TripAdvisor Traveler Rating

One of the most beautiful and amazing resorts! I went for a work trip but felt like I was in a slice of paradise. The grounds are beautiful, the staff is incredible, the beach is clean, the food is delicious. The service from the minute we arrived was 10/10. Fernando, my butler, made sure everything was ready and taken care of for my entire stay and made the trip amazing! Highly recommend and would stay again

Staff was extremely pleasant and professional. Food was excellent. Service was excellent. Rooms were spacious and well-laid out. Balcony was wonderful. Low occupancy so the resort was very peaceful and quiet. Weather was fantastic (if a bit hot in the sun.)

Ten year anniversary trip here was amazing! First the location is incredible. Beach, pools, and the rivers running throughout are so unique. I love that there is a huge emphasis on preserving the local ecosystem & you see that in all the wildlife around. The staff were super friendly & helpful especially Fernanda. Beach & pool areas beautiful. Love the bikes to get around the resort & all the attention to details needed for an incredible stay. Spa was incredible & massages were top notch. Restaurants had impeccable decor, delicious food & drinks. My only complaint is the pricing is definitely luxury so be mindful of that! We had a great time despite several rainy days & hope to come back. Tips: bring strong bug spray, eat at Tauro, breakfast at La Laguna, coffee at Cafe Maya. Check out Chichen Itza and local cenotes.

This must be one of the best hotels in Mexico. From the views, activities and food you really can’t get any better. We had all types of food including Sushi and it was all excellent. The room was amazing and the beach and pools were perfect. The staff is super friendly, and there is always someone available and eager to help. The pina coladas in the pool bar are the best as well. The brunch at Laguna is amazing. All the food is fresh and they have the best tacos for breakfast.

I booked a birthday retreat for myself and couldn’t be happier with the property and the high caliber service and kindness I received from check in to checkout. Would like to give a special thanks to Omar Martinez, the bellman who helped me during checkout. He was so friendly and personable and it’s always special when a stay feels more human and connected than just a transaction. Thank you for a wonderful experience.