TripAdvisor Traveler Rating

Where should I start...the room that I requested was handicapped room, but I did not get. I was guaranteed that I would be getting a handicapped room when I booked. It is hard for a person in a wheel chair to move around tight spaces, and let me tell, small rooms, low toilet height and try to squeeze in thru that narrow restroom door. And yet, I did not see anybody else in a wheel chair or needing a handicapped room. Second, no INTERNET, how can one work or even entertain kids when there is no internet in the rooms. I called reception, and I was told, that the internet should not reach the rooms, only in the common areas. As much money as I paid and their lack of internet, unacceptable. The food was repetitive day after day after day. Do the cooks not know how to cook other items. Leftovers are a must from last night's menu items. Cleanliness, is not on their list in the restaurant. On the good side, we had a little bird come and eat on our table, good sign, I suppose. The pool was closed for cleaning when it is jam packed. Talk about trying to explain that to your kids. The toilet valve was leaking and nobody went to even check it out, or acknowledge. They made you sign a rule document stating everything that they charge just in case...from loosing a towel ($400 Pesos), (lost key ($500 pesos). These are just examples of how ridiculous and anal they are with their guests. Come on, I never saw a general manager or someone higher up in the hotel. DO NOT BOOK WITH THIS HOTEL!!!

The pictures are deceiving. This resort is not on the beach. You have to cross the street and into their "Grand" resort. The Pelicanos "club beach resort" is NOT on the beach. You can't even see it until you cross the street, and walk up some stairs on to the sister resort.

Recently stayed here as we were looking a less expensive all inclusive resort. Stay far away! It was disgusting! Pay the extra hundreds and go to a place that you won't catch a disease. Remember we got there at 8pm...and left at noon the next day....these concerns were all from our short stay. • Had to carry our bags up three flights of stairs. We watched others have their bags taken to their rooms and we were told they were unable to do so. • When we arrived in the hallway to our room, the lights were completely off. We were in complete darkness and had to use our phones to find the room number. • Tried to open the door and the key cards didn’t work. We went back to exchange keys. • Tried to open the door and the key cards didn’t work for a second time. We went back to exchange the keys. • A maintenance worker came up because they front desk staff assumed we were doing it incorrectly. They had to open the door for us. • He returned ½ hour later with only one key, instead of two. • Our safe had been previously been broken into. We asked them to exchange it which they agreed, but they never did. We ended up having to carry all of our valuable every where we went. • There was mold on the drapes and the wall. • The beds only had sheets and horrible small pillows. • We went for dinner. I was given utensils that were dirty. The tables clothes were stained. I asked for another fork and was told just to grab it from a table. No idea if they were clean. • The smoking area was disgusting. Used cups filled with cigarettes. Nothing clean. • The next day we were waiting to check out and the drink hut caught on fire. They used a fire extinguisher and white silt covered the pool and all of us sitting near the pool. After that there was no electricity so no blender drinks or music. PS - this was also booked through Red Tag and West Jet Vacations - Pelicanos refused any refund for our trip.

The hotel is very old, probably from de 60s or 70s. The "All inclusive" gets you good meals, with average drinks. The rooms were always clean, nice people and service.

The bedding and in particular the pillows smell like mold and mildew, the food is questionable, the drinks are watered down, the door locks hardly function, and amenities are dated and not very clean. If you enjoy water sports , their pool is filthy and the ocean seems to build up scum in this specific area.