TripAdvisor Traveler Rating

The staff were exceptionally kind, welcoming, and helpful throughout our visit. The service was outstanding, especially for tourists, as everyone was attentive and eager to assist. The restaurant servers were professional, courteous, and accommodating, ensuring a pleasant dining experience. I highly recommend this establishment for its excellent customer service and hospitality. I give thanks to the servers on Oregano Restaurant, the food was delicious. Juan, Vielka and the other servers, all of them were exceptional. And at the Italian restaurant we also had a pleasant time and food was delicious. Thank you Elisa, Justino, Victor, and Maribel and all the other staff that worked behind the scene. I would also like to thank the security personal and the cleaning team that also made sure the rooms were clean every day.

Very clean and super fun hotel, kid friendly. The beach was beautiful and clean! Andy was a great entertainer.

Thanks to God for that animation boss for that Michael Jackson show, was amazing!!!

Back to DR after several years as our lovely Cuba was no longer available. In general, the resort is OK. We did upgrade to an adult section which was probably a really good move because the 2nd room we moved to was lovely. However, here I go .. I've never seen a resort that would be pushing on upgrades and things that were not part of the all inclusive. There was a constant bombardment from sales people who would be very aggressive. The minute you leave the reastaurant, there they are selling time shares. The beach was swarmed with them as well; just a different product - Braids, trinkets, massages ... There is no proper bar, drinks in paper cups are simply not acceptable. Drink quality substandard. There is no place that one could sit and relax with friends. No enternainment or very substandard. Sorry, but it's a NO for me.

Honestly, this has been the worst resort I have ever visited. In my room, the Wi-Fi never worked using the QR code. I had to wait until the next day for a staff member to manually enter the Wi-Fi password on my phone. The bathroom walls show many repairs. The glass doors to the toilet and shower are dangerous because they can crush your fingers. The closet door makes noise when opened and drags on the floor. The rooms look more like an ordinary city hotel than a resort. The most annoying thing is the woodpeckers making loud noise very early outside the room, and the crows that enter the restaurant. Overall, I did not enjoy the experience.”