TripAdvisor Traveler Rating

The impressive is amazing, the Blackangel is funny, friendly and Charismatic. He made the stay better. There were several activities that made the days better :)

It was an amazing experience on my honeymoon, we were very well served by BlackAngel, which made the days more fun and relaxed. I will certainly come back here!

Impressive Premium – Honest 10-Day Review (Nov 20–Dec 30) I stayed 10 days at the Impressive Premium and overall had a great experience. We were assigned a butler, Jose, who handled our check-in and took care of all six of our à la carte restaurant reservations. He was always available for anything we needed and truly delivered top-notch service. Our room was lovely, featuring two walkouts, and was steps from both the pool and the beach. The only downside was the jacuzzi tub on the balcony, which unfortunately did not hold water. The à la carte restaurants were excellent—great service and delicious food across the board. On the other hand, the main buffet lacked variety and was often overcrowded. The Premium buffet was nicer and less busy, but still had limited choices. The liquor throughout the resort was top-shelf, and the beach was beautiful with clear water and soft white sand. A warning about excursions: Avoid the Top Tours Saona excursion. It took over 12 hours from pickup to return. The brochure promised 3 hours on the beach, but we got just over an hour. Drinks were advertised as free, yet there were paid drink options. The beach area was full of vendors and massage sellers constantly approaching. They also take your photo, tape it to a mamawana bottle, and try to sell it to you for $20 USD—overall a complete waste of a day. Back at the resort, the entertainment was fabulous, especially the Michael Jackson show, which is a must-see. The resort is clean, has plenty of pools, and offers a beautiful atmosphere. Overall, a great stay with some minor issues, but excellent service—especially thanks to Jose.

First of all slow check-in process, I arrived at 4 pm and I got my bedroom at 8:30 pm, I don't receive the room that I pay for, besides the room was all dirty dust everywhere one lamp was full of stains and do not have a bulb, the soap holder was broken and the bathrope was ripped, the jacuzzi had 2 hair. As if that wasn't enough 7 of 8 people in our group got food poisoning we had diarrhea, vomit, and fever. The only compliment that I have is for the people who work in the restaurants.

Resort was beautiful. But there are many issues. Room Stunk, There is no hot food. They really try to sell you a time share. I was shocked once I found out and refused to go their morning meeting.