Hacienda Buenaventura Hotel & Mexican Charm reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.5

4936 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Great option but some issues

Marie-Claire H on Feb 29, 2024

The hotel is cute, staff is very kind and friendly. The buffet was a 3,5/5. The room we had in the beginning was resale bad (moldy smell and balcony to where everyone walked by #254) but we got changed to 444 and it was lovely. We learned the last night there was an a la carte restaurant. Alfredo Bobadilla was the waiter and was really good. The meals were ok , nothing special ( soups extraaaaaa salty). The problem with this hotel is the chairs at the pool which you can’t have unless you go at 6am. The beach is ok but no toilets or sun before 12. Overall, a great experience but I won’t be back.

TripAdvisor users rated this property 5 out of 5

Beautiful place and excellent staff

Jeanne S (Deer Park, Texas) on Feb 29, 2024

Beautiful place like a beautiful hacienda. Lovely pool and surrounding area. Great food and plenty of it. Theme evenings were great. Mexican Festa evening was a delicious buffet of great food. Weather was perfect.

TripAdvisor users rated this property 5 out of 5

Friendly Staff Great Value

Terry H (Steinbach, Canada) on Feb 28, 2024

Staff are very friendly and willing to help. Food selection and quality excellent. Location is a short walk to the beach and other attractions. Mexican charm is enjoyable. Near a busy road with noise. Great value. Plan to return!

TripAdvisor users rated this property 5 out of 5

Didn’t want to leave

stephielax (Philadelphia, Pennsylvania) on Feb 24, 2024

We arrived with humble expectations and were totally surprised. The staff is attentive and nice, and the other guests were also very friendly! We loved chatting with everyone by the pool. My boyfriend and I are in our 30s& 40s and thought it was such a laid back time. Paula and Guadalupe at the spa are incredibly talented massage therapists — hands down the best massage of my life for a small extra fee. The beach was beautiful! Be aware the waves are sometimes (our whole week stay) too rough to swim. The beach bar is great and Modesto kept the drinks flowing. Jorge also was constantly at our service. Some of the reviews make it sound like the food isn’t good which I was worried about, but it actually was very good and quite a wide variety. If you’re looking to party all night, this isn’t the place for you. We were happy just to relax, eat and drink! We will be back.

TripAdvisor users rated this property 5 out of 5

Our first time here!!Very good experience and Lucia was very helpful polite and respectful. Very good customer service!!

Morrison L on Feb 23, 2024

Enjoyed the stay here. Lucia was great very very helpful and great customer service. For our first time coming here she helped us with our situation. My son enjoyed his last 2 hours here enjoying the beautiful pool. Thank you again for the hospitality Lucia you rock!!!!!!

View All