Fairmont Mayakoba reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

7847 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Wonderful Service + Staff

Connector67149035250 on May 16, 2024

I want to thank the staff. They were INCREDIBLY helpful for a room change and made 100% difference in my experience. Mayakoba is a relaxing and peaceful side of Cancun. The upgrades at Fairmont make it a wonderful option beyond Rosewood. Thank you Valeria. Thank you.

TripAdvisor users rated this property 5 out of 5

The best girls weekend at the residences

McKenzie S on May 15, 2024

We had a great stay at the Residences for a bachelorette getaway weekend. Edgar and Alejandro were our butlers and went above and beyond to make our stay extra personalized and comfortable. Edgar even went as far as helping me book a spa experience that matched the experience I was looking for. We loved spending the day at the swim up bar with Irvin who had the best personality and made the best drinks! Everything we did from the margarita making class to the boat tour of the Mayakoba properties. The food, spa, and amenities were top of the line. The transportation set up through the hotel couldn’t have been better. I will definitely be back!

TripAdvisor users rated this property 5 out of 5

Fun at the Fairmont Mayakoba.

749fredh (Holyoke, Massachusetts) on May 10, 2024

The hotel is first class. The staff makes it. Irvin at the pool bar was the best. A workhorse. Jimmy and Daniel at Brisa’s were great too. And of course Raul and staff at the lobby bar. And Israel at Tauro. Tauro steak house is the best. We were a bit disappointed with the menu at the Italian restaurant. Only 1 chicken dish. No meat dishes, except for meat lasagna. A little weak. Fuego was just ok. Sushi at lobby was good. And Gaia was excellent. There is an abundance of pool and beach chairs which is huge. No worrying about getting up early to get a chair. The property is extremely clean. The room cleaners don’t bother you - ever - even if you sleep in. And when you return to your room it is always clean and spotless. We didn’t get room service because the restaurants are too good. The only thing I wish they had was 1 more swim up bar. (They have 1 at a smaller pool). This pool was always crowded. I think they should add one to one of the larger pools. All in all we will be back soon! 5 star.

TripAdvisor users rated this property 5 out of 5

Complete relaxation

antsmant (Westhampton Beach, New York) on May 07, 2024

Just an outstanding experience. We wouod go again and became completely relaxed within the day. The resort is sprawling and even at full capacity didn’t feel full. The service was excellent as well and the variety of restaurants were nice.

TripAdvisor users rated this property 4 out of 5

Excellent resort- too many extra fees!!!

gambler695 (Allen, Texas) on May 06, 2024

We have been to the Fairmont twice before, 2019& 2021. It has been remodeled very nicely, loved the rooftop bar by the beach, and the restaurants are all very good especially the steakhouse. The hotel is very upscale, service &staff were wonderful. Get the all inclusive option- the only way to go. We have to say the extra 21% tax & daily $60 resort fee took away from the experience-getting hit with a large bill on these extras definitely dampened the experience. Will be looking for a more economical option in the future

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