TripAdvisor Traveler Rating

What an amazing resort. A gem amongst the resorts. We stayed for 7 days as family with a 13 year old and had absolutely amazing time. The resort is super clean. Staff was professional, friendly and went out of their way to make sure that our stay was amazing. Food was delicious and had sufficient varieties so that noone is hungry. When we wanted to go out of resort to visit few places, the staff was so nice and helpful with their recommendations and directions. Christian was the waiter in Chill Garden and was so fun and so nice that we kept coming back there every night. Louis was our waiter for lunch and dinner and was phenomenal. He made sure we felt like we were part of Plaza Pelicanos Beach Club family, and part of Mexico. This was our first time in Mexico and it was unforgettable due to staff at Plaza Pelicanos Beach Club Resort. We can't wait to go back. Thank you Plaza Pelicanos Beach Club Resort and ALL of your staff for memories that will stay with us forever, and we can't wait to see you all again soon.

We booked an oceanview studio at Plaza Pelicanos through Shell Vacations Club 9 months in advance. When we arrived they didn't explain that we would be put in an alternate room. When I saw the room I went back to the front desk. They said a partial oceanview was the only unit available. I called Shell Vacations Club and was told that this type of thing happens at Plaza Pelicanos and it is out of Shell's control. We were also disappointed that the hottubs on the rooftop are closed. Plaza Pelicanos have you sign to acknowledge that towels saving lounge chairs will be removed after 45 minutes. That never happens and there aren't enough chairs. Why do people save a lounge chair all day long if they're not going to use it for even an hour of the day? Shouldn't we share? The facilities are clean and the bar waiters are friendly.

There are 3 resorts in a row, all owned by the same group. Two with similar names on each side of one, (Sunset?) which is currently under expansion. Plaza Pelicanos Grand and Plaza Pelicanos Beach Club are NOT the same resort. This is a review of the Plaza Pelicanos Beach Club. PP Beach Club will be demolished to continue the expansion of the middle resort. This background is important to understand in this review. PP Beach Club has a beautiful location with 2 pools. One pool is beside the beach and has a bar, snack bar, and area for shows. The rooms, another pool and diningroom are across a street from the beach/other pool area. Because this section of the resort will be torn down, the maintenance is subpar. Light fixtures are literally not attached to the wall, bulbs are burnt out, shower sprays over entire bathroom, and air conditioning is set at cold (no matter the setting). I'm not joking when i say i slept in my winter coat! There is no lockbox for valuabes in the room unless you ask to have it installed for your stay. The food was horrible. If you're coming to Mexico for the food, look elsewhere. Drinks were fine, pool area by the beach was very nice but the snack bar was also not good. Hamburgers and hotdogs and fries. Rarely even tortilla chips... that's a staple in my opinion. If you get a great price, it might be worth it for location alone but if you have expectations of the basic Mexican resort experience, you will be disappointed.

This was an interesting experience and I would definitely not go back to this hotel. Let's begin with the cons: The room shows its age. Broken curtains, broken TV, only one chair in a room for two, intermittent water pressure and temperature depending on time of day. The a la carte restaurant; if you don't make a reservation before 8 am then you will not get in. We were given us a voucher that guaranteed 1 reservation but it would not be honoured by the staff so we were never able to dine in the a la carte restaurant. Thre buffet has very local foods that lacked flavour or seasoning. Although there is a rule that you cannot reserve a lounge chair by the pool for longer then 45 minutes it is not enforced. So if you don't snag one before 9 am then you are out of luck for most of the day as there aren't enough for the guests at the hotel. There just is not enough seating/loungers around the two pools or on the beach. Both of the pools have loud music throughout the day, this is a mixed review item as I wish there could be 1 quiet pool and 1 party pool. Both pools have lots of missing tiles and are really showing their age. The hallways echo every noise made. We awoke every morning to children screaming in the hallways and banging on doors. The pros: the staff are incredibly nice and hard working and attentive. The drinks are great, they will make you anything you want and there are even some top shelf liquors at the bar in the lobby. The baked goods are amazing. The man at the pool side grill is amazing. The pizzas at the pool side are great. I really cannot say enough about how great the staff are. The place is very clean and well maintained as it is. The air conditioning in the room was very good. The location is great to be able to walk to the mall. The beach was great and swimmable. This is a very family oriented place with lots and lots of young kids and is popular with locals. In summary it was just not for me. With everything being so loud all the time and the lack of loungers and the mediocre food it was just not for me.

Pay a bit more money and book somewhere else. The people I met while on vacation here all also said they will not be coming back so I know it's not just my experience. There were a couple excellent staff members- Claudio and Carlos. Other than that this resort is bare minimum everything. Most of the staff don't speak any English and you feel unwelcome. No safe in the rooms was ridiculous. My stuff was stolen off a lawn chair at the pool. No security. Front desk can't even communicate simple things like what time or where a show is. There is no amenities such as a hot tub, gym, nightly entertainment ect. Not beach front or easy access. Not much to do on the resort except sit around and eat and drink. Beach is crowded and not very clean at all. Rooms and hotel itself is falling apart and in desperate need of renovation. New years fireworks was amazing but that was all the other resorts doing. Food was good but still doesn't make this worth it.