TripAdvisor Traveler Rating

It’s a charming small hotel with an authentic Mexican feel and nice gardens. It’s a little quiet sanctuary next to a busy road. Our room was a traditional room with a patio facing the well maintained gardens. The room was cleaned regularly and service was easy to reach if you needed anything for the room. There is only one pool but it works for this small hotel. It’s about a 25 minute drive to Zona Romantica. If you’re looking for a party this is not your place. It’s good for older couples. The biggest proportion of guests were Mexican families so that my me feel the food was of good quality. The buffet food was good and the reservation restaurant was excellent. The snack bar food wasn’t very good. The tortilla chips were covered in a runny light yellow sauce which tasted of nothing. The only other options were hot dogs, hamburgers and fries. We were very happy with the service at this hotel. They were very friendly and hospitable,

We arrived on Christmas Day. The hotel is well situated close to the airport, and check-in was easy. We knew from our research that the hotel does not have a gym and is not located directly on the beach, so we cannot complain about that. The short walk to the beach was pleasant, and there is also a shuttle available. The hotel has a designated beach area for guests, along with a bar. We never had trouble finding chairs. The staff were very personable and pleasant. The food was good, with something for everyone. The New Year’s buffet was remarkable, and there was a live show throughout the night. The staff truly outdid themselves. The à la carte restaurant is only open Monday to Friday. We dined there twice; even if we had gone more often, the menu would have felt repetitive. Special mention to Ivan, server-bartender, who works incredibly hard and whose efforts did not go unnoticed. Alfredo at the restaurant also made our dining experience very pleasant. In conclusion, I would not describe this place as a resort, but rather as a hotel offering amenities, drinks, and food. There are no daytime activities by the pool, and there are many families with children.

Staff were great. Rooms when cleaned did not replace toilet paper that was our. Sheet for King bed was replaced with a twin sheet did not cover two people. Rooms were quite. Air conditioner worked well but loud. Close to Marina. Felt very safe. Staff at Bar were great. Could use umbrellas on higher area so more people can sit out by pool. With beach so far it would have been nice to use those chairs in that area.

A much needed vacation- was well taken care of. Staff is incredibly friendly and helpful. Luminosa was an exceptional maid and made sure we had everything we needed and wanted to feel at home.

Carlos Quintero was absolutely fantastic! Wonderful service and a glowing personality! The room wasn't the best, the air conditioning didn't work well and the water in the shower was inconsistent, but the food and service was terrific!