TripAdvisor Traveler Rating

I will never return to this resort again. Beach was great but thats where the greatness ends. Rooms were aweful . In great need of repair. Food was always cold at buffet as there were no warmers to keep them hot. Tables in buffet barely cleaned after being used just quick flick with cloth to sweep crumbs on the chairs. Safes always broke and it took at least a day and several trips to front desk to get someone to fix it. The staff does their best but so many issues and repairs needed that they can only do so much. I will not be returning to this resort and the amount of money spent going there is not worth what you get. First day there i nearly cried at the state of our room . I even tried to get westjet rep to have us moved to another resort as did several other people. They were of no help so we just had to make the best if an aweful resort

The all-inclusive doesn't apply to this place if you want to be attended by a server in the buffet or with a bartender in the bars you must show dollar bills in your hands otherwise you won't get a fair clean table in the buffet o a drink in the bars. You must pay for everything in order to get the services you already paid for in the all-inclusive package. TERRIBLE TERRIBLE PLACE TO STAY. IT IS NO WORTH THE PRICE YOU WILL PAY FOR THE STAY. VERY DIRTY EVERYWHERE.

Update the rooms, the bathrooms are pretty rough. Need more pool loungers & replace the broken ones. Towel shortage is not acceptable, especially in the hotel rooms when you just want to shower. Food felt like it was just constant leftovers. Staff was wonderful, drink selection amazing, pool, grounds & beach beautiful!

Terrible , I never rely on reviews but this time I really regret that!!! It was 16 of us we went for 9 days . What a waste of money and time !! Even if they would offer a FREE STAY I would run far from it. I have been travelling for years and I have never had such a bad experience. Terrible Rooms and Food . Horrible Service or I should say no service. No beach Chairs if you lucky to find one it will be broken one!!! No towels if you lucky to get them once in the room just keep them for all your stay!! To book your restaurant you have to get up at 4 am on Sunday to book one ! If you like to sleep in then forget about getting any chairs at the pool or beach and no Restaurants ! One think that attracts people are beautiful grounds . Buffet Restaurant always full of people no tables for you ! You better clean your own table and forget about drinking coffee there or tea even if you ask they never make it to you! You have to be very aggressive to get anything there! Very often Smells like Septic! Horrible shows' they start at 10pm and its dark there at 7pm! I will do all possible post on Facebook and all other media as they are not a 4* hotel as advertised Not Even 3* maybe 2* Publics should be aware what they are getting themselves into!!! My best advice to you; DO NOT GO THERE PLEASE!!!!

Great value, safe, clean and hospitable. Our third time here and we look forward to returning next year. Fresh fruit and breakfast was our favorite meal. You could always find something enjoyable to satisfy your appetite.