TripAdvisor Traveler Rating

A beautiful property and a fantastic stay. Service was 5*, so many dining options, easy to get around, plenty to and see nearby and beautiful beach and pools. Very lucky to stay on a work trip. Thank you for an amazing experience, hope to be back one day!

Incredible hotel, beautiful views, delicious food and great service. We spent the weekend here and it was absolutely beautiful. Calm, relaxing, dreamy views. I would absolutely come back and stay for a lot longer.

I highly, highly recommend this hotel. This is my second time staying at the Fairmont Mayakoba with my family and we will definitely be coming back. The accommodations were beautiful and stylish (thanks to the recent remodel), the customer service was incredible, and the beaches idyllic-perfect for a relaxing getaway. Many of the staff members even remembered us from the year before! Our butler, Alejandro, provided excellent, personalized service. The restaurants were world-class and full of local fresh flavors and ingredients. We especially enjoyed the Fairmont’s flagship restaurant, Gaia, focused on sustainable seafood in a fine dining setting. The food, prepared by chef Estrellita, was complex and delicious and the presentation was beautiful. Our server, Enrique, was a true professional and tequila sommelier, providing us with a tequila pairing for our meal and an education in Mexican spirits that changed my view of these drinks and put many new spirits on my radar I was completely unfamiliar with. It was a truly incredible and unique experience!

This place is amazing! We had the most incredible time here. All staff is so kind and will go out of their way to make the trip special. We especially appreciated Jezer from the beach who took us on an incredible boat ride, snorkel trip, and paddle boarding, and went out of his way to make sure we were taken care of! Then Enrique from the restaurant Gaia was incredible, and gave us a big history on tequila, he was amazing and made our night so special. The chef from there, Estrellita made the most incredible meal and paired our wine perfectly. We are coming back every year! Thank you staff! We will never stay anywhere else here. Also a special thanks to our personal butler, Alejandro!

We went as a family (couple & a 3.5 year old), end of Aug / start Sept 2023 for a week. Loved it! Nutshell: a wonderful break with great service, & luckily good weather for the time of year (only 1 day of rain). Not a kids’ hotel per se (no kitschy water play things etc) but it certainly caters to them with kids’ club (4+), menus, a few sand toys etc. Spa is under redevelopment & plans to reopen Dec, meantime they still offer some treatments & there’s a gym. Detail: 45 min approx taxi from Cancun. Hotel taxi v expensive so we went with a local company, which also offered car seats. This is one of 4 top hotels in the private ‘Mayakoba’ gated area encompassing both jungle and a good stretch of clean beach. Getting around the hotel / resort you can walk, cycle, or take the free shuttles provided. Nice & quiet by pool, no loud music, just some music in afternoons at Laguna pool area. We also loved the pool by beach. Spacious room (assume all are roughly same), ours in 300s near main pool & cafe, overlooking a canal. I liked the location - between lobby & beach - so you have easy reach of everything! Do note there are mosquitos; not as bad as I’d thought, but sitting outside in the room after dark prob isn’t a good idea. Another reason we got a first floor room. Delicious food; kids’ menu extensive too (& remember under 5s eat free at the main restaurants, portions are decent). Amazing breakfast buffet - about $35 pp so as we’re not huge early eaters - & we wanted back-ups for our 3 year old - we also went to Walmart down the highway to stock up on some basics. Definitely ask the concierge on arrival for activity schedule as some things (eg free yoga) are only on certain days. The Fuego fire show eg is just on Sat & there is Mayan dancing at the Cenote certain times (we missed it but did the little free tour, v interesting). Tauro has live piano certain nights. We did the water sports which were fun, some included too. Not great for snorkelling so perhaps if you’re keen fir that the reef tour is worth considering, but I don’t know how that is. El Pueblito village also nice to see (no kids’ menu included but you may get resort credit at the sweet / ice cream shop). We also took a taxi to Playa del Carmen (20 mins if no traffic) 2 nights ti check out the touristy but fun ‘5th Avenue’ area of restaurants & (expensive) touristy shops. Our 3 year old loved the mariachi bands & ‘characters’ like Shrek walking about! Lastly - we tipped in restaurants & when we left but never felt pressure otherwise. Highly recommend & would go back :).