TripAdvisor Traveler Rating

The hotel is beautiful and feels very homey not a super big resort if that is what your after but everything else is lackluster. We got there and the AC was leaking water onto the ground, one of our lights was out in the room, and they accused us of smoking in the room when we never did. After asking them to fix the AC they made it less and laid a towel down but didn’t stop the leak. Lastly, and this is just speculation I think they were shorting the drinks as they didn’t taste very strong. Overall a beautiful hotel but the service was lackluster. Would not recommend and would not go again.

Pretty little resort on a busy street, close to everything you may need. The grounds are beautiful and there’s a huge friendly iguana who roams freely who loves to pose for photos. Food is decent, drinks are yummy. What makes this resort amazing is the staff. Thank you for the wonderful service and perfect vacation!

After 16 years, we were excited to return to Puerto Vallarta and booked a 7-day stay at Hacienda Buenaventura Hotel. Unfortunately, our experience was very disappointing. The room smelled musty, the bathtub was damaged and rusty, and we even found a dead roach in the closet along with items left behind by previous guests. The AC did not work, and after waiting over two hours with no solution, we decided to leave and book another hotel. To make matters worse, the hotel still has not responded to Expedia regarding our refund request. Very disappointing experience during what was supposed to be a relaxing vacation.

All the staff were amazing during our stay and really made the experience enjoyable. The food and drinks were excellent, and overall we loved the hotel. Our only complaint was the beach bar. It no longer serves food and doesn’t have any bathrooms, which made it less appealing to spend time there for us. Because of this, we didn’t spend as much time at the beach as we would have liked. That said, we still had a great stay and appreciated many aspects of this hotel and highly recommend.

We loved our week-long stay at Hacienda Buenaventura. The staff was wonderfully friendly and so accommodating. We travelled with our 6 month old baby and they were so sweet with him. I cannot say enough good things about the servers in the restaurant. They made our trip extra special. Throughout the majority of our stay, the hotel was extremely quiet. No lines for the restaurant and no need to fight for a lounge chair by the pool. Ideal with quiet days and nights with a baby. Come the weekend, it was definitely a different story. It got to 100% capacity over the weekend and was extremely busy. That being said, it was cool to see so many families getting day passes to the hotel on the weekend and we loved seeing all of the other kids in the pool! All in all - we loved this place during the week because it was so chill. 5 stars - 10/10 experience, without a doubt!… but on the weekend, it was pretty overwhelmingly busy. If you’re wanting a party place with lots of things to do, this isn’t the place for you. It’s small and laid back with lots of locals staying at the hotel on the weekend, which is a vibe. PS. Keep in mind that this place isn’t on the beach and although there is a reserved area at the beach close by, there are no bathrooms or snacks there, and it’s pretty rough. The pool was perfect for us, but if you’re a beach goer, this might not be the place for you.