TripAdvisor Traveler Rating

Misleading advertising, this resort is not beachfront. Rooms smelled of sewage and had visible black mold, my family and I had to upgrade to a different resort due to eye and chest irritation from mold issues. Very neglected "resort". Please do not take your loved ones here.

Perfect location,no noisy traffic. Close to the beach and stores within walking distance. Cannot describe enough the efficiency and friendliness of the staff. The dining staff were there in an instant,the bar staff were right on the ball.A huge shout out to Claudio at the poolside for going above and beyond the call of duty!, Food was great with something for everyone. Huge dessert selection. The place was spotless in every detail. The room was comfy and very quiet. Could have used a bigger bathtub. The pools were amazing and the swim up bar was incredible.

What an amazing resort. A gem amongst the resorts. We stayed for 7 days as family with a 13 year old and had absolutely amazing time. The resort is super clean. Staff was professional, friendly and went out of their way to make sure that our stay was amazing. Food was delicious and had sufficient varieties so that noone is hungry. When we wanted to go out of resort to visit few places, the staff was so nice and helpful with their recommendations and directions. Christian was the waiter in Chill Garden and was so fun and so nice that we kept coming back there every night. Louis was our waiter for lunch and dinner and was phenomenal. He made sure we felt like we were part of Plaza Pelicanos Beach Club family, and part of Mexico. This was our first time in Mexico and it was unforgettable due to staff at Plaza Pelicanos Beach Club Resort. We can't wait to go back. Thank you Plaza Pelicanos Beach Club Resort and ALL of your staff for memories that will stay with us forever, and we can't wait to see you all again soon.

We booked an oceanview studio at Plaza Pelicanos through Shell Vacations Club 9 months in advance. When we arrived they didn't explain that we would be put in an alternate room. When I saw the room I went back to the front desk. They said a partial oceanview was the only unit available. I called Shell Vacations Club and was told that this type of thing happens at Plaza Pelicanos and it is out of Shell's control. We were also disappointed that the hottubs on the rooftop are closed. Plaza Pelicanos have you sign to acknowledge that towels saving lounge chairs will be removed after 45 minutes. That never happens and there aren't enough chairs. Why do people save a lounge chair all day long if they're not going to use it for even an hour of the day? Shouldn't we share? The facilities are clean and the bar waiters are friendly.

There are 3 resorts in a row, all owned by the same group. Two with similar names on each side of one, (Sunset?) which is currently under expansion. Plaza Pelicanos Grand and Plaza Pelicanos Beach Club are NOT the same resort. This is a review of the Plaza Pelicanos Beach Club. PP Beach Club will be demolished to continue the expansion of the middle resort. This background is important to understand in this review. PP Beach Club has a beautiful location with 2 pools. One pool is beside the beach and has a bar, snack bar, and area for shows. The rooms, another pool and diningroom are across a street from the beach/other pool area. Because this section of the resort will be torn down, the maintenance is subpar. Light fixtures are literally not attached to the wall, bulbs are burnt out, shower sprays over entire bathroom, and air conditioning is set at cold (no matter the setting). I'm not joking when i say i slept in my winter coat! There is no lockbox for valuabes in the room unless you ask to have it installed for your stay. The food was horrible. If you're coming to Mexico for the food, look elsewhere. Drinks were fine, pool area by the beach was very nice but the snack bar was also not good. Hamburgers and hotdogs and fries. Rarely even tortilla chips... that's a staple in my opinion. If you get a great price, it might be worth it for location alone but if you have expectations of the basic Mexican resort experience, you will be disappointed.