TripAdvisor Traveler Rating

Febles was top notch. Very attentive and made sure we were well taken care of. Alexander and Olga at the Premium Pool Bar were by far the best bartenders I have ever encountered. Amazing quality and care are put into their drinks. Overall the resort was lovely. All staff we encountered were wonderful. We enjoyed the environment and entertainment. The only negative was the Italian restaurant, the food was not the best. We look forward to coming back.

Vacationed at the adult resort with another couple. We stayed in a premium oceanfront room with amazing views of the pool and ocean. Staff was terrific, butler Fables was attentive and responsive, bartenders Olga and Aleksander at premium pool make delicious drinks and remembered us each day, our bellman Ronny and Aquino were super helpful with our bags. Didn’t care for Italian restaurant all others were great including the buffet. Goat stew at Chinola was a happy surprise (think slow cooked pot roast). The grounds were beautiful and impeccably kept with maintenance crews working each day to keep it that way. They do a great job of hosting a variety of activists all over the resort, making you fully utilize the whole property, family side too. We look forward to a return stay.

We had a beautiful week on the adults only side. We loved that we could travel anywhere on the property ans eat at any of the restaurants. We liked having access to the Premier lounge and private bar for drinks and snacks. Thanks to Oscar in the reception for guiding us around and attending to any needs and questions like when our toilet had a leak.

Excellent staff, nice hotel, horrible guests The hotel is beautiful and nicely situated with beautiful gardens. The staff is extremely friendly and helpful. The food is good. However the hotel is flooded with Russians that behaved horribly. They treated the staff like badly, threw garbage from the balcony, drank heavily and were noisy all night. They even defecated in the hotel lobby during the day! In general they made the stay for many guests really unpleasant and spoiled the otherwise really scenic and beautiful location as well as the efforts of the staff. If it would be for the hotel and location I would return, but only if the behavior of the guests (especially Russians) changed.

Recently came back from another great stay. I have been to this resort 3 previous times and continue to look forward to the next. First time staying on the adult side too. I had a large group with me (family/friend trip) and we were able to experience much the resort had to offer. First off, the dining experiences were great. Sakura was a great experience and food delicious. Seriously recommend the Tepanyaki experience. All of the restaurants delivered. Secondly, the activities were great... plenty of options. From the Casino, to the Spa, water sports and volleyball. Fun was had by all. Lounging by the lazy river is a must do. Butler service was excellent. Luiding and Victor were always available to assist. They made dining reservations (Sakura only) and spa appointments but also were there for so much more. Thank you! Lastly, Bienvenidos (Spices) is one of the most attentive and helpful servers. He and Jose are faces we always enjoy seeing. Looking forward to my 5th return next year.