TripAdvisor Traveler Rating

I recently stayed at Occidental Caribe and had a very enjoyable experience. The room was clean, comfortable, and well-maintained. The bed was especially comfortable, and I slept soundly each night. The staff were friendly and helpful, always willing to assist with any requests specially Francia Garcia, she was always attentive of my family wellbeing

The Air Conditioner in our room did not work properly. The room always felt warm. The bathroom door constantly got stuck making it nearly impossible to enter and exit safely without bumping into it and hurting ourselves. The balcony door did not lock creating a concern for our valuables. These concerns were brought up to the staff on several occasions and we requested a different room, instead of being accommodated, we were left with an insulting note on our bed. Very unprofessional

The experience was average, what made it great was the staff, very kind and accommodating. The rest especially the food was not to my taste since I am vegetarian and not many options were available for me.

Where do I begin… The room was barely cleaned prior to checking in. AC did not work for 2 days. Technician came out 3 times. Eventually got it to work. Toilet would not flush unless you flushed 4 times. Shower would fill up with water and soap/dirt scum would accumulate. Cleaning ladies barely cleaned the tub. The food was EXACTLY the same for breakfast, lunch and dinner for an entire week. Thank goodness for their pizza place. It was edible if you were willing to wait the 45 minutes While some staff were helpful and pleasant…the majority were not. Constantly giving the stink eye or talking about you - not knowing I spoke Spanish. Some staff would go out of their way to help…and for those I tipped well, despite being all inclusive. But wait, there’s more… We had no dead bolt on our door. The knob was there, but no actual bolt. Which brings me to the most disturbing part of this hotel experience…my family and I were woken up at 4am by two men entering our room. They had a card key. I jolted out of bed, grabbed one and threw him out the door into the other guy who was in the doorway. I screamed and raised my fist in preparation to fight. Screaming the entire time to get out and go! They ran. My wife and son were freaked out. Called security. They took 10 minutes to show up. We went to the lobby where the night manager blew us off while helping people check out. During that time, the two boys came into the lobby with another male and female friend. Security was nearby. The boys were terrified and explained that they were looking for a friend who went out to the beach and had not returned. They asked the front desk for his room key - but got the room numbers mixed up. The night manager gave them a key - to OUR room - without asking for any ID or escort to the room. While we’re were happy to know it was a mistake on the boys end, we’re were scared and angry at the hotels lack of accountability. Given all the crap we endured…and then this…I asked for a full refund. They offered a $50 credit to their market for the inconvenience. The daytime manger was apologetic but said this is all he could do. There is NO WAY I would recommend this resort to anyone. I will be calling AMEX to file a complaint and ask for a refund. Ps. We were with 12 families for a soccer cup. They ALL had similar room issues and experiences with staff, cleanliness and food.

I had a wonderful experience here. I definitely will be returning to visit again. Everyone was very nice and accommodating.. They called my WhatsApp to make sure I was ok and enjoying myself. I recommend Occidental Caribe to stay for vacation..