TripAdvisor Traveler Rating

Daniel Ferreras from Lolita Mexican Restaurant was absolutely wonderful. He was friendly, caring, and incredibly attentive, providing excellent customer service throughout our entire dinner. He even surprised us with a delicious sangria after noticing how much we enjoyed the wine such a thoughtful touch! The supervisor was also very attentive and made sure we knew we could ask for more tortillas whenever we wanted. The entire team was welcoming and made us feel very well taken care of. And the food was amazing. Everything tasted authentic and full of flavour honestly, nothing to envy from Mexican cuisine in Mexico. They offer a great variety of traditional Mexican dishes, and every bite was delicious. The whole team at the Mexican restaurant at Emotions deserves recognition. If you're staying here, make sure to book the Mexican a la carte restaurant you won't regret it. By the way there is no sargassum at the beach.

Great experience! We really appreciated the friendly service. A special thank you to Justino and Daniel Ferrera, they made it extra special. As we say here, the service was sur la coche.

Everything was great to be honest. To make it simple: Beach: 10/10 - clean, wavy, warm and beautiful (lots of long chairs) Service: 10/10 - everyone is nice and welcoming Rooms: 9/10 - A/C unit was not the cleanest, but the room was spotless Entertainment: 9/10 - always something to do, but make sure to ask for the plan of the week and available activities so you don’t miss out Food: - Buffet: 7,5/10 - some days lacked diversity and quality. Overall good, but desserts need improvement - Restaurants: 8/10 - depending on your meal selection, it can be anything from okay to exquisite Special thanks to Justino, the best and realest waiter ever. From: Pizza Man ??

Disappointing Experience Despite a Beautiful Beach The beach is definitely the best part of this resort. It is beautiful and was the highlight of our stay. Unfortunately, the overall experience was disappointing. The front desk staff were very rude and not welcoming, which made dealing with the hotel frustrating. There were also almost no beach activities, so we had to go to the neighboring resort every day just to play basketball. The food was okay—not bad, but nothing particularly impressive. The rooms were decent and comfortable enough.

Always great, this is super Hotel. 5 start. Magnificent.