TripAdvisor Traveler Rating

Neemías was the greatest waiter. He was kind and attentive. He was always asking if we needed something. He gave us the best service

The hotel is beautiful and feels very homey not a super big resort if that is what your after but everything else is lackluster. We got there and the AC was leaking water onto the ground, one of our lights was out in the room, and they accused us of smoking in the room when we never did. After asking them to fix the AC they made it less and laid a towel down but didn’t stop the leak. Lastly, and this is just speculation I think they were shorting the drinks as they didn’t taste very strong. Overall a beautiful hotel but the service was lackluster. Would not recommend and would not go again.

Pretty little resort on a busy street, close to everything you may need. The grounds are beautiful and there’s a huge friendly iguana who roams freely who loves to pose for photos. Food is decent, drinks are yummy. What makes this resort amazing is the staff. Thank you for the wonderful service and perfect vacation!

After 16 years, we were excited to return to Puerto Vallarta and booked a 7-day stay at Hacienda Buenaventura Hotel. Unfortunately, our experience was very disappointing. The room smelled musty, the bathtub was damaged and rusty, and we even found a dead roach in the closet along with items left behind by previous guests. The AC did not work, and after waiting over two hours with no solution, we decided to leave and book another hotel. To make matters worse, the hotel still has not responded to Expedia regarding our refund request. Very disappointing experience during what was supposed to be a relaxing vacation.

All the staff were amazing during our stay and really made the experience enjoyable. The food and drinks were excellent, and overall we loved the hotel. Our only complaint was the beach bar. It no longer serves food and doesn’t have any bathrooms, which made it less appealing to spend time there for us. Because of this, we didn’t spend as much time at the beach as we would have liked. That said, we still had a great stay and appreciated many aspects of this hotel and highly recommend.