TripAdvisor Traveler Rating

I stayed for a business trip and had a really good experience. The staff was friendly, the room was clean and comfortable, and the environment was calm and relaxing after work. The service was good overall, and I would stay there again.

Wonderful hotel! Staff were amazing. We loved Edward and the animation team most. They made our stay super fun and memorable.

After researching family-oriented resorts in Puerto Plata, I decided to book a stay at Emotions by Hodelpa because of its good reviews and 4-star rating. I drove over an hour with my family looking forward to a relaxing experience. The hotel itself was very clean, and I enjoyed the food during my stay. The resort grounds were well maintained, and some staff members were very friendly and welcoming. Unfortunately, my experience started poorly during check-in, as I did not feel welcomed or treated with good customer service. Shortly after, a staff member approached me and invited me to meet him the next morning for a “special” welcome perk. The next day, I met with him and learned he worked for the Vacation Club program. He explained that I would receive some perks and a later checkout for attending a presentation. He was very polite and professional throughout the process. However, when I met his supervisor, the experience became uncomfortable. She came across as arrogant and judgmental from the beginning. She mentioned overhearing a conversation about my job and income and questioned whether I truly qualified for the program. Later, another salesperson giving me a tour told me the supervisor wanted to know if I even understood the prices of the vacation packages before they explained them to me. In the end, I chose not to purchase anything — not because I couldn’t afford it, but because I felt judged and minimized by the supervisor’s attitude. It was disappointing, especially since this was my first time visiting the resort and I was expecting a welcoming, family-friendly experience. I already mentioned this situation in the guest satisfaction survey, but I honestly do not know whether the hotel will take any action regarding this type of behavior. I hope no one else has to go through an experience like this. If you are approached about the Vacation Club presentation and are not interested, a simple “no thank you” can save you a lot of time and discomfort.

I loved my experience at this hotel. Enjoy all the activities, the people is friendly. The bar team was great, very nice and makes me have a wonderful time in the hotel. My room was clean and beautiful.

I loved the dancing group, specially Elvis P. Was so kind with us, the service and rooms are so good.