TripAdvisor Traveler Rating

These hotel was worst hotel I have been to in Mexico. These was no view of the ocean . No elevators. The bed sheets were twelve inch short the mattress. The pillows were rock hard. Our room was five feet away from the stucco wall. The front desk doesn't know prices of rooms. The restaurant staffs and other staffs were very friendly.

This places smelled like mold and mildew, It was so bad i couldnt sleep. Got an airbnb the next day and my clothes all smelt like mold after being in this resort for one night. The only thing is that its close to airport and a nice hair salon (joel) nearby

I chose this resort based on a positive experience that friends had there. It is a little bit dated , but the staff are very nice ,food is average to above average for a resort . If you want authentic Mexican food you do need to go elsewhere, fortunately it is in a good location and close to several restaurants as well as nightclubs and shopping. the beach access is a little bit tricky and unfortunately the beach often has high waves and very strong undertow. The hotel met my needs for the price . I enjoyed my stay while I was there and the staff were wonderful.

We just left this resort yesterday. We typically prefer the less grandiose resorts and don't mind older decor etc, so this was not the issue for us - if you prefer these things, you won't like this place. The check-in was ok - not very warm and friendly like other resorts we've been to, but they got the job done. The bellhops were great. On entering the room, it was clean and bright…and warm. We looked at the thermostat on the wall, which had no numbers on the dial but was already turned as far to the end as it would go and the switch was at the high setting, so it was as good as it was going to get (I can't imagine how warm it would be further into the year - it was only mid-March with 29C temps now). The ceiling vent which should have been blowing air at the high setting was barely pushing anything - you could feel a tiny bit if you put your hand right up to it. After a day of travelling there, it was time to test the shower. As soon as the shower started, the bottom of the tub started filling up and very slowly draining…had to stand in a couple inches of water the entire time with a shower head that sprayed weakly everywhere. The toilet needed to be flushed sometimes three times to get a few squares of toilet paper down. On bringing the issues to the resort’s attention, a shrug of the shoulders was all we got. The beds were soft, and the really small pillows were lumpy (a pile of small pieces of foam in a sack). The housekeeping staff was fantastic. The access to the beach was across the street and through the other resort where they had some really friendly bar staff and decent pizza and burgers/hot dogs available at lunch. The buffet had a good amount of fruit and below average selection of mushy warm/cold food (not sure how food-safe the temperatures were). The breakfast with the eggs any-style/omelets were great - delicious and hot. By the end of the week we were dreading going to dinner and ended up ordering pizzas or went elsewhere. We have never gone to Puerta Vallarta before where we looked forward to leaving; a first for everything I suppose.

The resort is very dated, not a lot of money put back into the building.Most of the employees are very nice, easy check in and out.The buffet is pretty much the same everyday and it is never hot.The two al a carte spots are not consistent,the same food is different from one day to the next.The pillows are very hard and uncomfortable.The resort is not on the beach.Like my title says you get what you pay for,save your money and go somewhere nicer, l know l will be back.