TripAdvisor Traveler Rating

Big shout out to maria and gabi at cielo(beachside night bar) for their amazing service and hospitality. Made the trip so much better. If you make it definitely have to check out this amazing bar and amazing staff. Best I have received in Cancun.

Hotel beautiful. The grounds, beach, and pool areas are beautifully maintained. The stand out though - Bassano Italian restaurant was lovely. Service from Carlos was incredible, and the banana flambé he cooked table side was amazing. Highly recommend.

Amazing resort. The beach, service, food, golf was all top class. Special shout out to Vanessa and Agustin for helping us have such a great stay. This is a more chill resort that’s great for families and/or couples looking for a peaceful experience. We loved it.

Mayakoba and Fairmont are exactly what we wanted in a vacation. We are a family of 4 celebrating our daughters graduation from grad school (we are 62, 57, 29, and 25). We stayed in a non inclusive beach access casita. We liked the location but were unsure whether we really needed the butlers that came with the unit. Oh my gosh, we are so glad we had the assistance of our butlers Daniel and Alejandro! They made the trip so easy. They made shuttle arrangements, dinner reservations, cooking class reservations, had a beautiful Mother's Day flower arrangement sent, and gave excellent service advice, and conversation. I cannot say enough about their excellent service and attention to detail. The resort is amazing. We only left the property for private excursions. Bicycles were our preferred means of transportation when not venturing across the huge property for dinner. Brisas was a very short walk for breakfast and the food and service were excellent. Our family agreed that dinner at Gaia was our favorite. Chef was very personable and extremely talented. He guided us through the cold bar fresh catch display while we sipped on a complimentary champagne. He also visited our table twice; once to provide us a yellowfin tuna "petrolio" app that was amazing, and again, afterwards to discuss our meal. signature dessert is beautiful, complicated, and delicious We will be back Fairmont Mayakoba!

I had high expectations for Fairmont Mayakoba and even paid for a room upgrade, but unfortunately, the experience fell far short. The moment we checked in, we found a cockroach in our upgraded room (as pictured), which was unacceptable for a resort of this caliber. Every morning we were woken up by loud construction noises — not exactly the peaceful getaway we had in mind. Another major letdown was the complete lack of music at any of the pools. It created an oddly sterile and lifeless atmosphere. The so-called “Adults Only” pool is directly next to the kids’ pool, which defeats the purpose entirely. It was constantly filled with the sound of screaming and crying kids, making it impossible to relax. We were also repeatedly told there would be music on the rooftop bar, yet every night we were let down. It really felt like the resort sold us a fantasy that didn’t match the reality. This was not the experience we were promised online. If you’re an adult looking for a fun, relaxing getaway, I strongly recommend looking elsewhere. Secrets Resort offers a much better atmosphere for adults without children. Fairmont Mayakoba may be fine for families with kids, but if you’re looking for a luxury escape, this simply isn’t the place.