Occidental Caribe reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 3.5
  • Location 4.5
  • Rooms 3.5
  • Service 3.5
  • Value 3.5

16711 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5


carol_l_kelley (Birmingham, Alabama) on Jun 15, 2024

We were w group of girlfriends staying at this resort. We checked in on Saturday and moved hotels on Tuesday. The rooms were not clean, the AC didnt work, the food was very bland and repetative, the staff was angry and unhelpful. When I reached out to customer service to get things addressed, either they didnt answer the phone or they said someone would be right there but no one ever showed up. I am owed a refubnd for nights not stayed, it has been 2 weeks and I am still waiting on my money. most Barcelo's are not like this one. I really cant belive it is one of theirs.

TripAdvisor users rated this property 2 out of 5

went below my low espectations

erick manuel m on Jun 13, 2024

The hotel experience was disappointing. The service was insufficient, the food and drinks were of poor quality, and the staff lacked friendliness. The customer service was unhelpful in addressing any issues, including those caused by the hotel. The disco lacked proper air conditioning, the wifi was unreliable, and the check-in process was excessively long with extended lines for food.

TripAdvisor users rated this property 4 out of 5

Family trip

jessicamedley85 (Terre Haute, Indiana) on Jun 13, 2024

We took our daughter and her 2 friends here for their senior trip. We got 2 rooms next to each other. The grounds and resort is beautiful. The beach was nice and clean and the pools beautiful. Food was meh. It was ok. The staff was very friendly but there was a lack of English speaking staff and it caused some confusion but nothing terrible we made it work. I would recommend this resort. It is perfect for younger people looking to have a good time and have a safe party vibe.

TripAdvisor users rated this property 1 out of 5

Construction Workers Climbed On To Our Balcony While We Were Sleeping

arunZ4959KX on Jun 13, 2024

There was construction being done on our balcony while we were in the room. The construction workers climbed onto our balcony with a ladder at 6am which was a huge invasion of our privacy and interrupted our sleep. I called the front desk for assistance and they did little to help.

TripAdvisor users rated this property 3 out of 5


cesarlp18 (New Brunswick, New Jersey) on Jun 13, 2024

This hotel needs to improve all its services in general such as customer service, rooms, food and general maintenance.

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