TripAdvisor Traveler Rating

As returning visitors, our holiday at Gran Ventana was - as usual - a great experience. The food was great and a variety of choices. The entertainment team was always a lot of fun, on the many sunny days, and the few rainy days (tropical warm rain!) The daily merengue lessons were a nice treat and especially the WONDERFUL Zumba classes by Zumba Instructor Svetlana from Belgium were a highlight.

Great hotel as ever but not all of the rooms have been renovated yet but the rooms and the hotel are very clean. A few weeks before I was to arrive I sent an email explaining I was a many time (6 to8) repeater to the resort and asking for a quiet room away for the pool. I explained where I had stayed during my last visit a couple years ago and asked if it was possible to be near the same location. When I arrived my 1st room had a very hard mattress and next to the resort next door and it was loud. I spoke with the manager Anthony and while the resort was very busy he moved me to room much quieter. He explained that when they upgraded their system in 2019, they lost a lot of info and that was likely only my last couple of visits were all that were recorded. Anthony and his excellent staff are just one of the reasons I keep returning to the Gran Ventana. I still say they are the best staff in the DR and honestly I spoke with quite a few repeaters this trip and they agreed. The food is another reason I return to the Gran Ventana. Always top level and different dishes each day for us to try. Being solo this trip I did not try the Ela carts but honestly did not feel I missed out as the food in the buffet was excellent. In the lobby of my building they held a staff appreciation/ Christmas party and guests of the building were invited. I did attend for a short time and could see that the management really value their staff. Everyone had a great time myself included.

Had a great stay at the resort...quite like the Octopus Restaurant and enjoyed yoga with instructor Cathy from NRG2GO each morning...she showed variations on the poses and had some great energy. Loved the beach for long walks with my partner. We'd definitely return.

We just got back on Dec. 15, in which we spent a week at this resort. Pros: Beach is great, clean, sandy walk into the water! Clear water Good snorkelling right at the resort, and short walk up the beach. Food is good, and selection is good as well. Staff is friendly and courteous. All areas are kept very clean Price was good for what we got. Cons: SMOKERS!! This resort seems to cater to smokers! Noone adheres to the "smoking sections", smokers overtake the pool area, beach, and right outside the main restaurant. It's a shame, really, as this could be a great resort to spend more time at, but I spent the week trying to avoid the constant barrage of cigarette smoke everywhere! Rooms are small and dated, which is okay, but no dressers to put your clothes. Small closet, but you're living mostly out of your suitcase. The room is very damp. I realize this usually happens in the Caribbean, but this seemed extra damp. Not sure if we'd return, unless they stop catering to the smokers.

This resort is well maintained and clean. Staff made every effort to make the experience positive, and it was wonderful. Our check in was easy , our room was awesome, food was fantastic, service was top notch and the entertainment did not disappoint. Special shout out to Cathy @ NRG2GO She was good energy and provided guided yoga stretching class which was a gift. Traveling with my adult daughter the vacation exceeded my expectations. Plan to return.