TripAdvisor Traveler Rating

Miguel Picachu is a lovely and friendly man who is always ready to have fun and entertain the guests through dance and music!

Lialiana, cruz, genova, eruvier, are the best bartenders, they are all so fun!

Best experience ever. I had the best time of my life here Nicol entertainment ( games) was amazing.

Premium Prices. Budget Service. Zero Hospitality. This resort is an absolute disgrace and should not be advertising itself as premium. Reception is a mess — permanently understaffed with endless waiting times. On arrival, we were given the wrong room type yet still charged the full, much higher price of the room we originally booked. When challenged, the response was simply “we don’t have that room type left”. No apology. No explanation. No solution. Just blatant indifference. Eventually we were given the type we had booked - but it was a struggle to get this!!… why?? We were given zero information about the resort. No explanation of facilities, no guidance on how anything works, and not even told we had a butler. This is basic hospitality, and they failed at every level. The staff attitude is appalling. Most staff are rude, dismissive, and openly make you feel like you are an inconvenience rather than a paying guest. The only person who showed any professionalism was Wilbher, the butler — everyone else was unpleasant at best and hostile at worst. Food is unacceptable. Restaurant meals were regularly served cold, clearly prepared without care or pride. One of the most shocking incidents occurred at a restaurant we had booked separately within the resort. We arrived 5 minutes late and the chef flatly refused to cook for us, creating an extremely tense and humiliating situation. He only agreed to serve us because we were accompanied by a local friend. That alone tells you everything about the attitude here. The main lobby bar staff behave as though serving drinks is a personal inconvenience. Asking for a drink feels like an interruption rather than the service you are paying for. We paid a significant amount of money for the premium section of this resort. There is absolutely NOTHING premium about it. The service is poor, the attitude is shocking, and some staff are borderline aggressive. Between us, we have over 20 years’ experience in aviation and hospitality, so we know exactly what good service looks like. This resort fails miserably and should be embarrassed to operate at this level. Save your money. Stay elsewhere. We will never return.

We booked a premium junior suite over looking the premium pool, we paid a lot! What these morons gave us was a gross tiny room looking out at a garbage heap. No reimbursement, no room change just a too bad. The front desk people are absolute idiots. Dirty beach, terrible food, brutal lazy service. Don’t waste your money here. The Impressive should be called “ The Piece of Crap”!