Plaza Pelicanos Club Beach Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

3425 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Not what I was expecting but it served its purpose. Location is good and easy to get anywhere from there

Don E (Victoria, Canada) on Feb 07, 2024

The place needs some love and attention as it’s an older destination place. The pools show their age as do the bathrooms. The rooms are large and I would recommend the main floor rooms with a pool view. The second and third floor rooms do not have balconies, only large windows. If you can, get a room with a walk in shower as our room had a delaminating 4 foot curved tub. Standing in it was very dangerous and easy to slip For the price it was a fair deal and I would stay there again.

TripAdvisor users rated this property 1 out of 5

Nightmare in PV

642brianb (Vancouver, Canada) on Feb 06, 2024

The standard rooms here are awful. Dark, in disrepair and no balcony. Our room looked over the KFC parking lot. The safe did not function and after being promised 3 days in a row it would be fixed, we gave up. We booked through Air Canada Vacations as a package and they provided zero assistance in getting our issues resolved

TripAdvisor users rated this property 4 out of 5

Would recommend this for food , location and pool area, beach is the beach no weeds, long walks, need deck shoes

Anthony I on Feb 02, 2024

This is our second visit at Pelicans, had a wonderful time best is the pool and food both buffet and by the pool. Lack of English at front desk, but the concierge man don’t know his name help us out so much and attentive was such a pleasure to deal with him. We had the first floor near the eating area no view but convenience just to walk out to cafe and restaurant was perfect. The breakfast is perfect to start the day, while at the pool good variety of food to select from, but we sometimes went to the buffet lunch so much variety , fruits outstanding, fish and beef items tasty. Lots of locals families and kids, the pool on the beach is large always had a place to lounge never had to find loungers. Walk out the front door to the bus that takes you downtown MALICON and very good restaurants nightly was our away from hotel, so safe the bus is only 10 pesos, the taxied are 100 pesos on the way back to hotel worked perfectly after walking old downtown, Malicon.

TripAdvisor users rated this property 1 out of 5

Theives!

Jodi V (Vancouver, Canada) on Jan 26, 2024

The worst experience ever! We paid for a suite but they put us in a standard room! No refund no apology NOTHING staff was so rude and we speaking about us in spanish right in front of us assuming we didn't understand! Andrea was the absolute worst at the check i desk!! This hotel is a scam!!

TripAdvisor users rated this property 2 out of 5

Plaza Pelicanos isn't Grand ... It's Gross!!!

Lisa R on Jan 19, 2024

I stayed at Plaza Pelicanos Grand Beach Resort for one week, December 2023 to January 2024. I do not recommend staying at this resort. With all of the lovely all-inclusive resorts available in Puerto Vallarta, there is no need to stay here. This was our fourth trip to Mexico, and our third trip to Puerto Vallarta. By far, Plaza Pelicanos Grand Beach Resort is the worst resort we have been to in Mexico. When I checked into the room I was assigned to, I quickly turned around, returned to the front desk and asked for a different room. The room was awful, especially the bathroom. The furniture in the room was stained. The faucets were rusty. The bed was uncomfortable and shaky. The furniture on the balcony was dirty and rusty. The bathtub tile was broken and the paint in the tub was peeling off. When I asked for a new room, I was told to come back in the morning when the manager was in. When I returned the next morning, the manager said the resort was at capacity and there was no other room option at that time. Over the next two days I returned to the front desk to let them know that we did not have hot water and we were constantly being locked out of our room because the card didn’t work. But we were told there was no option to change rooms. Finally, when I found a cockroach in the bathroom at 2 am, we were assigned to a new room. I contacted my airline representative for Puerto Vallarta, and he called the hotel on my behalf to make sure I got a new room. The new room was definitely an improvement, but the entire facility is run down and in desperate need of a renovation. When my phone was stolen, the people at the front desk didn’t even pretend to care. I know that lost and stolen items are not the responsibility of the resort, but I thought they would have at least asked some questions like where it was last seen, from where it was stolen, etc. I was told that if it was returned to the front desk, they would let me know. If you want a chair by the pool or by the beach, you have to get there by 8 am to save your chair. Chairs are limited and there are not enough to go around. And the beach towels are old, stained and the edges frayed. The food was mediocre. Housekeeping will make the beds and provide you with small water bottles everyday, but they do not clean or wipe down any surfaces. Speaking Spanish is definitely an asset. A lot of staff spoke limited English and I’d say 98% of the people staying at the resort only spoke Spanish. The staff was friendly and polite. The sunsets, the beach and the ocean view were spectacular. But I will never return to Plaza Pelicanos Grand Beach Resort.

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