TripAdvisor Traveler Rating

We travel a lot. I thought people were being uppity when they said staff here weren’t friendly here but please hear them. Go elsewhere. We felt like an inconvenience the entire stay. We leave in two days and it’s the first time I’ve wanted to leave vacation early. You feel like you’re inconveniencing any staff by asking simple questions let alone for anything. I am a people pleaser and I had so much anxiety the while staying here. Boyfriend spilled water at breakfast, it was treated like he’d caused so much trouble simply by needing to be mopped. At the bar, we were asked- not nicely- where our bracelets were, then asked to go to the table if we wanted to eat food also- despite being a fixture here the entire stay. It was said as though we were an annoyance. This was after a day where we had to walk three miles after a taxi provided by the front office dropped off at the wrong location entirely. We will never stay here again. Wind was awful, no guidance on how to do anything regarding anything on the resort but god forbid you ask questions- GO SOMEWHERE ELSE.

Staff is welcoming, friendly and helpful. Entertainment staff were excellent and a lot of fun, especially Cheeky and Tash. The band and singers were amazing. Location and grounds are beautiful. The beach is beautiful and food was very nice. Chef Keith went out of his way to accommodate my wife’s food allergies. Our room was lovely and kept immaculately by Renate during our stay. All inclusive included a well stocked snack area and a coffee, smoothies and ice cream bar. Bring suntan lotion and a happy attitude for a wonderful Vacation ??????

Just returned from a fabulous stay at the Alexandra. We were there for 10 days. Let me start with the staf. Thye were totally amazing... not just a couple staff but all staff. They went out of their way to make your stay amazing. The food was great every day from breakfast to dinner. The beach was amazing as I give this 5 stars to Aruba 4 stars for a beach. The grounds are immaculate. People say the mosquitos are bad.. NOT! I got ne mosquito bite in 10 days. The xcursions are great to book at the Alexandra. If you have a family with kids, there is much for them to do. I watched their staff that do baby sitting, they were great. I will be back to the Alexandra. I usually do not go back to a place where I have been to.. But I will return here.

I’m so disappointed in this hotel. Came here for a week in Nov 2025 and everything, except the food and view, was terrible. Let’s start with they put us in a room with an EXTREMELY loud air conditioner. Every time it came on, we would wake up and have to go back to sleep. Then we found out the next morning that we were next door to a room that was under renovation when we were awaken by hammering and drilling at 8am. Pissed. They moved & upgraded us but it took us complaining and an entire day to find us another room as of the resort was packed. They didn’t come help with moving our bags either. Deluxe Studio shower barely fits one person comfortably and I’m fairly thin. Then they put an awkward window in the shower that is slightly see through. Service is basically nonexistent all over the resort, from the beach to restaurants to the pool. No one comes and asks if you need help, drinks, towels, umbrella assistance, nothing. Employees barely speak to you in passing. I honestly don’t know how there were so many reviews about how great and hospitable this resort was but then again majority of the reviewers were white so maybe they were treated differently. Our first night we asked for extra pillows, never came. Our 3rd night asked for extra sets of towels, never came, called twice. 4th night they said the dryer was giving them problems so no wash cloths. Drinks sit around the pool until the next morning. Used towels sit on chairs all day at the beach and pool. We were out after the entertainment around 10-11 and pool still had drinks sitting on the tables. Most days towels ran low even though the resort wasn’t packed. “Snacks” consist of a multipack box of chips, sandwiches, salads, whole fruit and scones in the afternoon. That’s it, that’s all. And the first two days the chips had the same 2 bags of hot Cheetos no one wanted until I asked if they planned to restock. I tried every coffee on the menu and all were absolutely awful. Smoothies are just fruit juice. Daytime entertainment is basically nonexistent, they play one game at the beach then all hang out in the corner room with characters on the windows or at Blue Haven. We asked if they were going to come play volleyball during the scheduled time and they looked at us like we were crazy. They also share the entertainment team with Blue Haven which is ridiculous. They have the entertainment groups do all the night shows so it’s not great and again, ridiculous. When you ask people for drinks at the restaurants they act like it’s a burden and purposefully avoid coming by the table. All our empty cups or plates stayed on the table until we called someone over. You never saw management walking around, they were in the closed office everytime we came to the lobby. Our last day they had a tour group come of travel agents, greeted them with drinks, towels, and cookies. Ask us how we were greeted our first day lol WE WEREN’T! Then it was just enough cookies for the agents, we went over to get one and it was empty with no refill in sight lol this resort is terrible, DO NOT WASTE YOU’RE MONEY. The sales manager I talked to on our way out the hotel expressed that she would reach out to me to hear my concerns, gave her my info, but here we are over 3 weeks later and no call or email. Quit giving this resort your money, especially is you are brown.

Resort was beautiful. Staff was incredible and very friendly. Had a perfect relaxing vacation. Definitely will be returning.