TripAdvisor Traveler Rating

We had the best experience here! People need to remember that you're not on North America, but Carribean time. Check In and Out were a little slow, but nothing extreme (maybe 15 min). Staying as a Premium Guest you had added amenities, but they were in no way supposed to replace the main amenities. For instance, Premium Guests have their own small Lounge with a small breakfast and snack buffet. I LOVED having this right by my room in case I didn't want to eat a huge meal at the main buffet. The pool is smaller than the Main pool, but again, this is a private pool for premium guests and we personally enjoyed the more low key area instead of the main louder area. Every single person who worked there seemed very happy to be there and relaxed. And all workers said that the hotel treats and pays them very well. Their maternity leave for workers is even better than the 6 weeks you get in the USA! We especially LOVED the pool bartender Juan and he had so much energy everyday. Yes there were things we didn't have (i.e. Robes Slippers, Hair Dryer, etc.), but all we had to do is Whatsapp our Butler and he had it sent up. Yes we did have a couple centipedes crawl into our room, but hey you're in the Carribean! Doesn't mean the resort is dirty in any way, but you're in the jungle so get over it if you see a couple of insects. Our butler is so attentive and is always happy to help. The staff don't expect tips, and I waited until the last day to tip the staff bc they did such an amazing job the whole time I was there. You could tell they were working hard for you with or without tips. I got the same service as those who were tipping daily. The only draw back was the seaweed on the beach, but they worked hard to clear it away, but the ocean brought a ton in everyday. Oh well, that's Mother nature for you. So just stay at 1 of the 4 pools lol. Buffet was AMAZING!!! Though the resort doesn't offer shellfish, but mainly fish and mussels. Oh well, you can't have everything, but this was as nearly perfect as it comes! We were there for 10 days and want to come back for a few months!!!

After 11 hours from London we were instantly welcomed by happy, smiley and enthusiastic staff! Entertainers (including Chocolate) showed us straight to the bar and told us about all the events during our stay here! 1 day in we were ??invited to go on stage to play a game and already waiting was Chocolate dancing and putting us in a GREAT mood!! The Michael Jackson was a FANTASTIC night and full of laughter and energy! A great selection of places to eat during the day and night including Italian and French restaurants! Loads to offer with drinks! The Mojitos and Cocktails were constantly poured (everyday hungover…)

I like the hotel very much. The weather ??is nice here and the sun is shining the whole time we are here. Poolside drinks are very good and I like it here. Our hotel room is clean. The only thing that bothers me is the sea in which there are sea races and you can't swim in it. The food in the buffet is luxurious, my friend and I enjoy the food very much and we like to choose from the many desserts. Chocolate is the coolest person at the pool. We had a great time here and will definitely come back to Punta Cana next year.?????

I am still currently here. I have requested room change, and hotel change, they have no accommodated. My room smells of mould. They tell me it doesn’t. There is no good food.. i am not one to complain. I am living off bread and snacks I brought from home. The towels at the beach are not premium or fluffy , they are old and rough. There is no way this is a 5 star, I’d say 3 star at very best. I need help and no one is calling me. Brutal.

This is a beautiful resort and we really enjoyed our stay. I’ll start with check in. We checked in on the premium side. There was only 1 working the desk and a very unorganized group of 6 arrived before us so we waited almost an hour to check in which wasn’t great considering we had been travelling since 3 am and it was now 6 pm. The room was nice with a modern look, but unfortunately we did not get the king bed we requested. We made due with 2 doubles. A key card was needed to run the air conditioning so we left ours in all the time so the room would be cool. Housekeeping was excellent and replenished our towels and toilet paper daily, and kept the room swept and clean. We had towel art everyday which was so much fun. We received 2 mini beers in the fridge daily however had to request them or we wouldn’t get them. Plenty of Water bottles stocked in your room daily. We were in building 23 which was a fantastic location on the premium side. The only other thing with the room was that there were some amenities missing such as hair conditioner and we were told they didn’t have any on resort so we had to buy some from their on site store. This was the first and last time I won’t bring my own, the lure of upgraded amenities advertised on the website made me stupid for a moment I guess. Starly was our butler and made all our dining reservations. We connected with him through what’s app. He was quick to reply and friendly. Dinner was really good at all the restaurants and service for the most part was great. Pizzas during the day at the pizza oven were delicious. We also ate at the premium Restaurants for breakfast and lunch. We attended one of the sectarian presentations and were given a couples massage in the spa for doing that. The spa massage was wonderful. The pools were clean, and the beach on the premium side had plenty of loungers available under palapas anytime of day. There was a lot of sea grass but they tried hard to rake it up daily. The venders on the beach are not pushy nor will they approach you they just walk back and forth. There were venders on resort 2 of the days that were really pushy. Entertainment -Michael Jackson show and Circus are worth the watch. I really didn’t have much contact with the entertainment staff itself but did occasionally see them walking around and also dancing in the lobby at night, they looked like they were having fun. We didn’t visit the nightclub or casino. The resort is small and easy to maneuver, beach and grounds are beautiful, plenty of food and drink. Other then not being able to venture too far from a bathroom the last 3 days, we really enjoyed it here.