TripAdvisor Traveler Rating

I would like to start by saying, I have stayed at multiple all inclusive resorts in multiple different countries and this one was my least favourite . I don’t usually complain and this is my first negative review ever written. 1. The staff selling the elite club membership were harassing us non stop to talk to them about buying time shares . After multiple no’s Frank sent his manager over to harass us too. When we had to be assertive with our no instead of our typical Canadian nice nature they persisted the next day and every day until the last day of our vacation. These guys were ?? worse than the vendors on the beach. The vendors actually take no for an answer and are quite nice if you chat with them. ( specifically the guy who calls himself #1 is not pushy at all and very lovely). 2. For an all inclusive we had to pay for some many things to have a good experience. There were zero à la cartes available for days when we arrived and to avoid eating the buffet that was just okay every evening we had to pay for wine at the wine bar or book a paid reservation restaurant. ( that’s not my idea of all inclusive!) 3. Beach was dirty with garbage and a risk for cutting your feet. There were however some incredible honourable mentions: Chemi in the wine bar always went above and beyond, Jemison at the beach bar made awesome drinks with a smile, Juan from housekeeping was great and always so positive, and poor Yvonne who had to hear so many complaints from all of the guests at the front desk but always did whatever she could to make things better. Overall I would not go again for the price we paid. If it was half off maybe but not worth full price March break prices!

I have been going to this resort for quite a few years and feel that the restaurant and cleaning staff are amazing. The hotel has been remodeled and the food is great! Now when it comes to their member club, beware!!! Is simply a scam… They’re charging members a higher price than one can find online. At this point, my membership is useless.

I recently stayed at this hotel and overall I’d rate it a 2/5. Pros The hotel is very clean. Staff are constantly picking up garbage and maintaining the green spaces which really stands out. They even spray the walkways early in the morning so there aren’t many ants around. Cleanliness here is honestly one of the best I’ve seen. The beach is also beautiful and definitely one of the highlights of the stay. However, there are quite a few downsides. Cons A big issue is the constant pressure from salespeople pushing “elite” upgrades. It feels excessive. Made you want to avoid the main pool and beach so you dint have to deal woth them. I personally upgraded my room and it was a complete waste of money it didn’t add any real value or anything extra to my trip. For an “all-inclusive” resort there are a lot of extra charges. Only 3 out of the 6 restaurants are included as à la carte. The others cost extra and even within those restaurants many menu items are what you get at least once in your buffet. It’s not like other resorts where all restaurants are included and only premium items cost extra... here, it feels like almost everything is an upcharge. The food is mediocre overall. It’s not terrible and there’s always something you can eat but it’s nothing special. In my opinion the buffet was actually better than the à la carte restaurants. The pools are very crowded and you need to be careful with your towels. If you lose one you’re charged but we were never given towel cards to begin with which was frustrating when our towels were taken. Also people will take towels off chairs even if you’re using them which isn’t the hotel’s fault but still adds to the blah experience. Booking a tee time for golf is nearly impossible. It doesn’t seem like the hotel promotes it or puts much effort into helping guests access it. There is a small mall nearby which is nice for picking up souvenirs. The hotel itself feels older and refurbished, and honestly it seems like it may need another update soon. That said the staff are clearly doing their best with what they have. If you are gojng to take anything out of this review it is this!  ****If you’re booking excursions... be cautious. The one I chose was heavily embellished compared to what was actually delivered. I’d recommend talking to other guests who have already gone on them before booking.**** Overall breakdown: 1 point for cleanliness 1 point for the beach 1 point because the food is not terrible and gives everyone a option to eat. But between the extra costs(being my biggest pet peeve of this place), lack of value in upgrades, communication barriers-very basic English and the overall experience....it feels overpriced for what you get.

Overview Prices Reviews About Location Photos Google review summary 4.5 (6,094) Reviews All animation1,111 droopy96 oregano83 tour75 +6 Sort by Most relevant Newest Highest Lowest Valerie Nikkel 8 reviews·5 photos I can't say enough positive things about this resort! We traveled on a family vacation which included 8 people. This resort has a boutique feel as much of the activities are centered around a beautiful courtyard. Our grandchildren loved the …More Jodeline Sylvema an hour ago New Business | Solo I love being here because the service is exceptional. Trip type: …More Translated by Google·See original (Spanish) JoJo Dieudonne an hour ago New Holiday | Couple This hotel is amazing Trip type: …More Translated by Google·See original (Spanish) Diserie Haacke Local Guide·29 reviews·66 photos 8 hours ago New Holiday | Family We recently stayed at Emotions by Hodelpa in Puerto Plata and had a great overall experience. The resort is clean and well maintained, with plenty of activities to keep everyone entertained throughout the day. …More Photo 1 in review by Diserie Haacke Photo 2 in review by Diserie Haacke Photo 3 in review by Diserie Haacke Photo 4 in review by Diserie Haacke+5 Hodelpa Emotions Puerto Plata (owner) 4 hours ago Dear Ms. Haacke, Thank you for taking the time to share your experience with us. We are delighted to hear that you had a great overall stay and that you appreciated the cleanliness of the resort, the variety of food options, and the engaging activities led by our energetic staff, especially Andy and Carlos. It is wonderful to know that your daughter's birthday celebration was made special by our team. We also appreciate your feedback regarding service consistency and bike maintenance, as we are always looking for ways to enhance our guests' experiences. We hope to welcome you back soon for another memorable stay. Sophie Bonin 1 review·4 photos 8 hours ago New Holiday | Couple Superb place! One of the most beautiful beaches, the staff are attentive, the food is excellent, and the location is very accessible! We're going back in December because we loved it so much. Ramona at the buffet reception and Maria, our …More Translated by Google·See original (French) Photo 1 in review by Sophie Bonin Photo 2 in review by Sophie Bonin Photo 3 in review by Sophie Bonin Photo 4 in review by Sophie Bonin Hodelpa Emotions Puerto Plata (owner) 4 hours ago Dear Sophie Bonin, Thank you so much for taking the time to share your experience. We are delighted to hear that you found our establishment superb and that you appreciated the beauty of our beach, as well as the attentiveness of our staff. It is also gratifying to know that you found our cuisine excellent and that the accessibility of our location contributed to your satisfaction. We look forward to welcoming you back in December and will be sure to pass on your compliments to Ramona and Maria. Your feedback is invaluable to us, and we are committed to continuing to provide excellent service. We hope to see you again soon. Translated by Google·See original (French) Katie Girard 8 hours ago New Holiday | Family Andy from animations team was great! Fun activities for everyone . Great experience. Juan was also a great help during our stay! …More olga zeidel 1 review a day ago New The Water Aerobics from Andy was purely amazing!!! Lots of fun and great entertainment …More Hodelpa Emotions Puerto Plata (owner) 4 hours ago Dear Ms. Zeidel, thank you very much for your wonderful feedback regarding the water aerobics led by Andy. We are delighted to hear that you found it amazing and that it provided you with fun and great entertainment. Our team strives to create memorable experiences for our guests, and it is gratifying to know that we succeeded during your stay. We look forward to welcoming you back in the future for more enjoyable activities and experiences. Your satisfaction is our priority. Trevor Grieb 4 reviews·1 photo a day ago New Great aerobic experience!Andy was awesome Rooms: …More Hodelpa Emotions Puerto Plata (owner) 4 hours ago Dear Mr. Grieb, Thank you very much for your wonderful feedback. We are delighted to hear that you had a great aerobic experience and that Andy made a positive impact during your stay. Our team strives to provide exceptional service and memorable experiences for all our guests. Your kind words will certainly motivate us to continue our efforts. We hope to welcome you back soon for another enjoyable visit. Thank you once again for choosing us. Olivia Zanon a day ago New Family Andy from the animation team was great. We went on the bike zip line and it was lots of fun. It was a great time. …More Hodelpa Emotions Puerto Plata (owner) 4 hours ago Dear Ms. Zanon, thank you very much for taking the time to share your wonderful experience. We are delighted to hear that you enjoyed the bike zip line and had a great time with Andy from our animation team. Your positive feedback is invaluable to us and motivates our team to continue providing exceptional service. We look forward to welcoming you back for another memorable stay in the future. Thank you once again for your kind words. William Ste-Marie a day ago New Holiday | Family Loved the food, the activities and staff is very friendly. Trip type: …More Hodelpa Emotions Puerto Plata (owner) 4 hours ago Dear Mr. Ste-Marie, thank you very much for taking the time to share your wonderful experience. We are delighted to hear that you loved the food, enjoyed the activities, and found our staff to be very friendly. Your positive feedback is greatly appreciated and serves as a motivation for our team to continue providing exceptional service. We hope to welcome you back in the near future for another memorable stay. Thank you once again for your kind words. Édouard Ste-Marie 2 reviews a day ago New Holiday | Family Trip type: Travel group: …More Hodelpa Emotions Puerto Plata (owner) 4 hours ago Dear Mr. Édouard Ste-Marie, We sincerely thank you for taking the time to share your experience with us. We are delighted to hear that your stay was satisfactory and that you enjoyed our facilities and services. Your feedback is very valuable to us and motivates us to continue providing quality service. We hope to have the pleasure of welcoming you back in the future so that you can continue to enjoy everything we offer. Please do not hesitate to contact us with any requests you may have for your next visit. Translated by Google·See original (Spanish) Kylee David a day ago New Holiday | Family Andy made it a comfortable experience with the pool exercises! it was a very entertaining experience with Andy! i would definitely recommend the activities he has to offer! …More Hodelpa Emotions Puerto Plata (owner) 23 hours ago Dear Ms. David, thank you very much for your kind words regarding your recent experience. We are delighted to hear that Andy contributed to making your stay enjoyable with his engaging pool exercises. It is wonderful to know that you found the activities entertaining and that you would recommend them to others. Your feedback is invaluable to us, and we will certainly share your compliments with Andy and the team. We look forward to welcoming you back for another memorable experience in the future. Best Regards, Rosa Vasquez. Guest services manager tara david a day ago New Holiday | Family Andy hosted darts today! Was a great time and great energy! Would definitely recommend the event’s activities here! …More Hodelpa Emotions Puerto Plata (owner) 23 hours ago Dear Ms. David, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed the darts event hosted by Andy and that it contributed to a great atmosphere during your stay. Your recommendation of our activities means a lot to us, as we strive to provide memorable experiences for all our guests. We look forward to welcoming you back for more enjoyable events in the future. Thank you once again for sharing your experience. Best Regards, Rosa Vasquez. Guest services manager. Estefany Rodriguez a day ago New Holiday | Family Excellent experience, the hotel was very clean, the staff friendly, and the facilities comfortable. I would definitely return. …More Translated by Google·See original (Spanish) Hodelpa Emotions Puerto Plata (owner) 23 hours ago Dear Estefany Rodriguez, we sincerely thank you for sharing your excellent experience with us. We are delighted to hear that you found our facilities comfortable and that our staff was friendly during your stay. Cleanliness is one of our top priorities, and it is gratifying to know that we met your expectations in this regard. Your intention to return is the greatest recognition we could receive, and we would be thrilled to welcome you back in the future. Please do not hesitate to contact us with any special requests for your next visit. Sincerely, the Emotions By Hodelpa Puerto Plata Team. Translated by Google·See original (Spanish) Manuela Santos a day ago New Holiday | Family The hotel service was excellent, I loved everything, the entertainment was top-notch, everything was great …More Translated by Google·See original (Spanish) Hodelpa Emotions Puerto Plata (owner) 23 hours ago Dear Manuela Santos, we sincerely thank you for sharing your very positive experience. We are delighted to hear that you enjoyed the service and entertainment, as well as all aspects of your stay. Our team strives to provide exceptional service, and it is gratifying to receive feedback like yours. We hope to have the pleasure of welcoming you back in the future so you can continue to enjoy unforgettable moments with us. Your satisfaction is our greatest reward. Translated by Google·See original (Spanish) Caroline Bernier 4 reviews a day ago New Holiday | Family The hotel is beautiful. The entertainment with Andy is fun. Trip type: …More Translated by Google·See original (French) Hodelpa Emotions Puerto Plata (owner) 23 hours ago Dear Caroline Bernier, thank you so much for taking the time to share your experience. We are delighted to hear that you found our hotel beautiful and that the entertainment with Andy was enjoyable. Your satisfaction is our priority, and your positive feedback encourages us to continue providing excellent service. We hope to have the pleasure of welcoming you back on your next visit. Sincerely. Translated by Google·See original (French) julie bernier a day ago New Beautiful hotel! Friendly staff! Andy in the entertainment department is very nice! …More Translated by Google·See original (French) Hodelpa Emotions Puerto Plata (owner) 23 hours ago Dear Julie Bernier, thank you so much for taking the time to share your positive experience. We are delighted to hear that you enjoyed your stay and that our staff, especially Andy, contributed to making your experience pleasant. Your satisfaction is our priority, and your feedback encourages us to continue providing excellent service. We hope to have the pleasure of welcoming you back very soon for more memorable moments. Sincerely. Translated by Google·See original (French) Esteban Hernández 1 review a day ago New Desander is a good, kind, and helpful guy. He's very energetic. Rooms: …More Translated by Google·See original (Spanish) Hodelpa Emotions Puerto Plata (owner) 23 hours ago Dear Mr. Hernandez, we sincerely thank you for taking the time to share your experience. We are pleased to hear that Desander was kind and helpful during your stay. However, we regret that your overall experience was not entirely satisfactory. Your feedback is very valuable to us, and we are committed to using it to improve our services. We hope you will give us another opportunity in the future to provide you with an experience that meets your expectations. We appreciate your understanding and remain at your disposal for any further questions. Translated by Google·See original (Spanish) Lisa Jukosky a day ago New Andy from the entertainment staff was a lot of fun!! Rooms: …More Hodelpa Emotions Puerto Plata (owner) 23 hours ago Dear Ms. Jukosky, Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed the entertainment provided by Andy and found it to be a lot of fun. Our team strives to create memorable moments for our guests, and your feedback is a wonderful affirmation of their efforts. We look forward to welcoming you back in the future for more enjoyable experiences. Thank you once again for your kind words. Best Regards, Rosa Vasquez. Guest services manager Aleasha Ann Clarke a day ago New Water aerobics was great. Our instructor Andy was awesome and so much fun. Rooms: …More Hodelpa Emotions Puerto Plata (owner) 23 hours ago Dear Ms. Clarke, Thank you very much for your wonderful feedback regarding your experience with our water aerobics class. We are delighted to hear that you found the session enjoyable and that Andy made it so much fun for you. Our team strives to provide engaging and memorable activities for our guests, and it is gratifying to know that we succeeded in your case. We appreciate your kind words and hope to welcome you back soon for more enjoyable experiences. Thank you once again for sharing your thoughts. Best Regards, Rosa Vasquez. Guest services manager. Lilia Villeneuve a day ago New I had a wonderful experience here. The site as well as our room were extremely clean. All the staff was so nice, especially the boys from the animation team who were super friendly. It was always fun exchanging with them. The stretching …More Hodelpa Emotions Puerto Plata (owner) 23 hours ago Dear Ms. Villeneuve, thank you very much for sharing your wonderful experience with us. We are delighted to hear that you found our facilities and your room to be extremely clean. It is heartwarming to know that our staff, particularly the animation team, made your stay enjoyable and memorable. We are glad that you looked forward to the stretching sessions with Andy and Dexander each morning. Your kind words motivate us to continue providing exceptional service. We hope to welcome you back soon for another delightful stay. Tripadvisor https://www.tripadvisor.com Emotions All Inclusive Puerto Plata - Dominican Republic Cleanliness often earns praise, though a few note lapses. Service receives commendations for friendliness, but some report inconsistent experiences. The ... 4.5(4,231) · $$ (Based on Average Nightly Rates for a Standard Room from our Partners) Find related products & services Resort in Puerto Plata Emotions by Hodelpa Puerto Plata Photos Emotions by Hodelpa Puerto Plata prices These searches help you find relevant offers from advertisers People also search for Senator Puerto Plata Hotel reviews Gran Ventana Beach Resort reviews Viva Heavens by Wyndham, A Trademark All Inclusive reviews BlueBay Villas Doradas reviews Viva Tangerine by Wyndham, A Trademark All Inclusive reviews Playabachata Hotel reviews Iberostar Waves Costa Dorada reviews Marien Puerto Plata reviews Feedback Booking.com https://www.booking.com 1083 Verified Hotel Reviews of Emotions by Hodelpa Puerto Plata The hotel is awful. Much too big. The friendly staff are overwhelmed. The food is boring and unappetizing. There are unkempt stray cats begging for food ... Discussions and forums What are the good, bad, and ugly about Emotions resort? Facebook · Punta Cana Travel - questions,… · 9 comments · 9mo Very relaxing and a great resort. The staff was fantastic and some of the best blender drinks I have ever had! Rooms were modern, clean and ... More Emotions by Hodelpa resort food and amenities? Facebook · Punta Cana Travel - questions,… · 5 comments · 7mo Emotions by hodelpa - Puerto Plata Forum Tripadvisor · 8y Expedia.com https://www.expedia.com Emotions by Hodelpa Puerto Plata - All Inclusive The food was meh….not much flavor and just underwhelming….didn't really care for the cafeteria vibe. The best meals were breakfast and the make your own ... 7.8/10(1,003) · See our site for deals tailored to your travel dates WestJet https://www.westjet.com Emotions by Hodelpa Puerto Plata reviews Great food and experience. The rest of the resort was just okay. For an all inclusive resort, not everything is included. There are price lists everywhere and ... Tripadvisor https://www.tripadvisor.com Emotions by Hodelpa - Puerto Plata The rooms are clean where we were in block 13. In short, for us it was a disappointment, their ad does not reflect the reality of the rooms. However, they are ... 3.7(17) · $$ (Based on Average Nightly Rates for a Standard Room from our Partners) Monarc.ca https://www.monarc.ca Emotions By Hodelpa Puerto Plata - Dominican Republic Staff were friendly. The resort was much smaller than expected. Only one shop on resort with high prices. Entertainment was lacking. They advertise beach ... 3.9(228) Tripadvisor https://www.tripadvisor.com Emotions by Hodelpa Puerto Plata - Dominican Republic Terrible. The rooms are outdated, full of mold, and some ceilings literally flow. Every weekend, the resort is invaded by locals who can't live: they literally ... 3.3(6) · $$ (Based on Average Nightly Rates for a Standard Room from our Partners) Hoteles.com https://www.hoteles.com Emotions by Hodelpa Puerto Plata Hotel is in very bad shape, should be closed until new management takes over. Pool was dirty, lack of maintenance. Food was very limited. Birds on top of food. 5.2/10(251) People also ask Is Emotions by Hodelpa Juan Dolio a good resort? What's the best all-inclusive resort in Puerto Plata? How far is Emotions by Hodelpa, Puerto Plata from the airport? What is the beach like at Hodelpa Emotions? Feedback sunwing.ca https://www.sunwing.ca Emotions By Hodelpa Puerto Plata Emotions By Hodelpa Puerto Plata ; Beach. 3.9 · Very Good ; Room. 4.5 · Amazing ; Entertainment. 4.1 · Superior ; Dining. 4.4 · Excellent ; Pool. 4.6 · Amazing. People also search for Results are personalised - Try without personalisation Dominican Republic Puerto Plata - Based on your past activity Update location Dark theme: off Help Feedback Privacy Terms Valerie Nikkel 8 reviews·5 photos 3 minutes ago New I can't say enough positive things about this resort! We traveled on a family vacation which included 8 people. This resort has a boutique feel as much of the activities are centered around a beautiful courtyard. Our grandchildren loved the many activities like the climbing wall, baseball, ping pong, chess and the exceptional evening program for children. We alternated days between beach and pool. There is always activities around the main pool or if you want a quiet, relaxing day, the beach is perfect! A huge shout out to Daniel at the Mexican restaurant. His service was 5 star and he was amazing with our grandchildren! We celebrated our granddaughters birthday and we were able to order a delicious cake for $20. Luis at the sports center coached is in archery and baseball. Exceptional service and Daniel and Luis both went above and beyond to make our experience second to none. The only negative experience we had was at Customer Service. The ladies who worked there needed to be trained in how to interact with the guests. We tried booking the speciality restaurants with them and in the end were very frustrated. I found out from another guest that I could book the restaurants on their app. I did my own bookings and didn't have to deal with the unprofessional attitude I received at Customer Service. Highlights, the Frappuccinos at the coffee shop and the Friday afternoon Bubble Pool Party. I would come back to this resort and I will be recommending it to my friends!

We loved our stay at Emotions! Room, Food, and SERVICE WAS GREAT! We LOVED NIBELKA our maid, She is the sweetest soul! Loved seeing her everyday ?? xo she couldn’t do enough for us!!! Cheers! ??