Hilton La Romana Family Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

16508 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5


mauriciovY7712BQ on Jul 02, 2022

Excellent , good service, very professional. Daily update of activities, close contact with us. Victor was very attentive, friendly, helpful and cooperative. We think we will come back to the hotel and have the butler service again. It is highly recommended mostly if you are traveling with other family members and kids.

TripAdvisor users rated this property 4 out of 5

It is a BEAUTIFUL property but food and drinks were just okay and we had a few issues with service

Y7836RUkatier on Jul 01, 2022

Everything on the property was very clean, our room included. It was a big, beautiful room with lots of closet space. The water park was fun and awesome and never too crowded. The pool too was big and fun and the beach was BEAUTIFUL! The gym was great too - not huge but clean and big enough. Unfortunately the food was mediocre and the drinks were super weak. They didn't know how to make a cosmo or a vodka-soda. They had a great schedule of daily activities, something for everyone. But it was super frustrating that you had to seek out the schedule from the front desk (after waiting in line) and if you got up late, you might have missed things that you wanted to do in the morning. They should have offered the schedule virtually and the day before. I highly recommend the circus show and the crossfit class. They were definitely on island time and nothing happened quickly (waiting for a table, waiting for food, waiting for drinks). And reservations filled up QUICKLY! We got there on a Friday and were unable to get a reservation on Sunday for the Peruvian restaurant, despite the fact that there were a ton of empty tables when we went by. Again, though, the spot was beautiful, the people were very nice, and everything was very clean.

TripAdvisor users rated this property 5 out of 5

Fantastic beach getaway at a great Hilton property with kind and friendly staff

wes604 (West Vancouver, Canada) on Jul 01, 2022

A relaxing and romantic restful 12 days at the Adult only Premium Club side which also allows you access the entire facility. We enjoyed the beach, facilities and tour to Sanoa island, hour snorkeling close to the resort and heartfelt staff especially Dany and his team at the Alexander and Margaret at our premium club pool

TripAdvisor users rated this property 5 out of 5

Unforgettable getaway

D9827ERjessicam on Jul 01, 2022

We enjoyed 3 nights & 4 days bachelorette party. The entire staff is extremely friendly, professional and go above and beyond to ensure your every need is met specially Ceilin K. over reservation center you are rock star. The server Gulleno aka/ Denzel Washington over Sakura restaurant was nice & attentive. also #1 Bellboy Jose A & Aneuris F you guys are amazing. also, can't forget my bartender over Priemer club thank you for all your amazing drinks and service

TripAdvisor users rated this property 5 out of 5

Great people, beautiful place

SamWard1D on Jun 30, 2022

This was our second time coming to this resort, and it did not disappoint once again. We were coming to celebrate our mums 60th birthday, so we decided to get a butler. We were SO fortunate to have Yoel as our butler! Such an absolute gentleman that always kept us on our toes with little surprises. He made my mums birthday very special and for that we were very grateful! If you are coming request Yoel! We were lucky to receive a beautiful upgrade to a swim out room! This was an amazing addition to enjoy afternoon swims after a long day at the main pool drinking with the very best bartender, Alex at the premium adult pool! He never let our drinks go empty and he made us some absolutely AMAZING cocktails!! Him and Yoel were the highlight of our vacation. Overall the whole team at the Hilton La Romana were absolutely amazing. We did have a few bumps in the road with some of the service at the restaurants, but we understand that they are probably still short staffed. Some of them are working long days for weeks of a time, so we just made sure to bring our patience each night. Overall, we had an amazing time! We hope to return again in the future!!

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