TripAdvisor Traveler Rating

Premium Prices. Budget Service. Zero Hospitality. This resort is an absolute disgrace and should not be advertising itself as premium. Reception is a mess — permanently understaffed with endless waiting times. On arrival, we were given the wrong room type yet still charged the full, much higher price of the room we originally booked. When challenged, the response was simply “we don’t have that room type left”. No apology. No explanation. No solution. Just blatant indifference. Eventually we were given the type we had booked - but it was a struggle to get this!!… why?? We were given zero information about the resort. No explanation of facilities, no guidance on how anything works, and not even told we had a butler. This is basic hospitality, and they failed at every level. The staff attitude is appalling. Most staff are rude, dismissive, and openly make you feel like you are an inconvenience rather than a paying guest. The only person who showed any professionalism was Wilbher, the butler — everyone else was unpleasant at best and hostile at worst. Food is unacceptable. Restaurant meals were regularly served cold, clearly prepared without care or pride. One of the most shocking incidents occurred at a restaurant we had booked separately within the resort. We arrived 5 minutes late and the chef flatly refused to cook for us, creating an extremely tense and humiliating situation. He only agreed to serve us because we were accompanied by a local friend. That alone tells you everything about the attitude here. The main lobby bar staff behave as though serving drinks is a personal inconvenience. Asking for a drink feels like an interruption rather than the service you are paying for. We paid a significant amount of money for the premium section of this resort. There is absolutely NOTHING premium about it. The service is poor, the attitude is shocking, and some staff are borderline aggressive. Between us, we have over 20 years’ experience in aviation and hospitality, so we know exactly what good service looks like. This resort fails miserably and should be embarrassed to operate at this level. Save your money. Stay elsewhere. We will never return.

We booked a premium junior suite over looking the premium pool, we paid a lot! What these morons gave us was a gross tiny room looking out at a garbage heap. No reimbursement, no room change just a too bad. The front desk people are absolute idiots. Dirty beach, terrible food, brutal lazy service. Don’t waste your money here. The Impressive should be called “ The Piece of Crap”!

Overall Great service, good value, clean rooms, most ala cart restaurants were fantastic! Here is a breakdown of our review. 1. Excellent service- every staff member we met was so friendly. If I were writing a review on service alone it would have been 5 out 5!! Special thanks to our butler Juaris, the premium buffet lounge staff Alba, Yiemi, and all of the amazing staff members that went above and beyond to greet us and make our breakfast and lunch a positive experience, the premium pool bar staff were wonderful, premium beach bar staff, Mediterranean, Mexican, Italian, Grille, and Ocean Buffet staff were fantastic!! Thank you to all!! 2. The beach is beautiful and there were plenty of open chairs. A lot of chairs are in the shade but if walk a little you can find sun. The shady warm breeze was amazing. The ocean and beaches were clear and beautiful. There was a rainstorm our last day which caused some churn and seaweed but nothing to worry about. It’s the Atlantic Ocean so depending on the wind the ocean can be a little rough. The beach vendors are friendly and we bought some gifts. 3. The pools were clean and beautiful. We spent most of our time at the premium pool which was wonderful!!! The premium swim up bar was great! Activities were so fun including a foam party, bingo, water aerobics, karaoke, and some quiet time. Plenty of sun and open beach chairs. Also, plenty of open chairs in the shade. Restroom and premium lounge are close to the pool so that was a plus. 4. The food…breakfast and lunch in the premium lounge was great!! They had more options than I expected. Everything was fresh and they have a fresh fruit juice bar. The Mediterranean restaurant was excellent! We ate there twice! The Mexican and Italian restaurants were excellent! The Grille the steak was great but the fish overcooked and had to swap it for a steak. The hamburger did not look right so I would not recommend. The main buffet was our least favorite for lunch, we didn’t eat dinner there but walked through and it looked like a lot of options. 5. The resort reservation…We were with a group and booked 3 Ocean Front rooms under one reservation. I sent an email prior to our arrival asking for at least 2 rooms to be in the same building with one to be on the first floor for a disability accommodation. I wanted to be in a room close to my senior mom who was in a room alone in case she needed anything. Unfortunately, when we arrived they could not accommodate this request. We were all disappointed because we reserved and paid for ocean front prior to our arrival. The only way to have two rooms in the same building was to have a garden view on the 2nd floor in building 23. While the room was very nice it was difficult for my mom to go up and down the stairs. I understand that ocean front may be limited but I find it hard to believe that they couldn’t find one room available on a first floor in any premium building. Check In took a longer than expected.Bottom line…if going in a group do not expect to be in buildings near each other and first floor rooms may not be available and they do not have elevators. The rooms…building 23 rooms are big with a couch, table and chairs and very clean, large bathroom with double shower head, balcony and mini bar with water, soda, Coors light and champagne. Building 25 room was much smaller and did not appear to be renovated. The lobby at night was lively with entertainment.

This is another joke in this resort. Eveyone are pretty much same premium and non premium. There are one or two places which are called premium only. Pretty much they are same quality as others. Worst resort to go.

We have just come back from a week at Impressive and we were in premium. We have never been to Dominican Republic before and not been to a large all inclusive resort for a very long time so didn't really know what to expect, but coming from the UK in December, we just wanted a bit of winter sun and wanted to relax a bit which we absolutely did! I think the reviews that I have read have all been quite accurate, there are some excellent bits and there are some very poor bits, so here is my summary. The airport - we arrived on Saturday afternoon and breezed through passport control and immigration, and were out of the airport within 45 minutes of landing, no issues at all. On departure, again, breezed through check in, passport control and immigration and were in duty free within about 20 minutes from checking in. We didn't have children with us which might have made a difference as we could use the self service passport control. The only issue here was the management (if you can call it that) of the taxis outside the airport, it's chaos! We had pre-booked a taxi but still waited ages for it to arrive. Arrival at the hotel - We were directed to the premium check in where there were 2 staff checking people in. it still took nearly 40 minutes as the 2 people already there were taking a really long time. We were told that our butler wasn't there, as he had already gone home for the day, so we were told to go back "early in the morning" to meet him. The room - No issues, no complaints. We were in a premium pool view room, it was very comfortable, aircon worked brilliantly! For whatever reason, we were missed off housekeeping schedule for first 2 days, but our butler sorted this and someone came almost immediately and serviced our room and we weren't forgotten again, what I would say was that our room wasn't cleaned until really late in the day, so often we would be going back to the room after a day at the beach/pool and it hadn't been done, but someone would come around 5pm to do it The beach - seaweed wasn't really an issue, it's just nature which you can't change. We did find the beach very windy every day we were there and the sea was quite rough. I don't know if this is normal or if we were just there on a bad week. We did have a walk along the beach passed other resorts and the seaweed on those areas of the beach were much worse. I don't know why people complain about the seaweed smelling bad, we didn't smell anything The staff - we don't speak Spanish other than some very basic greetings and gestures which we used at every opportunity. A lot of the staff looked miserable and were not very friendly. A smile is the same in every language and just walking around the resort the staff don't smile or say hello or anything. SOME staff were really friendly but we found the majority weren't. In the restaurants, our waiter would talk to us, but nobody else would. The a la carte restaurants - very mixed! The Mexican restaurant stands out as the very worst. Food was awful, cold and tasteless and didn't match what the menu said. My wife and were eating the wrong things that we'd ordered and didn't even realise. The others were OK, the Grill restaurant and the Japanese Teppanyaki were really good and we wish'd wed gone there again. Excursions - there are a lot of people trying to sell you excursions, but they only want to sell you certain ones. Our Butler told us her could arrange "anything we wanted anywhere on the island" We wanted to go to Reserva Ecologica Ojos Indigenas, but he said that there are no excursions there - that isn't true. He directed us to someone in reception who again wanted to sell us the 7 in 1 excursion which we didn't want to do. He told us that we would need to get our own taxi there as there were no excursions there - again not true. We booked an excursions on 'Get Your Guide' and it was excellent. It's worth trying to negotiate on price. one of the tour operators wanted to sell us a city tour. Price started at $250 and eventually was agreed to do for $150. We did have a really good time and it did everything we wanted a holiday like this to do. Just sitting by the pool or on the beach was everything you'd expect.