TripAdvisor Traveler Rating

Our family of over 30 people all went to this resort over the new years holiday It was wonderful. We actually got stranded when our flights got canceled due to the issues in Venezuela. This resort was gracious and accommodated us and did not try to take advantage of our situation, they were extremely helpful and friendly. Would definitely go again.

booked a 4 night "ocean view" at Divi Aruba all inclusive in November at US$750 a night, with high expectation before arrival. It did not feel like an up scale hotel for the price we paid when arrived, I've seem more decorated, high-end lobby in Hawaii, Mexico and Las Vegas than this one in Aruba. Did not expect check-in staff dressed so casually (not against the employees, just the uniform come from the hotel), next is the wristband for all the guests at the hotel, it's a 1/2" width plastic band with color looks just like prisoner wristband, it is embarrassing. Scuffed up and finger-printed stainless steel walled elevator took us to our room on the top floor (4th). A typical 2 1/2 star room with rusted bath sink, bath towels feel like 400 grit sand paper, only no -name brand shower gel, shampoo and conditioner provided and nothing else. A 32" TV on a scratched up furniture. Next is Ocean View as I paid extra for it, (big mistake) problem is the lower 50% of the view is block by another building, so there's not much to see, just some far distance water and blue sky. This is not the end yet. first night dinner we went for buffet at 7pm since other 4 restaurant required pre booking. food at the buffet was disappointed, chicken was dry and beef was tough. Well, you get the idea. I've been to other 5 stars hotel in other countries get what I paid for. This one is 5 star price with 2 1/2 star quality. ( did I mention plastic flowers along the major route to the hotel)

Our first time at the Divi and we WILL BE BACK. Johnathan at the front desk worked with care and concern to get us into the room that was in line with our needs. This kind of service is not commonplace from my traveling experiences . HE CARED !!! I would also like to give a shout out and a thank you to Bernadette at the beach bar. Such GREAT service. She cared about us ! we were not just another customer to her, she was personable and patient . the food was very good . Be sure not to miss out on the Club Margot experience. We went there twice during our 6 days visit. The entertainment was great. we had not been out dancing in a while and the bands got us moving. The headphone experience at he Tamarin was a blast !!!

We are here now and need to express some of the good and the bad. This place could be fantastic but there are areas where they are falling short. We are in one of the newer rooms, I think, but there are certainly some flaws. We started in room 518 and upon arrival there was a strong sewage smell coming from the bathroom. We asked to move and were given a room down the hall. Much better in this room but here are the negatives: - absolutely no drawers for clothes - the towels are the worst like others have said. So small and thin - Our bathroom door is broken. It would come off the track if we didn’t stick a wash cloth above the door. - anyone else have these weird broken wires under the beds and vanity in the bathroom? I’m assuming they were motion lights. But now just exposed wires. I’m surprised that more parents haven’t complained because if my kids were here they’d definitely try to play with them. - i also dont think I’ve ever been to an AI without robes in the rooms and at least some non alcoholic beverages in the fridge. No robe to wear in the room and literal napkins for towels. Not everyone comes on vacation with a significant other. - last but not least is the cleanliness of the rooms. Both old and new room, you can see other people’s hair in the corners of the room, dirt, debris, sand. Our balcony floor was also not cleaned. We can see sticky footprints out there. Cleanliness of the resort needs to be addressed overall. Not just the rooms. Hallways that are stained, sticky, and gross looking. Towel bins that are overflowing constantly. garbages overflowing everywhere, attracting bugs. Just gross. Like no one is in charge of these things. Also nasty debris in the sand-I’m talking bloody qtips, bandaids, things like that, right next to your beach chair. The non resort guests taking over spots on the beach is also a problem. They just move in with their folding chairs, big coolers, taking palapas and no one says anything. No one polices it. Food has been really good. So no complaints there. And bar services has been good too. Honestly, this place could be so good. But they really do need to step up their game with the cleanliness. We were hoping to come back here with a big group in November but not rethinking to another AI in Aruba instead.

My family of 11 (8 adults, 3 kiddos) stayed here the week of New Years Eve - we had a total blast! Food was great, especially the ala carte restaurants. Special shout out to the Club Margot restaurant - what a treat! Cocktails were plentiful with top shelf liquor selections. People were friendly, service was great. One of the best all inclusives I’ve been too. If you can spring for it - get a lanai room on the beach. So amazing to walk out your door and be on the beach. I honestly don’t know how anyone can complain about this place. You need to remember - everyone here is on “island time” so slow down, relax, have a sense of humor - whatever you need will get done. The NYE fireworks were so special and the entertainment was awesome. Loved the jitneys between the Divi resorts - super easy to get around. Free activities like e-bikes. Plus a little hut on the beach that offers snorkels, etc. Pool area was relaxing and fun. Buffets were great for breakfast and lunch. We will definitely be back!