TripAdvisor Traveler Rating

recently stayed at Emotions Puerto Plata and, unfortunately, the experience did not live up to my expectations. I’ve stayed at several resorts before, and this was probably one of my least favourite experiences so far. The biggest issue for me was the service. I found the service inconsistent, and there were times when it was difficult to communicate because not many staff members spoke English. This made some basic requests and interactions more frustrating than they needed to be. Some of the staff were friendly and some of them just there to do the job. The accommodations also left a lot to be desired. My room did not feel as comfortable or well-maintained as I expected from a resort in this category. The Wi-Fi was particularly disappointing, with a weak and unreliable connection that made it difficult to stay connected. I also found the resort to be lacking in activities and entertainment. I was hoping for a better atmosphere with more things happening throughout the day and evening. While I understand that every resort has a different vibe, this one felt fairly quiet and limited at times. The gym is very small and is not air-conditioned. On the positive side, Puerto Plata itself is beautiful, and there are some nice areas around the resort. I also met some great people during my stay, which helped make the trip more enjoyable. Overall, though, I wouldn’t choose to stay at Emotions Puerto Plata again. There are simply too many areas that I felt could be improved, particularly the service, accommodations, Wi-Fi, communication, and overall activities/entertainment. Would I return? Unfortunately, no. For the price, I expected a noticeably better overall experience.

They LIE!!!! They advertise day pass for $60 on their website. And when we called to book, they said no you just go in person and book when you get there.. then we got there. They said it’s $150 per person! Do not go there!!!! Bad business

Hello , we stayed here in april 2026 we were 2 couples . One had an adult’s only room and we had a swimout adults only room in building 16 room 16108 . Beautiful room with comfy beds . We had 2 queen sized bed. We ran out of hot water only once for maybe an hour or so during our stay. For the first few days we had very noisy neighbours. Loud tv and we could hear them you know what i mean . Not to impress with that. But other than that its a beautiful resort with beautiful and nice staff. We loved the food especially the Dominican. Beautiful beach with a gentleman helping us every morning getting us chairs . We always would tip him thanking him for his help. I know some people say we weren’t allowed to be in the adults only pool but we were told the opposite so im guessing the staff tells guests different things. But we had a great time there met nice people and bartenders were very nice and had the best Dirty Monkeys i ever had . We had 1 night without rain so every night we were in rain and our room flooded on one of those nights. Also the resort flooded also . We had water almost up to our knees walking back to our rooms . So we didn’t get much of entertainment. Most of the entertainment was in the upstairs level in the theatre but it was to noisy and crowded for us. We had a massage at the spa and it was the roughest massage i ever had. Lol. Do i recommend this resort ? YES ! Would i return? Yes ! Would i go with kids ? Maybe not ! But don’t hesitate to book , the food is good , the A la carte are good especially the Dominican ! Resort and beach are beautiful. Yes the buildings do need to be painted but the rooms inside are nice and comfy. Friendly staff !

Daniel Ferreras from Lolita Mexican Restaurant was absolutely wonderful. He was friendly, caring, and incredibly attentive, providing excellent customer service throughout our entire dinner. He even surprised us with a delicious sangria after noticing how much we enjoyed the wine such a thoughtful touch! The supervisor was also very attentive and made sure we knew we could ask for more tortillas whenever we wanted. The entire team was welcoming and made us feel very well taken care of. And the food was amazing. Everything tasted authentic and full of flavour honestly, nothing to envy from Mexican cuisine in Mexico. They offer a great variety of traditional Mexican dishes, and every bite was delicious. The whole team at the Mexican restaurant at Emotions deserves recognition. If you're staying here, make sure to book the Mexican a la carte restaurant you won't regret it. By the way there is no sargassum at the beach.

Great experience! We really appreciated the friendly service. A special thank you to Justino and Daniel Ferrera, they made it extra special. As we say here, the service was sur la coche.