TripAdvisor Traveler Rating

Resort, food and hospitality was beautiful. Mildred at the Blue bar, best bartender I've ever had. Whatever they are paying her, it's not enough. A gem of a human who made my Wife (Boss) and I feel loved the entire time.

Had a wonderful time at the resort. Mildred at the adults only enclave pool was the best bartender! She remembered our names, made amazing drinks and was so welcoming!

David Santana was an amazing server and took great care of us! Would recommend coming to see him! He made sure we had everything we needed almost before we even asked. Told us about things we can order that we did not even know about or was posted for the eye to see. Kudos and more kudos to David!

The pictures posted online for the rooms are very misleading. I booked an Enclave Ocean View Room with two queen beds. My actual view from my ground floor room was the back of other hotels guest heads who were sitting by the pool. My room was damp and smelled of mildew. The floor had stains, our duvets had holes, the cloth bed base was dirty and one had a hole. The exterior door would not close properly as it was warped and the laminate was peeling off. This was most definitely not a $684 per night room. The food was just basic and the staff need some serious training in customer service. When I initially complained, I expressed that my room was crappy and was a Ocean facing room and not a Ocean view room and I wanted to move to a higher floor. I was told that no rooms on the higher floors were available and the room was not crappy. They dismissed my complaint and defended the room. After I contacted Hilton Guest Services, I was contacted by 3 different hotel staff, none of which offered me an Ocean view room. One offered me a swim up room, which I declined. Instead of giving me what I paid for, they were trying to get me to accept what they were willing to offer. I even asked if they could give me the beach cabana as a consolation. I was told by Carlos King that they were all booked. He offered me a pool cabana, which I declined. I went to the beach 3 days at various times and not one time were the beach cabanas occupied. At checkout, I expressed that I felt that the hotel owed me a refund for the difference between a garden view room and ocean view room. Rubi, who checked me out indicated that it wasn't possible as per their standards what I received was an Ocean view room. I asked to speak to the Manager (who is different than the other people I had spoken to) and was told she was not available and that I could leave my email for her, which I declined. Upon my return home, I contacted Hilton Corporate again and expressed that that I felt the hotel owed me a refund and they stated that they would contact the hotel and I needed to wait for them to follow up with me. Needless to say, this wasn't the vacation I expected. The hotel and staff missed the mark big time!

Amazing experience! I will definitely come back! Loved that there’s always something to do. And the quality is superb. Entertainment was super fun, specially Dauly and Luz! They were really helpful and always energetic. We had a lot of fun playing volleyball!