TripAdvisor Traveler Rating

great experience the rooms are huge, they have activies the whole day to entertain the guests. the restaurants have good food and the employees are very helpful. Gasolina is very charismatic, energetic and kind. the beach is beautiful, with no waves. i recommend the parasiling and the kayak activity.

We had a fantastic stay. we booked a premium upgrade in the UK and it was worth it just for little things like a butler if you couldn't book the restaurants or if it was a special occasion while you was away they would help sort out the celebrations and dress the room with balloons and a banner on the door . We never struggled for a sun bed in the shade we spent most of our time under a palm tree on the beach the pools were realy empty the food was good we found that you could book the restaurants very easily on the app we tried them all and enjoyed them all it seemed like you could only book up to 5 days in advance so it just meant every morning booking a restaurant for in 5 days which we managed on the app with no troubles once you've booked it shows no availability until the next morning we got the gist of it and eat realy well the entertainment staff work realy hard and are realy friendly and the grounds are kept beautifully. The staff in the dive centre near the beach are great we went out on a speed boat and drived and swam with dolphins at a fantastic price you can also use the paddle boards and the kayaks for free and you can try diving for free in the pool didn't have any need to see the tui rep but she was at the hotel nearly every day what I liked about this hotel was there was no sunbed stampede what ever time of the day you went to relax on a bed you could always get a bed in the shade or in the full sun there where bars near every pool and on the beach our room was lovely and our air conditioning went down to 15.5 which was fantastic our maid looked after us so well she deserved a medal all in all beautiful grounds fantastic rooms and very welcoming staff it was my birthday while we were there the butker dressed the room for me and left a beautiful fruit platter and a bottle of champagne and the day before we came home the maid left us a realy nice ploughman's platter the fridge was stocked daily was perfect

This hotel has lost a lot of points in my review since the first time we were there in 2019. This was our 2nd time and will be our last. The reception at the premium lobby needs a little work because the waitresses at the restaurant are more welcoming and sympathetic than those behind the counter, especially the Premium Lobby. Butler Service?? We saw him the first day when we arrived and the last day when we were leaving as we needed our airport departure time information from the lobby to the airport since we did not see any desk of Air Canada representative or other company on site during our stay!! To reserve your restaurants, we did it ourselves via the internet on the restaurant's website because our Butler had not done so after asking him several times. Extra charge for Impressive Premium which gives you access to the swimming pools which are reserved for Premium only if you do not want to go to the large swimming pool which is for everyone including families with children. Private beach as well. The food at the buffet is not very hot, so it is not for those who like to eat there food hot as this is not always the case. The food remains to be desired for a 4.5 star. The beach is beautiful, we never ran out of chairs or palapas no matter what time we went. No need to get up early to reserve chairs. The sea is beautiful and clear in the morning, without any sea weeds and in the afternoon the ocean is not as clear but still with little sea weeds. So in my opinion this hotel does not deserve a rating of 4.5. The food remains to be desired but for the cleanliness of the resort and room I have nothing to say and the outdoor toilets always clean. We are going to consider going to another resort this winter. ? Wifi doesn't always work and disconnects regularly even when you are in your room. another point that I forgot to say is that most of the menu restaurants are not air-conditioned places!!

We are so thankful for the kind staff, from the entertainment to the servers they were so thoughtful and give the maximum experience. We were very lucky to meet Gasolina, Cherry, Chocolaytor, Robinson, Bonbon and so many more on a personal level. They take the time to interact with you no matter how busy they are. We strongly recommend doing the Impressive Premium package as you have access to private pools and free room service. The rooms were updated and clean. The food was amazing and there are multiple shops to buy from. Also always activities like a foam pool party during the day to a circus/silent disco and much more in the evening. The drinks are also good. Thank you to all the staff members who made this trip as enjoyable and memorable as it was. We recommend it 100000%

Everything and everybody was fantastic Gasolina, Chocolado, Juan, Harry, Manual, & everyone working there make your trip amazing from start to finish !!!! It was amazing time, don’t want to leave, could get used to this kinda life!!!! We will be back here!!!!