Hacienda Buenaventura Hotel & Mexican Charm reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.5

5215 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Good stay, friendly staff

FabVal1978 (Fresno, California) on Jul 12, 2024

Overall content with our stay. We were only there a couple of nights. Our room appeared to be in need of remodel or re-tiling of the bathroom. Mold was present.

TripAdvisor users rated this property 5 out of 5

Very happy with my stay

rojocon64 (Vancouver, Canada) on Jul 05, 2024

Stayed in the hotel for four nights and very happy with my stay. Convenient location. Bus stop to Downtown was closeby. Happy with the facility and amenities. Lots to do and see in the area. Too bad it was overcast whole time I was there and did not see the sun set.

TripAdvisor users rated this property 2 out of 5

Not worth half the price!

kimberlylU4428GB (Woss, Canada) on Jun 22, 2024

This all inclusive is far from ALL INCLUSIVE where do I start? Or the Pool was small to say the least and when the hotel is full there is not enough room for half the people! The pool needs to be cleaned badly it had a funky smell and you would be swimming and the staff would be pouring chemicals in while your swimming! You could barely see your feet! This is not an all inclusive resort this is a Hotel with an all inclusive option! The food was sub par! We had spent two weeks in Mexico before we went to the hotel and never got sick once but after eating one meal here both my husband and I were sick the rest of the trip!! We were very careful with what we ate but it didn’t matter we could not get away from the stomach issues! The one Ala Carte restaurant that is on site is the tiniest I have ever seen you are out in a room with 5 tables and there is no A/C the food here has some nice flavour but tiny! My kabob had two tiny pieces of beef and three shrimp. I mean the potions were so small!! The buffet needed help there was two dishes with meat and they were the same dishes every meal there was crepes or pancakes for dinner every night there was no AC in the buffet room and no ice on the buffet to keep things cool and some of the dishes were not kept warm enough. All around the food was very disappointing. I went to the desk and asked if there was anything they could do but they never did! The room was ok nothing special but good enough except there were cockroaches so not a great experience.

TripAdvisor users rated this property 5 out of 5


Sandra M (Phoenix, Arizona) on Jun 18, 2024

Nice, clean motel. The food was awesome. The spa was amazing and Keiyla was very professional and provided a very relaxing message. The spa was clean and the setup added to the tranquility of the experience. Definitely will be returning. ????

TripAdvisor users rated this property 1 out of 5

Don’t waste you money or time.

malvarez1529 (Quartz Hill, California) on Jun 06, 2024

Absolute disappointment. From beginning to end. Food was by far the worst. If you want bagged beans and cold fajitas everyday then this is the place. They promote steak dinners which they conveniently don’t ever have. Snack car? What snack bar. Menu shows tacos, burgers etc. Well… guess what? They don’t. Settled for a boiled hotdog which isn’t even edible. Pool closes at 8pm. Not once did we see live entertainment. Three mornings in a row they decide to power wash the common areas from 8am - 10am so don’t plan on sleeping in. Could not enjoy the pool because it’s rented out like a community pool. We didn’t know they offered daily passes to the locals. Everyone family members are there with their kids. We checked out early because after three days of what should have been relaxing ended up being the most stressful disgusting place I’ve ever stayed at. I give ONLY one star because the workers were nice but never again. By the way during checkout there was a roach on the counter.

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