Hilton La Romana Family Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

17627 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Hilton La Romana

Happiness695499 on Sep 30, 2023

This was our first trip to Punta Cana but won’t be our last. The Hilton La Romana is a bit further away from most things and there isn’t a lot of beach area to actually walk on, as we enjoy taking walks on the beach daily on vacation. With that being said, the resort is beautiful. There are several pool options depending on your desire for a more relaxing day or a little more energetic vibe. They offer lots of activities throughout the day and the gym was really nice. We decided to splurge and do the butler option and have no regrets about it. Michael was fantastic. His English was fluent and he helped us navigate reservations , made transportation arrangements for us when went in the next town and brought a cooler with ice, water and beer for my husband each day to the pool. He made us feel a little extra special each day. I had a text every morning with the daily resort activities and asking what we needed that morning. We had very low expectations about the food and I can be a bit picky, but we were surprised by how good the buffet was and the made fresh options that were available. It’s their slow season, so they closed a few of the restaurants each day so you had to be sure you kept up with the schedule. The staff were all very friendly and kind. They were always so grateful for any tip but never made you feel bad if you didn’t have cash on hand. We were not huge fans of feeling pressured the first few days to go to a sales pitch for Purchasing “points” in return for a free cabana for a day, but once we were firm about our No they did back off. My husband is a diamond member so it did entitle us access to the Premium bar and pools which had the better liquor/ alcohol options, which I highly recommend.

TripAdvisor users rated this property 5 out of 5

Friends from Texas

aliyah_htx (Houston, Texas) on Sep 29, 2023

Amazing! Came here to relax and unwind and was able to do just that. The amazing service added the cherry on top seriously. Mildred & Alexander at the premium pool added another level of unforgettable hospitality! They make sure to treat you right and make you feel important! Junior, the concierge, was also amazing and was willing to go above and beyond and truly wants to make sure your stay is perfect. On top of that, the grounds were beautiful, clean and well maintained! They really take pride in the resort and you can tell. I will definitely be back soon even if only to visit my new friends lol!

TripAdvisor users rated this property 5 out of 5

Incredible vacation.

Bubiera25 on Sep 28, 2023

It is the perfect place to spend a vacation, we had a lot of fun, very good food, the staff is very friendly, we loved the complex in general and I can highlight the entertainment guys René la roca, María Reyes, Rossi and Yuliana, they made us have a lot of fun. I recommend ??

TripAdvisor users rated this property 4 out of 5

Fun and relaxing adults-only all-inclusive with amazing beaches and excellent butler service.

Kevin L on Sep 28, 2023

Hilton La Romana is gorgeous. The beaches areas are amazing and the water is spectacular. The beach beds at the edge of the shore are a great way to spend the day. Service is excellent if a bit sluggish at times when hanging at the pool or beach. The suite we stayed in, Garden deluxe king, was very nice, well appointed, interesting bathroom art, comfy beds and pillows and great AC. The only reason that this isn’t a 5 star review is the food. Two of the restaurants, the Italian and French restaurants, were good, but the buffet and meals at the other restaurants were lacking in flavor and in some cases were just wrong in how they were put together, example: ceviche is not three small shrimp in ketchup sauce with slivered onions. The burgers from the grill on the beach were pretty good. Butler service was top-notch! Danilo is awesome! He kept us updated via WhatsApp and he made every day feel special bringing us a cooler of sparkling wine and juices and fresh fruit.

TripAdvisor users rated this property 5 out of 5

Amazing Vacation

Lookjen P on Sep 26, 2023

I would like to share my amazing experience during our stay at Hilton La Romana. From the moment my husband and I arrived at your resort, we were greeted with warmth and hospitality that made us feel very comfortable. The attention to detail and the exceptional service provided by your staff exceeded our expectations in every way. In particular we wish to extend our gratitude to your concierge team, and in particular to Tayla for her invaluable, professional and impeccable customer service. Tayla was always pleasant and willing to offer assistance with helping to plan our daily activities. With such a memorable and enjoyable vacation, Hilton La Romana is at the very top of our list for a future vacation.

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