TripAdvisor Traveler Rating

0 Star Very Disappointing Experience, Not What We Expected My wife and I stayed at Hotel Krystal Puerto Vallarta and unfortunately had such a terrible experience that we ended up checking out early and leaving the resort. From the moment we arrived, the experience was disappointing. Our room was not even ready when we checked in. When we finally got into the room, there was only one large towel, no face towels, no hand towels, and no toilet paper. The room itself was dirty, had mold and bugs, the TV didn’t work, and our room door did not properly lock. The entire resort looked extremely outdated and poorly maintained. The pools were dirty and the property looked nothing like the resort we believed we were booking based on the Sunwing advertising and photos. The food situation was particularly concerning. We saw cats roaming around the buffet and food-serving areas, and we saw food sitting outside in the beating Puerto Vallarta heat for extended periods. There were also times when restaurants had very little or no food available. The restaurants are outdoors and there is essentially no air conditioning throughout the resort, making the heat extremely uncomfortable. We also felt very unsafe at the property. There appeared to be little to no security, and we saw locals freely walking in and out of the resort. Considering that our own room door wasn’t properly locking, the lack of security was especially concerning. Whenever we needed assistance, getting help was extremely difficult. Very little English was spoken and we received very little meaningful assistance with the problems we were experiencing. The biggest issue for us is that the resort we arrived at did not match what was advertised through Sunwing. The photos, description, amenities and overall presentation gave us a completely different impression of what we were paying for. We booked this expecting an international vacation resort and were extremely disappointed with what we actually received. We feel we were misled by the package advertising and regret booking this property. If you’re an international traveler considering Hotel Krystal Puerto Vallarta, please do your research and look carefully at recent reviews before booking. Our experience was extremely different from what we expected based on the advertising. We paid for a vacation and ended up leaving early because the experience was so bad. We would never stay at this resort again.

We booked this resort as we had been to it many years ago. The pictures on the booking site had not changed so we thought we would be getting the same charm we had previously. WRONG! Where we in for a surprize. On most booking pictures it shows swimming pools, a large palapa and space. All gone. One large swim area has been replaced by another hotel. The large grass palapa in most pictures were you could eat and get drinks, gone, replaced by a hotel. The larger swimming pool shown by the older Krystal building cannot be used as they are building a huge hotel right next to it so the pool cannot be used because of safety reasons. Cranes swinging over it and workers working above. The out side larger bar is closed because of the cranes. One small kids pool is available for the whole complex. I have attached pictures of the small pool and the construction. We had two restaurant's and a very small walk up bar in the lobby which didn't have anyplace to sit. If you plan on booking the Krystal Vallarta make sure to inquire about the pools, restaurants along with the construction. Also, TripAdvisor's picture used to show the Krystal which shows 7 columns and a pool are no longer. Gone. Hope this helps someone so that they don't set their expectations high to only be disappointed.

We booked an all-inclusive package at Krystal Puerto Vallarta and were extremely disappointed. Unfortunately, the experience significantly impacted our trip. We chose this resort for our honeymoon based on the amenities and experience advertised, and unfortunately, it did not meet those expectations. We would not recommend this property. The resort had active construction immediately beside guest areas, with loud jackhammers, concrete saws, and grinding noise from 7 AM to 7 PM, six days a week. Construction cranes were repeatedly operating over occupied pool and restaurant areas, and workers were performing overhead work while guests were dining. There were numerous safety and maintenance concerns, including a loose balcony railing, pool components falling off while guests were using the pool, and poor ocean safety flag management. Cleanliness and sanitation were unacceptable. Food was often left exposed to flies, feral cats were regularly inside the main restaurant, the infinity pool was extremely cloudy with visible debris, public washrooms were poorly maintained, and our room was dirty upon arrival with stained walls, dirty switches, and soiled floors. The resort also failed to provide many of the amenities advertised. Only one restaurant was consistently open, the advertised infinity pool never functioned as an actual infinity pool, the snack bar was rarely open, and many bar drinks were unavailable due to broken equipment. Food quality throughout the resort was well below what we expected from an all-inclusive vacation. Security and service were also disappointing, with vendors frequently entering resort areas and inconsistent service from staff.

Here’s a concise but strong Google review version that stays within typical review length limits while highlighting the major issues: We booked an all-inclusive package at Krystal Puerto Vallarta for our honeymoon and were extremely disappointed. Unfortunately, the experience significantly impacted our trip. The resort had active construction immediately beside guest areas, with loud jackhammers, concrete saws, and grinding noise from 7 AM to 7 PM, six days a week. Construction cranes were repeatedly operating over occupied pool and restaurant areas, and workers were performing overhead work while guests were dining. There were numerous safety and maintenance concerns, including a loose balcony railing, pool components falling off while guests were using the pool, and poor ocean safety flag management. Cleanliness and sanitation were unacceptable. Food was often left exposed to flies, feral cats were regularly inside the main restaurant, the infinity pool was extremely cloudy with visible debris, public washrooms were poorly maintained, and our room was dirty upon arrival with stained walls, dirty switches, and soiled floors. The resort also failed to provide many of the amenities advertised. Only one restaurant was consistently open, the advertised infinity pool never functioned as an actual infinity pool, the snack bar was rarely open, and many bar drinks were unavailable due to broken equipment. Food quality throughout the resort was well below what we expected from an all-inclusive vacation. Security and service were also disappointing, with vendors frequently entering resort areas and inconsistent service from staff. We chose this resort for our honeymoon based on the amenities and experience advertised, and unfortunately, it did not meet those expectations. We would not recommend this property.

Beach is great.... never a problem finding a lounger at any time of day. Not sure if that's the normal or we got lucky. Room was nice, kept clean. I always test for bed bugs and it passed! Note there is no safe or refrigerator. Housekeeping was slow, room was not cleaned until dinner time. Also, they took towels and did not replace, I had to call multiple times to front desk to have them send some up. There is no night life so if you're looking for something to do after dinner, don't look here. For food options...there is one main buffet by pool that is for breakfast, lunch and dinner. Another Italian restaurant in main building and an oriental restaurant that requires a 24-hour advance reservation. Never a wait and servers are great! Food is repetitive which is expected at any all-inclusive. Place shuts down by 11pm, no food or drink options. Hotel bar stays open the latest which may be midnight. We were on first floor and it's noisy with people walking through as it's open to pools on both ends. Also, we had two rooms and neither patio door actually locked. Overall staff was very friendly and rooms were clean. I think it just depends on what type of vacation you want.