TripAdvisor Traveler Rating

The boat rides with breakfast where the best part my family had a great time!

We had an excellent time, Every single staff member went out of their way to be kind and gracious hosts. Special thanks to Sofia and Alejandro for 5 star service .

Snorkelling and Catamaran trips with Moises and Daniel were amazing! They explained everything and were able to show us all the features in the water. Really nice, funny guys too! Gracias amigos.

Moises took great care of us while we were out snorkelling. He helped us find fish and the right areas in the reef that made our experience so much more fun and exciting. He had a caring and fun personality that added to the thrill of going to snorkel at Mayakoba. We will definitely do it again upon our return to Mayakoba.

We had a wonderful family stay at Fairmont Mayakoba, and I have to say that I completely fell in love with this extraordinary place. What makes Fairmont Mayakoba so unique to me is its incredible natural environment. The lush vegetation, the waterways, the wildlife, the peaceful paths through the property… it feels like being in the middle of a magnificent natural park. What impressed me most is the way the hotel has been so beautifully and respectfully integrated into this environment. Rather than imposing itself on the landscape, it seems to belong to it. There is nature everywhere you look, and this creates an atmosphere and sense of serenity that I have rarely experienced in a resort. It is truly a magical setting, and for me, this connection between the hotel and nature is what makes Fairmont Mayakoba so special and different from other luxury resorts. But what made our experience even more memorable was the quality of the people who took care of us throughout our stay. A very special thank you to Fernanda and Javier from the Balam team, who were absolutely outstanding. From the beginning to the end of our stay, they were incredibly attentive, kind, responsive and genuinely caring. They anticipated our needs, were always available whenever we needed assistance, and took care of every detail with remarkable professionalism and warmth. What impressed us most was that their attention never felt simply like “service”. They made us feel genuinely welcomed and looked after as a family, and that human touch made a real difference to our stay. Fairmont Mayakoba is an extraordinary resort in an unforgettable natural setting, but people like Fernanda and Javier are what transform a beautiful place into a truly memorable experience. Thank you both for everything you did for us. Our whole family sincerely appreciated your kindness and dedication. We left Mayakoba with wonderful memories, and also with the feeling that we had discovered somewhere truly special. We sincerely hope to come back one day. Highly recommended.