Italian restaurant was good. In the bar called opus, Roberto was wonderful. We had massages in the spa and probably the best massages we ever had. We have to agree that the service there was actually really good. Everybody was very very nice and very very attentive. Brandy in the buffet was a very nice young lady and very attentive. The best thing about the whole place was Sixto from the elite collection. Every time we saw him, he would come over and hug us and ask how we w ere doing if there’s anything he could do for us. He is definitely the guy who gets things done. Missael was also very nice. We talked to people there who go there every year and we don’t get it. The food is terrible and you can’t even relax in a hot tub. The rooms are only so so. We upgraded to an adult only area that was pretty quiet, except the gardeners liked to gather under our window at 7 AM every morning. The area over by the lobby and the restaurants very very noisy so if you’re going there for quiet, forget it. I could see going there with your family because there’s lots of things for the kids to do and all the food is paid for.

I've just returned from my 10th visit to Emotions. Obviously, I really enjoy this resort. I cannot say anything bad about this place, rooms are great ,beach wonderful, restaurants super and bars have it all. I'm not crazy about some of the entertainment but that's just me.Everybody from the top down are friendly and helpful. All that being said I did have a problem with my room at check-in which was rectified and everything was good after that. I would urge former or potential guests to Emotions, or any other resort, to report a problem if you have one and not wait until you are back home to complain on Trip Advisor or social media. The powers that be want to know if things are not right. They do not want you to have a bad experience. I believe that was the case with the people who had the room before me. They cannot fix something if they don't know it is broken. Rosa, thanks again for your help and I've just booked a return visit for 2 weeks starting March 13. See you then. David Wood

We are a group of returning guests. Justino is the best and he'll go above and beyond to make guests have a great experience!

Just returned from a 4-night stay w/23 of my friends. We had an incredible time! First 2-nights at Emotions by Hodelpa Puerto Plata. Staff was attentive, food was delicious, rooms clean, beach breathtaking, Adults Only pool a blast & the bartender was wonderful! Milwaukee bar, the casino and nightly entertainment was perfect.