TripAdvisor Traveler Rating

Stay was great. Resort is beautiful and right on the beach. The rooms are very beautiful and big. King bed was very comfortable. Resort was kept clean and service was great most of the time. Santos specifically took care of our group most of our stay. He always went above and beyond for us. He was very professionally and always giving us recommendations for fun things to do around the resort. He gave us amazing 10/10 service.

This should not be labeled as a 4-star resort. Worst All-inclusive resort experience ever. Upon arrival I was given a time-share room, booked a Garden View Kingbed! Took over an hour and a half to get moved to a new room. After getting into my new room and traveling all day my wife and I took a quick trip to the Marina and returned at about 10:30pm. We didn't eat while we were out because the hotel offers Room Service. With no room service menus to be found in the room I went to the front desk only to find out that Room Service closed at 10:30pm. Very disappointed I went back to my room hungry. Woke up the next morning only to take a cold shower and then attempt to eat breakfast. Went to both breakfast locations only to find the same extremely disappointing food options. After reporting to the front desk regarding not having hot water in my shower they sent someone to my room three hours later. The fix was that I have to run my bathroom sink while I shower to get hot water. Due to being required to wait in my room for the facilities personnel to look at my shower, my wife was unable to eat breakfast. Thought "ok" there's room service. I then called the front desk to ask for a room service menu. I was forwarded to one of the restaurants for them to tell me that they don't have a room service menu. Every photo on the Krystal Puerto Vallarta Resort website is not for this resort but for Krystal Grand Puerto Vallarta.

It's an excellent choice, the staff is amazing, the rooms clean, safe area. Good food and good atmosphere, I would definitely stay here again, it is a very nice place, very quiet with a great view, the staff did a great job with their attentive and friendly service. Their kind words with which they addressed one will inspire us to continue in the hotel.

We would come here and it was so pretty, well kept and always a great experience. This trip was the absolute worst experience. While they are doing construction to upgrade the premises, the experience was awful. All good things must come to end I suppose.

Older resort/hotel but happy with our stay for 10 days. Foods okay, rooms are nice, gym is nice mostly cardio equipment, pools not heated but refreshing, very welcoming staff, Construction happening beside the resort but not very loud usually. Close to lots of things in PV.