Sandos Playacar Beach Resort
Playa del Carmen 4.0
Active Advisories
Please note: Due to maintenance tennis courts at Sandos Playacar Beach Resort will not be available starting now through October 31st , 2023.
Overview
This spectacular beach front resort is nestled between an incredible half mile stretch of pristine, white sand beaches and a championship golf course designed by Robert Von Hagge. The resort is the ideal getaway for families, couples and friends, with plenty of activities to keep everyone entertained, day or night. From the Kids Club, Spa indulgences, dancing the night away at the Disco or simply lounging on the beach or poolside, Sandos Playacar Beach Resort has it all for the perfect holiday.
Exchange privileges between Sandos Caracol Eco Resort and Sandos Playacar Beach Resort. Guests of either property have access to the services and amenities of both properties. Limited day passes are available, day passes must be booked in advance, a la carte restaurants are not included in exchange, transportation between properties is not included. Additional restrictions apply, please contact hotel front desk for full details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
819
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms

- 1 king bed, or 2 double beds
- Garden or Pool View
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Garden or Pool View
- Select Club section
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Select Club (18+) amenities:
This adults-only section is set a few steps away from the beach, and features a private oceanfront pool, complete with afternoon cookouts and Premium drinks. Guests staying in the Select Club will also have access to their own daily breakfast buffet, an exclusive beach area with hammocks and loungers, and two Premium Bars offering WiFi, computers, Premium drinks, concierge service and more.

- 1 king bed, or 2 double beds
- Ocean view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Select Club section
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Select Club amenities:
This section is set a few steps away from the beach, and features a private oceanfront pool, complete with afternoon cookouts and Premium drinks. Guests staying in the Select Club will also have access to their own daily breakfast buffet, an exclusive beach area with hammocks and loungers, and two Premium Bars offering WiFi, computers, Premium drinks, concierge service and more.

- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 5 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Living room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV

- 1 king bed, and 1 bunk bed, or 2 queen beds, and 1 sofa bed
- Garden or Pool View
- No more than 5 guests in the room
- 1 king bed, and 1 bunk bed, or 2 queen beds, and 1 sofa bed
- Garden or Pool View
- Family section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- No less than 3 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Select Club amenities:
This section is set a few steps away from the beach, and features a private oceanfront pool, complete with afternoon cookouts and Premium drinks. Guests staying in the Select Club will also have access to their own daily breakfast buffet, an exclusive beach area with hammocks and loungers, and two Premium Bars offering WiFi, computers, Premium drinks, concierge service and more.












Amenities
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Sandos Caracol Eco Resort
- Child care services available ($)
- Children’s pool
- Playground
- Pool and beachside activities
Kid's club
- Open daily
- Programmed games, crafts and activities
Teen club
- Open daily
- Programmed games, crafts and activities
- With arcade games, mocktail bar and dancefloor
- Children ages: 2 to 12
Type | Amenities | |
---|---|---|
La Plaza Bar | Bar, Sports bar | |
Riviera Lobby Bar | Bar, Lobby bar | |
Swim-up Bar | Bar, Swim-up bar | |
La Mision Disco | Nightclub |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Select public areas
- Room
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Festival Grand Buffet | Buffet | International | Breakfast, Dinner, Lunch | |
Il Piemonte | À la carte | Italian | Dinner | Reservations required |
Blue Moon | International | Snacks | ||
Le Gourmet | À la carte | French | Dinner | Reservations required |
El Gaucho Steakhouse | À la carte | Grill/steak house | Dinner | Reservations required |
Asiana | À la carte | Oriental | Dinner | Reservations required |
Fogo de Janiero | À la carte | Brazilian | Dinner | Reservations required |
Gourmex | À la carte | Mexican | Dinner | Reservations required |
Cupcake Café | Coffee and Pastries | Snacks | ||
Chayita | À la carte | Mexican | Dinner, Lunch | Reservations required |
Oceanfront Snack | Buffet | International | Breakfast | Adults only |
Oceanfront Snack | Buffet | International | Lunch |
- Rooms: 819
- Fitness centre: on site
- Sauna steam room available ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Yoga
- Spin Class
-
All-inclusive: Included
- All meals plus snacks
- Unlimited domestic and premium drinks
Pools
- Adults only pools: 1
- Jetted pools: 1
- Kids pools: 4
- Outdoor pools: 9
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
- Snorkeling: on site
- Watersports centre: on site
Other sports
- Aerobics: on site
- Bicycles: on site
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- 1 Select Club pool (for Select Club Adults Only guests)
- Concierge
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Tour desk available ($)
- Wedding facilities available ($)
- Car rental desk available ($)


Family

Beach

Bike

Chayita

Cupcakes

Entertainment

Festival

Gym

Grounds

Kid's Club

Golf

Pool

Slide

Pool

Rodizio

Spa

Teen Club
Location

Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.5
-
Location 4.5
-
Rooms 4.0
-
Service 4.5
-
Value 4.0
First time
Sherpa49651185227 on Sep 23, 2023
My husband and I have never been to Mexico or to an all inclusive. It was an amazing experience. Gincarlo with entertainment was an absolute pleasure to get to know. Yamilet was a server at Il Piemonte was the sweetest. And Carlos (Royal elite) and Lore (guest services) were very knowledgeable and extremely helpful. The entire staff was notably remarkable. They were always willing to help us learn Spanish and helped us relax and enjoy ourselves. Can't wait to bring the rest of the family back!
THI PLACE HAS GONE DOWNHILL
Mexicoorbust9 on Sep 18, 2023
I have been going to the Sandos since the mid-90s and bought into the timeshare program which worked for us at the time we had smaller kids and it's a kid-friendly place. We usually go every year but because of the greatest hoax ever we had to skip a couple of years as soon as we were able to travel again in 21 we went Standards were still great food was good atmosphere was great as well. Well, my kid got out of the Marines and I decided to go with him. Well ck it was great our room was in the original building in the front by the beach well those rooms haven't been updated STILL the A/C is awful in the room and the fan doesn't move the air around enough, I went to the royal elite desk and they just yes you to death and there is any so many time you can complain about it before you just have to deal with it. Now the food has really gone downhill the only two places that we could eat the food were the Mexican Restaurant and the Steak place. anything from the buffet is gross I understand that it got to be hard to cook like that but everything was either burnt or undercooked. the French restaurant was my favorite place to go I ordered the duck, and it was so bad I took one piece of it and spit it out. We wound up eating at the only place that we could stomach which was the burrito place and they only have 1 person working that place so the line was to the door most nites where it took you an hour to get one. There were so many issues with the property itself BUT ALL the workers are still amazing. in closing its time to move on from the SANDOS playa car
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