TripAdvisor Traveler Rating

Waited 2 hours at the airport to get the hotel bus. Check in lines are long, we took 1.5 hours to check in only to hear our room isn’t ready (this was 3pm). We got our room 6pm!! Paid for ocean view room, didn’t get that. It was pool view and this was not resolved either. Towels were in horrible condition and bedding had so much stains. The toilet in the room didn’t not flush properly and actually overflowed. The AC did not work at all. The food at the buffet, we got hair in our room 3 times. In a SEAFOOD dish, I found meat BONE! It was horrible. Same options with 1-2 changes but same for breakfast lunch and dinner. Restaurants were all booked so don’t think about making reservations. The beach was lovely and they did make effort to clean seaweed but unfortunately the entire strip had tons of seaweed. Honestly, the reviews are right. Book elsewhere.

We love our stay at this resort. Occidental Caribe surpass our expectations. First of all the food are amazing, very well seasoned and taste so good. The staff are always helpful and friendly. The entertainment are impressive, lots of things you can do around the resort.

Check in and check out process is too long. Room cleanliness was okay AC doesn't work too well. Upon arrival our sheets and towels were dirty we had to ask for it to be changed. Toilets kept overflowing. Activities are fun throughout the day though. Beach front is top notch

The room we had was good. The pools were very nice, but the customer service was terrible! They didn’t have enough employees working at the front desk and the few that worked there were inexperienced. We asked for clean towels for 2 days and never received them! In addition, the food was mediocre. We ate out all 3 days we were there. And last but not least, they gave our Uber drivers a hard time to pick us up at the hotel. When we asked them to get us a cab, they overcharged us!

I knew from the beginning that the resort wasn't the fanciest but never in a million years did I expect the AC in the room not to work, the matress be so stiff, the toilet to overflow, not have towels for days to a point where i had to purchase my own towels from the gift shop and the food be so horrible. Oh and also the only atm wasn't working