Dreams Dominicus La Romana reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.6
  • Rooms 4.4
  • Service 4.4
  • Value 4.3

11753 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great customer service

Ryan C on Jun 14, 2025

Customer Service Made it right!!! I booked a room almost a year ago with Hilton from 6/11 - 6/18 and due to a Hilton requirement in how we booked we had to make two separate reservations, one from 6/11-6/17 and another from 6/17-6/18. On 6/11 when we checked in we were informed that the hotel is now managed by Hyatt (Was Hilton La Romana now Hyatt Dreams (family) / Secrets (adult). We were told on 6/11 that our reservation was still good. On 6/13 two days into our stay I discovered that Hilton canceled our reservation from 6/17-6/18 with no notice and there was nothing they could do. Randy in customer service (Hyatt management company and Playa hotel owner) and Ms. Paola went above and beyond and addressed all of my concerns, they provided they best customer service I have ever received hands down!!! As an aside the staff has been very attentive and helpful, my family and I have had a great time!

TripAdvisor users rated this property 5 out of 5

Best trip to the DR ever!

abbyaL6860UP on Jun 14, 2025

We stayed at Dreams Dominicus La Romana from June 6 to June 13, and I can confidently say this was the best vacation we’ve ever had. We’ve been to Punta Cana several times, like many American travelers—but after experiencing Bayahibe, we are never going back to Punta Cana again! American travelers—if you’re not coming here, you’re truly missing out. Bayahibe offers calmer waters, fewer crowds, and a more peaceful, personalized resort experience. The service here is absolutely top-notch—it’s the best thing about this place. Every staff member we encountered went above and beyond to make us feel welcome, relaxed, and truly special. Here are just a few of the people who made our stay unforgettable: • Francisco, our butler, was fantastic. Always available, always kind, and took care of everything we needed with ease and professionalism. • Pablo & Edgar Santiago – brought so much life to breakfast and lunch. Pablo danced, Edgar sang—it was such a fun and heartwarming experience! • Darby (Amstar rep) – hilarious and super helpful, he kept us laughing and informed throughout our stay. • Elias – took care of wine and dinner experiences but also connected with us on a personal level, checking in and chatting like an old friend. • Ivon, our room attendant, was amazing—always attentive and made sure our room was spotless and well-stocked. • Yenifer & Julia at the Preferred Beach – kept the drinks flowing and created an upbeat, friendly beach vibe every day. • Melvin in the Preferred Lounge – truly made us feel welcomed and at home. He was kind, attentive, and someone we looked forward to seeing every day. Also worth noting: the security at the resort is absolutely top-notch. We always felt safe and well cared for, and it gave us real peace of mind during our trip. Another big plus—no one pressured us to buy anything. Extras were available, but the staff genuinely focused on our comfort and experience, never sales. If you’ve seen negative reviews—don’t believe them. Our time at Dreams Dominicus La Romana was flawless, joyful, and one of our favorite trips ever. We’re already planning our return. Thank you to the amazing staff for making this such a special and unforgettable vacation!

TripAdvisor users rated this property 5 out of 5

honeymoon experience

Rui C on Jun 13, 2025

5 stars localization and 5 stars service most beautiful beach 5 stars food and drinks very clean 5 stars employers cool staf

TripAdvisor users rated this property 1 out of 5

disappointing

agop62 (Markham, Canada) on Jun 10, 2025

we booked 3 months ago this hotel and they sended email only 2 days ago our departure saying hotel is overbooked this is really crazy they suggesting another hotel which is I did not liked im so disspointing what kind hotel is this and nobody takes respansibility

TripAdvisor users rated this property 5 out of 5

Great trip with the family. Beautiful resort with fantastic staff!

ahartlei on Jun 09, 2025

The staff was very attentive and the food / service was great. Lots of fun activities for the whole family. The kids (9 & 11) loved the explorer's club. Lots of great evening shows. Spa was great. We did a couply of nearby excursions and the Amstar team at the desk was very good at assisting with that. I had several issues, like a lost door key and a water bottle, and I've seldolm seen staff move so fast to get them resolved. Highly recommend!

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