Smelly rooms, food needs improvement , internet needs more rooters
Feb 17, 2024
We are returning guests and last year it was way better and higher quality!!!!
Hotel and location is good no doubt,
However, quality of the food and guest entertainment become much worse comparing to the last year.
Firstly, time to time in the hotel area accrued very strong CANALISATION odour, we have stayed for 11 nights and we experienced it around 6/7 times , sometimes it was impossible to open room window.
Secondly, don’t expect any delicacies, neither avocados or decent seafood meals, we were fed with fast food every day , like burgers and burritos , seriously!!???
The Dominican Republic currently ranks as the second-highest avocado producer worldwide
The geographical enclave of the Dominican Republic makes the country a benchmark when it comes to its seafood cuisine. Don’t expect any of that in the Hilton La romana. Food was AWFUL!
Room cleanness was ridiculous when we first checked in, after complain it was much better.
Jacuzzi in family area was closed for kids, however last year it was open for kids, what is the point to place adult only jacuzzi in to family zone? Nonsense.
After complaining to the hotel management , jacuzzi was open to kids. Why everything was so complicated this year?
It was clearly visible that hotel cuts budget on everything!!!!
And finally, internet had major issues, signal is not strong enough, in some locations is simply did not exist!!!!!!!
Probably it is our final time at this hotel.
Yailin was the best at the front desk!
Feb 17, 2024
Yailin was one of the most lovely young woman I met at the resort. She checked us in quickly and so professional and kind. She remembered me each time we saw each other and felt so blessed to meet her. She is one of the reasons we loved the resort so much. Helpful and accommodating! Best vacation ever!
Birthday and Celebrating Masters Degree Celebration
Feb 17, 2024
Byron who was assigned to my sister and I as our butler for the week was absolutely phenomenal. My sister and I were here celebrating a birthday and a masters degree graduation. Bryon was so attentive each day making sure we didn’t want for anything and booked our dinner reservations- if needed. He booked our spa day for massages on the beach and made sure my birthday day was perfect- with pineapple ?? drinks delivered personally to the beach and that the room was decorated as a surprise for my birthday. The resort is absolutely beautiful- and so clean. The entire staff is so compassionate, kind and welcoming. I cannot recommend this resort enough. Thank you for everything!
Most memorable honeymoon ever!
Feb 17, 2024
This place was great. Everyone was so friendly and nice - especially Prioh and Fernando! The food was great, the spa was lovely, the excursions were super fun (we recommend the Catalina excursion!), and the entertainment was really enjoyable. We had such a good time and will definitely be coming back to the DR!
Relaxing winter sun in paradise
(London, United Kingdom)
Feb 17, 2024
Just had a winter sun holiday here , we only had a week which was fabulous. ( would loved to have stayed longer )
The resort is lovely , exceptionally clean , staff everywhere always friendly and welcoming. Great room and bathroom , plenty of hot water in massive shower .
Plenty of storage space , lovely terrace area to room .
Pools are amazing , a large area of ankle high water to sit or paddle , a much deeper side too for swimming , ladies bringing drinks around are very friendly and always there . Or swim / paddle over to bar to get your own drink .
Entertainment team are great , no pressure at all , not intrusive in adult side but more goes on in the family side I think,
Lots of choice of restaurants , the buffet is great though , plenty of choice , the meats are especially well cooked and good quality , bread station is plentiful as is fresh fruit and juices in morning , the pastries are to die for in the morning , so much food to choose from , everything you would ever need at any meal , we went to the buffet for all our meals as it was so good . The coffee shop is fabulous, great coffee and cakes , lovely staff , busy in the morning but you never have to wait , seems to be the more people there the more staff appear , I never waited more than a few mins , excellent service with a smile always .
Lots of sunbeds , they do get taken early around the pool but always plenty on beach which is clean and lovely .
Pool toilets always clean too .
The grounds you walk through to get anywhere are immaculate and so attractive , always photo ready .
A must at sunset is to go down to the pool beach area for amazing sunset photos.
They do appreciate tips of US dollars , their service does deserve it for sure to whom ever you wish to give it to .
Overall we had an excellent holiday in a wonderful resort , we will return , 100% recommend this resort , you can’t not have a great relaxing holiday