TripAdvisor Traveler Rating

I can not begin to tell you how amazing our fairmont experience was. You must go to the Gaia restaurant and hopefully you will be lucky enough to have Cesar as your waiter. His friendly demeanour and expert suggestions from drinks, appetizers, to our main dinner he made our dinner experience unbelievable. Thank you Cesar

We're a family of four (two teens) who visited the Fairmont, all inclusive plan. We have stayed at other all-inclusive 5* properties in the past. This hotel is better for families with young kids, and couples who want a quiet vacay. We would have enjoyed some night music, shows, activities, something! Pros and cons: PROS: --Friendly service everywhere (except at check-in, strangely). Helpful concierge and great staff overall --Delicious food, even for vegetarians. Breakfast was great. --Beautiful grounds, appreciated having bikes for getting around --Nice to have 2 queen beds --Nice spa treatments -- nothing amazing, but nice enough. Go early to use the jacuzzi and steam room. Book in advance. CONS --Really surprised none of the recent reviews have mentioned the huge quantities of seaweed that make walking along on the beach, swimming close to the property, impossible. This was really disappointing despite their efforts to manually remove the seaweed -- made very little difference despite their hard work. -- Cold/unheated pools! --Eco hotel so no maps or info guides available on paper. At check-in I wasn't told what free activities were included, for instance. You have to download the app, which is not so great. I wish they had mentioned some of the activities taking place on a TV screen in the lobby. I missed a few things I would have enjoyed (like ritual ceremony at spa, dance at cenote). Also, there are no activities in the evenings (shows, music, etc). --We ate one meal that wasn't included in our all inclusive plan at Saffron, a Thai restaurant at Banyan Tree. The waiter refused to accept they got our order wrong, told us they would remove the unordered item from the bill, and didn't follow through. We paid over $400 for a vegetarian meal for four people with 2 appetizers, 3 mains, and 1 dessert (no alcohol, only water). Unbelievably overpriced. --Tennis course hire is $80 per hour! Golfing is extra, as are most activities. --Whopping resort fee added at the end. This felt unnecessary after what you pay to stay here. TIPS --The free boat ride is included -- 30 mins long, very relaxing. Book in advance. --A free Catamaran ride for 3 people is included. Book in advance. --Make your restaurant reservations in advance before you go. Some restaurants are closed on certain days.

?????????? We stayed at Fairmont Mayakoba and absolutely loved it. From the moment we arrived, everyone was very kind and welcoming, and the service was great during our entire stay. The rooms were beautiful and surrounded by the jungle. Sitting on the balcony and listening to the birds and nature was one of my favorite parts—it felt very peaceful and relaxing. The beach was amazing. The water color was incredible and honestly one of the most beautiful beaches I’ve ever seen. Being there felt special and very different from other places. I especially want to mention Alfredo, the golf cart driver who took us back to the resort, He was very friendly and helpful. He explained the activities in Mayakoba and gave us great restaurant recommendations. He really made our stay even better. We truly enjoyed our time here and would definitely come back. I highly recommend this hotel.

Family of 4 stayed during new years and had a fanatic experience. Despite a busy time, the hotel is large enough it never seemed too crowded. Highlights included biking around hotel, snorkeling, terrific meals at multiple restaurants, tons of staff. Our butlers Daniel & Alejandro took extra care of us with wake up texts and arranging all of our meals. They even made my wife’s birthday extra special!

Five-star resort, even better service — Fernanda -our Butler was outstanding Our stay at Fairmont Mayakoba was fantastic from start to finish. The resort feels like a true escape: gorgeous surroundings, calm atmosphere, and a level of care that you notice in the little things. The staff are consistently kind, welcoming, and quick to help.