Krystal Puerto Vallarta reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 3.5
  • Location 4.0
  • Rooms 3.5
  • Service 3.5
  • Value 3.0

5745 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Just the facts

315lanac (New Brunswick, Canada) on Feb 03, 2023

Stayed at the Krystal from Jan 15-25. First time at this resort but have stayed many times at All Inclusive resorts between the airport and the Malecon. Including the Krystal Altitude (formerly Hilton) as well as the Krystal Grand in Nuevo Vallarta. Check -in was quick as we were the only 2 from our shuttle to get off at this hotel. Was told room would still be about an hour and we were welcome to get something to eat while we waited. They do not have a map or very good signage telling people where to find things. We were in the new tower on the 8th floor with a mountain view. Ocean views are nice but since I don't spend much time on the balcony the mountain view is nice as well. The room was large enough but had very little storage. No dresser or drawers large enough to put any clothes in. Maybe your underwear but definitely not shorts and shirts and bathing suits. Closet has about 10 hangers. I like to unpack for my vacation but unfortunately this time we kept most of our cloths in our suitcases. The bathroom had 2 towels only, no facecloth, no handtowel, no hair dryer. They did supply shampoo, conditioner and lotion. On day 2 I asked the maid for a couple facecloths and was given them. Buffet Restaurant is very Mexican traditional for decor. As with most buffets temperatuure is always the biggest issue. Even the pickiest of eaters should be able to find something every meal. There is an egg/ omelet section in the mornings, as well as pancakes and frenchtoast with all the other items, potatoes, rice, vegetables etc. every meal. The Italian and Oriental ala cartes, were good. Menu is small but the items we had were very tasty and hot. The pools at this resort are ICE COLD. This is probably the worst thing about this resort. The temperature never changed in them for the entire 10 days, so my guess is that they are continuously being filled with cold water and none have a heater. The beach is lovely with lots of space and places to sit. You can watch the Skydivers land just a few hundred feet away. Sunsets are always spectacular over the bay. Seen a couple of whales from the beach our first 2 days there but none for the remainder of the trip. A couple of staff that stood out while we were there was Carlota and both of the Leonel's and Kevin at the bar. Great service everyday. Thank-You! Overall this resort is quite old but they have done well keeping it maintained. The grounds are beautiful and clean, They bring in a water truck almost daily to keep everything lush and green. There is alot of wasted space that could be better utilized. It would be nice if they set up a coffee bar in the tower lobby or somewhere on the resort. The bars could open a little earlier. They don't open until 11 am and they do not serve Mimosa's or baileys in the morning. I have stayed at better hotels and I have stayed at worse hotels. To me the biggest thing would be to heat at least one of the pools, preferably the adult one. I would stay again if the pricing was cheap but otherwise probably not.

TripAdvisor users rated this property 5 out of 5

Nice Staff

Reza D (Falls Church, Virginia) on Feb 03, 2023

I found the staff very friendly. They would provide anything I needed right away. Miguel Cano was there always. His English was good so communicate with him was easy. The front desk and kitchen staff were awesome too.

TripAdvisor users rated this property 2 out of 5

Do not reccomend

Nina S on Feb 02, 2023

Long Check in. Room smells of mold and hard to sleep at night due to noises. Had to call for Towles for my room as well as no hot water with the shower. The pool is freezing cold. The food is not the best. The Italian resturant is the only decent food. Will not be retuning to this hotel. I give it 2 stars for the price only.

TripAdvisor users rated this property 4 out of 5

a return stay @ the Krystal Vallarta incl. their new bistro rest. !!

thomas d (Toronto, Canada) on Jan 31, 2023

i have been staying @ the Krystal Vallarta for january 2023 & want to share that it has been a v. g. experience on playa de oro - quite beautiful here !! the staff & service are excellent !! this evening i just had dinner @ the newly opened Bistro Krystal by F & B Mgr maricela hernandez - it was a v. tasty meal incl. salade en tomates, fish entree & a v. tasty apple postrie dessert !!!

TripAdvisor users rated this property 1 out of 5

I am being generous giving this hotel 2 stars!

Marina B on Jan 31, 2023

This place is in dire need of renovations! It was so run down, dirty and the food was beyond horrible. I had to ask for towels. Not all the restaurants were open as advertised. We stayed one night and checked out. We also have been getting the run around from the tour company (Timons Tour) and airline (Westjet). No one is interested in our feedback and yet somehow this hotel got a 4 star rating! I give it a 2.

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