Jun 07, 2022
We have been here 12 times. This is the first time we have not been happy. Booked Superior and they changed the special menu to everything that is on the buffet. As well as housekeeping service has been awful. Here is a picture of the new menu. The staff, however, as usual, have been wonderful.
Too many families - loud at night
Jun 05, 2022
Too many young children/families in pool! Rooms were humid/clothes were damp/skin was clammy. Loud shows each night around the pool until past 10 p.m./quiet time is midnight. Will stay at Sunset next!
May 19, 2022
Hotel Pelícanos Club was an amazing place to stay at! Everything was included, drinks ??, food, and entertainment! Juan Chavez and Other staff were excellent servers and Raul Gudiño was the best entertainment instructor! Night shows, and yesterdays live music was the best way to end our stay here. Highly recommend this hotel!!! !!!!!!!!!!!!
Worst Hotel I’ve ever experienced!Don’t stay here!!!
May 04, 2022
We were at this hotel from April 6th to20th, 2022 All inclusive? DON’T ever stay here. We arrived to them having over booked the King size rooms so we ended up with a twin. As we were checking in I noticed it was a twin. I Asked about it and the front desk said it wasn’t. It was! We went back and asked for king size and was told that there nothing available, check the next day. The first room (twin) had a view of the bar , a roof with dirty underwear on it and a flower box with cigarette butts. We asked to have $40.00 changed to peso’s, they couldn’t. Went back in the morning , they said to come back at noon with everything packed. We had plans that day so couldn’t do that until the next day. We packed our suit cases, put them in storage and didn’t get a new room until late in the day. None of the rooms were well maintained. The second room was better with a king size bed, that we slept on upside down because that’s the way it tilted. The king bed had three tiny pillows. We ended up using towels to make the pillows bigger. When we changed rooms the front desk staff started to retaliate. The next day I got a few treats and a note they would make it better. Offering a new room with a porch. We packed up and put our luggage in storage once again, didn’t get our new room until the end of the day. It was the worst room of all. A kitchenette with no fridge and a none of the appliances worked. The room smelt like mold , bathroom door was falling off , the room was disgusting. Because the front desk was so rude and WestJet did nothing to help we just stayed to ourselves. We had our room cleaned only once in the last 4 days, front desk didn’t care. We stayed away from the hotel as much as possible and those were our best times. The staff at the pool and the restaurant were great! The food pretty much the same everyday for 14 days, and very average. We tried often for special dinning but it was always booked, even though we went to sign up right at 11:00 am like we were told. We ate out a lot . Every day there were 100’s of children at the pool , both pools. I’ve travelled a lot in a 40 year sales career but have never experienced anything like this place. You should spend a little more or find a different hotel, DON’T stay here. WestJet should have better standards and better follow up when things aren’t good. Half a star!
DO NOT GO TO PLAZA PELICANOS
Apr 22, 2022
Our first room did not have a locking slider, had a remote control leaking battery acid, had a light fixture that was not attached and also the bathroom door knob was barley hanging on as well. We stayed here twice but over 10 years ago and nothing has been upgraded since. We had to get a little assertive to get into a room that did lock and while an upgrade, still terrible as far as maintenance was concerned. We asked to visit with a manager and despite being told that they would that never happened either. The folks were mostly pleasant, well except the manager of the buffet area who told me that my iphone had the wrong time and refused to let us or the people behind us in for lunch at about 5 past 1 which is when lunch starts, 1PM. On that topic, reservations for the restaurant open at 11AM and are generally booked full soon thereafter, so if you go out on an excursion, or into town you can forget about it. We did not get a single meal there in 8 nights. We have booked with Apple/AMCAR about 10 times and seriously considered no longer doing business with them except that their rep in PV was a strong advocate to us and would have moved us to a different hotel if we'd required it. Told Apple this should not be in their selection list. Had a nice time in PV, despite this very substandard resort. Oh, last thing, the fitness center is at a different location - so they do not have a fitness center.