Fairmont Mayakoba reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

6909 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Best Family Vacation!

mstanyaslp on Jul 04, 2022

My family (parents, brother, sister-in-law, their daughter, my two children) and I are enjoying a dream vacation here at the Fairmont Mayakoba to celebrate my parents’ 50th wedding anniversary. The service from the moment we arrived and throughout our stay has been exquisite. A few people who have been exceptional include Miguel, our butler; Brian, our server at Tauro; Christian, our server at breakfast; Jaime, our server at the Bambú pool; and Monica, our server at La Playita. The food at each restaurant has been amazing and we feel so spoiled! We are already planning our return visit next year when the extensive renovations are complete.

TripAdvisor users rated this property 5 out of 5

Relaxing Escape June 2022

A9877OMmarinas on Jun 30, 2022

Pro's: **Service and Staff are 12/10. **German - supervisor of the Italian, Sushi and Steak is a true leader and makes decisions in favor of guests. Fairmont is so lucky to have him in leadership role. He is also very friendly and will connect with you, by the end of the stay, he will become your friend. His staff is also trained to be the same. Juan, Adam, the hosts at the Breakfast buffet and Sushi restaurant, are very very nice. **Your room is cleaned twice a day. **the food quality is the best from all-inclusive resorts I have ever been. There aren't many, but quality vs quantity is better. ***breakfast - buffet ***lunch - either by the pool, which is sandwiches, french fries, quesadillas. ***dinner - reservation to Sushi, Italian, Steak, Korean BBQ where you cook your own food. fun experience ***the most comfortable bedsheets and mattress EVER...EVER!!!! you are sleeping on a cloud, that's how soft and comfortable they are. Con's: **since its under renevation, there is only ONE regular size pool. the two that are on the beach, is tiny...TINY! luckily, b/c resort is not very busy, its not busy at all ** keep in mind, Mayakoba is in the middle of jungle. So, its noisy 24/7. frongs, birds, reptiles...my husband and I had earplugs, until we changed rooms. there aren't many quiet ones as its a jungle! so when you go there, you need to know where you going. ***very quiet during the evening. not much going on at all. other resorts have entertainment, this one...very very quiet. again, not many con's. once the hotel is renovated, it will be suuuch a jewel. I don't know if we will go again, but we sure enjoyed our time soooo much there.

TripAdvisor users rated this property 5 out of 5

Great large family vacay

Sharon0318 (Mendham, New Jersey) on Jun 29, 2022

The hotel was lovely, the location was beautiful and convenient to the airport. The service was top-notch the food was good. The beach was great. My husband and I had a Kaseeta which was lovely but even the kids more basic rooms were fabulous

TripAdvisor users rated this property 5 out of 5

The Mayan Paradise

642raphaelc on Jun 27, 2022

My wife and I decided to spend our Wedding Anniversary at this property, and we couldn't be happier. Since the planning of the vacation, Fernanda from the Guest Relations team made sure that we had everything ready for us upon arrival, including the Romantic Package that I requested. We stayed at the Casita, and we recommend it! At Check-in we had the assistance of Martin, he not only took care of our luggage but also, along the way to the room, gave us a tour of the resort. His service was amazing! On the second day, we had a great surprise arranged by Mr. Lozano, which was sent by a great friend back home. Thank you, Pipo for arranging that! And we loved to meet you in person! =) From your room to the beach, the Hotel provides some bikes and some golf carts that you can request whenever you arrive at the pick-up location (Noah was our driver on a few occasions, very friendly). Arriving at the Beach, we had our chairs and umbrella prepared with towels, and Hugo started taking care of us with drinks and awesome food! We did the tour along the Canals and it was beautiful to see the animals from a closer point of view. Miguel was our captain and he even speaks Portuguese to our surprise!! =) The dining options are amazing, from breakfast to dinner, with an Awesome Buffet for breakfast and for Dinner we really recommend TAURO!!! (Once you're there, ask for Jesus or Ulisses, they were amazing servers, and very friendly. Also a big Cheers to German, one of the F&B Managers, who made sure we had our celebrations going on!) Our experience at this resort was amazing and we would do it again without a doubt!!! This is the truth Mayan Paradise!!!

TripAdvisor users rated this property 4 out of 5

Fun Stay!

alisonmX5970ZJ on Jun 24, 2022

The staff at the Fairmont Mayacoba make this resort what it is! We traveled with another family with kids ranging from 19-23. We had a blast! A couple standouts: the bartenders at Hix: Jorge and Rober, the bartenders at La Playita: Marco and Henry, our attendant at the beach: Filberto , golf cart drivers: Alex and Noah, and our server at La Playita: Monica. I would like to especially thank our concierge Estephania for all her hard work in making sure we had plenty of activities scheduled and reservations made. She went way beyond any concierge, in my experience, have ever done. She was available to us day and night and personally made sure we were taken care of even when we went off the property. Simply the best. We hope to be back after the renovations (thus the 4 stars). I do think that rating will change once its completed. PS - the All-Inclusive package was top notch.

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