Active Advisories
The following restaurants at Sandos Playacar will be temporarily closed due to annual maintenance. The tentative reopening date is November 1, 2025.
- A la Carte restaurants, Asiana, Fogo De Janeiro, and El Gaucho for dinner.
- Gaucho Restaurant for breakfast.
- Riviera Blue for lunch.
These are all the restaurants in the family area of the resort.
Due to the restaurant closures, that Ocean Snack will extend its operating hours, remaining open until 8:00 p.m. during this time.
The resort still offers the following world class options for dining:
- The aforementioned Ocean Snack - casual dining for lunch, no reservations required
- Chayita - casual dining for lunch and dinner, no reservations required
- Festival - buffet for breakfast, lunch and dinner, no reservations required
- Le Gourmet - a la carte dinner, reservations required
- Gourmex - a la carte dinner, reservations required
- IL Piemonte - a la carte dinner, reservations required
- Room Service - 24 hour in suite dining
All efforts will be made to minimize any impact to guests during this time.
Overview
This spectacular beach front resort is nestled between an incredible half mile stretch of pristine, white sand beaches and a championship golf course designed by Robert Von Hagge. The resort is the ideal getaway for families, couples and friends, with plenty of activities to keep everyone entertained, day or night. From the Kids Club, Spa indulgences, dancing the night away at the Disco or simply lounging on the beach or poolside, Sandos Playacar Beach Resort has it all for the perfect holiday.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
819
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden or Pool View
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Garden or Pool View
- Select Club section
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Select Club (18+) amenities:
This adults-only section is set a few steps away from the beach, and features a private oceanfront pool, complete with afternoon cookouts and Premium drinks. Guests staying in the Select Club will also have access to their own daily breakfast buffet, an exclusive beach area with hammocks and loungers, and two Premium Bars offering WiFi, computers, Premium drinks, concierge service and more.
- 1 king bed, or 2 double beds
- Ocean view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Select Club section
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Select Club amenities:
This section is set a few steps away from the beach, and features a private oceanfront pool, complete with afternoon cookouts and Premium drinks. Guests staying in the Select Club will also have access to their own daily breakfast buffet, an exclusive beach area with hammocks and loungers, and two Premium Bars offering WiFi, computers, Premium drinks, concierge service and more.
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 5 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Living room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
- 1 king bed, and 1 bunk bed, or 2 queen beds, and 1 sofa bed
- Garden or Pool View
- No more than 5 guests in the room
- 1 king bed, and 1 bunk bed, or 2 queen beds, and 1 sofa bed
- Garden or Pool View
- Family section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Select Club amenities:
This section is set a few steps away from the beach, and features a private oceanfront pool, complete with afternoon cookouts and Premium drinks. Guests staying in the Select Club will also have access to their own daily breakfast buffet, an exclusive beach area with hammocks and loungers, and two Premium Bars offering WiFi, computers, Premium drinks, concierge service and more.
Amenities
Family
Beach
Bike
Chayita
Cupcakes
Entertainment
Festival
Gym
Grounds
Kid's Club
Golf
Pool
Slide
Pool
Rodizio
Spa
Teen Club
Location
Reviews
TripAdvisor Traveler Rating
Awesome guest service!
Go35762346864 on Dec 27, 2025
Loraine Moreno is a wonderful guest service attendant. She is so kind, warm and helpful. Seeing her everyday made our day! She greeted us and helped us with everything and made sure we were comfortable. I would give her 10 stars but Google doesn't allow that!
Great people, but disappointing services.
Debz_the_man (London, United Kingdom) on Dec 27, 2025
We came with our toddler for our 10th anniversary. Experiences were mixed. The good: The staff were generally friendly and helpful. Great food at the buffet and at the restaurant, Gourmex. The on-site doctor was amazing, treated the baby with a lot of care when he was unwell. The bad: 1. We were traveling with a baby in a pram, and both lifts in our building (Building 8) were broken. There was no ETA for repairs, making it extremely difficult to carry the pram up and down the stairs. We were offered a couple of alternative rooms, but they were not equivalent to the room we originally booked. 2. There was no kettle in the room. We were told to call room service for hot water, which is very inconvenient when you need to prepare baby feeds 2–3 times during the night. Waiting 30–40 minutes for hot water in the middle of the night is simply not practical for parents with an infant. 3. Communication was very poor. The front desk was unreachable with the extension. Even when room service tried to transfer us to reception, the phone would ring indefinitely and eventually disconnect. We had to walk to the front desk ever every time we had to speak to them. Raised this issues with them several times. 4. Our room access cards also stopped working during our stay. Once again, we were unable to get through to the front desk by phone and had to physically go to reception to get the issue resolved, which was especially inconvenient with a baby and a pram. 5. Housekeeping was inconsistent. On one occasion, the quilt from one of the beds was missing after room cleaning. We contacted room service and were given a blanket instead. While it did the job, it was not the same level of comfort we expected. 6. The AC in the room was at 24 degree celsius, which was hot for us. No batteries in the remote for the AC, and when they supplied the batteries, the remote would not work. Now our baby had high fever, and it was important to keep the room cool, which was not possible. 7. We had Guest Services from time to time, call us to know if we are happy with the room. We would recount the above points, they said they will look into it. Nothing ever happened. Overall: We were not very happy with the level of service, especially considering we paid a premium price for this holiday. The resort has great potential, but the management really needs to address these operational and service issues, particularly for families with young children.
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