Fairmont Mayakoba reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

7278 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Fairmont Mayakoba is an amazing getaway from it all!

MB R (Westfield, Massachusetts) on Feb 04, 2023

Our third trip to the Fairmont Mayakoba and when they say "third time's a charm!", they mean it! Our first trip was in 2008 when the first phase of building had been completed. We were wowed by everything about the resort then, but this trip exceeded all expectations. We were there in January 2023 with a large insurance group and all of the staff at the FM were always going above and beyond to make sure everyone was taken care of. We had a wonderful butler, Daniel, who was just the best! He arranged for a taxi to take us into town and was happy to help with even the smallest requests. The waiters, Oscar, Miguel, so many to remember, were always able to assist with a smile. Our casita overlooking the beach with private pool and huge porch was amazing. Food at La Laguna, Bassano, and Gaia was exceptional! The ability to walk the nature path, ride bikes or take a boat trip around the premises is awesome! So many beautiful flowers and wildlife to see in this place. We look forward to returning soon! 5+ stars!!!

TripAdvisor users rated this property 5 out of 5


Daydream569459 on Feb 04, 2023

We visited Fairmont Mayakoba three years ago and absolutely loved it. Unfortunately Covid got in the way of our travel plans and we couldn’t make it back till this last December. In the interim they have made some remarkable improvements and reshuffled the restaurants. It went from a great place to an outstanding one! The Casita we stayed at was clean, modern and beautiful. As most do, it overlooked a canal …. lovely and peaceful! The restaurants have changed but remain high quality. We particularly enjoyed Hix, Tauro and Laguna (but only for breakfast). Las Brisas was beautiful but service and food were hit and miss. The free bikes are a major reason for us to visit, as were the nature trail, beach and the golf course. For us the major selling point though were the staff . All were knowledgeable, well trained, friendly and proud of what they did. We would especially like to mention: Hix : Juan Reyes and Francisco Tauro : Angel and Brian La Laguna : Adrian and Eddy Golf course: all the friendly folks on the driving range. Fabulous Staff, excellent room, great biking and wonderful food and drink. We will be back!

TripAdvisor users rated this property 5 out of 5

Heaven on earth

rebekahr774 on Feb 03, 2023

We have come to this place 8 years in a row now, sometimes with kids and sometimes not. This year was no exception to the amazing experience we always have. The upgrades to the property were well received, finally the beach is getting the full attention it deserves with the various restaurants and new gorgeous beach club. Thank you Fairmont for always trying to improve this property and providing an unforgettable experience. There are endless things to do here or beautiful places to relax and do nothing. Make sure to get breakfast at La Laguna, take a boat tour and ride bikes! The icing on the cake for this place is the incredibly nice staff, they make you feel at home. A special thanks to Oscar at the beach for providing a fun experience and to chef Yaritza at La Laguna for making guacamole even though the kitchen was closed and to Diego for the tasty margaritas. You will not regret your trip here!

TripAdvisor users rated this property 5 out of 5

Beautiful property and gracious hospitality!

susancE8370IP (Gilbert, South Carolina) on Feb 03, 2023

This property is exquisitely beautiful while preserving its natural grandeur. The staff, all over, is very gracious and welcoming! It's luxurious with a very relaxed atmosphere. The restaurant food was great too!

TripAdvisor users rated this property 5 out of 5

Surpassed our expectations once again!

juletyz (Toronto) on Feb 02, 2023

We just returned from a fabulous vacation at the Fairmont Mayakoba - from the moment we arrived our vacation was seamless. We return over and over again -truly it is a magnificent property but it’s the staff and the constant efforts made by all to ensure its memorable that make it exceptional. From Jorge and team at the front desk ( always going above and beyond )to Eddy at pool bar, and all of the other amazing staff it feels like a home away from home - Thnx everyone- The Tyzio’s

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