TripAdvisor Traveler Rating

This is a 2.5 start resort. If you come expecting anything higher you will be disappointed. I’ve traveled enough and have been to enough resorts to say this very confidently. The beach and water is amazing but the amazingness starts and ends there. Staff: like many reviews have said. They can be very hot and cold. Bartenders at times act annoyed you’re ordering a drink. Food: disappointing. If you’re a foodie this place is not for you. Seafood dishes, nothing seemed fresh. Red parrot, the grouper (which was the thinnest filet of grouper I’ve ever seen) was watery and chewy. Served with vegetables that I’m sure were frozen before cooking. First thing I ordered once we arrived was a Margarita pizza from the bar. Bartender said “cheese pizza” when he served it to me. I said I ordered the Margarita pizza. He said “ Same thing”. And it’s not any better than gas station pizza. The sandwiches there were worse. So dry I could only do three bites because it was a chore to chew and swallow. The last night we left the resort for better food. At an all inclusive you should never feel like you need to leave the resort for food. Rooms: it’s one pool towel per guest and if you don’t leave it on the bathroom floor, good luck getting a fresh one. Shower towels are children sized, thin and scratchy. There are no robes and no alcohol in the mini fridge. They won’t restock your mini fridge anyway. TV on the wall was hung crooked. Which shows the lack of attention to details more than a crooked tv bothers me because I never turned it on. Overall: Divi just has zero attention to the details to make this a truly legit all inclusive experience let alone anything close to a 4 star resort. Food is bad. And the staff really seem to care less if you have a good experience or not. There is not pride at Divi. If you have zero prior all inclusive experience or in your early 20s you might find this place to be great for you. But if you’ve truly experienced 4-5 star resorts before. you’ll be very disappointed with Divi. I don’t think this is even a 3 star. Even if Divi offered me a FREE multi night stay, I would turn it down. It’s not worth the plane ticket. I’d rather spend more money and go somewhere else.

We had a great time at the Divi All Inclusive. We stayed in an Ocean View Room on the ground floor, so we had a patio with a couple of chairs, and a couple of loungers outside our door (so we didn't have to get up at the crack of dawn to reserve them). Our room was clean and large, with a good size shower and very good water pressure. The beach was free of sargassum, definitely the nicest beach I have seen in the Caribbean. (Note that there is a lot of wave action so you need to be careful in the water, also bring water shows as there are some parts of the sea floor that are rocky.) We didn't have a single bad meal (admittedly we aren't foodies). The resort wasn't at capacity so we didn't have any problem getting a la carte restaurant reservations at the Divi or the Tamarijn (you get access to the restaurants at both resorts, and a shuttle to take you back and forth). You can make reservations using either the App or the Concierge a few days in advance. So this resort has some quirks that I feel I should mention as it's not like any other All inclusive we have ever stayed at, so some things to note. The drinks at the bars are not watered down at all. I think the water depth at the pools is 5ft (so if you have children that can't swim bring water wings) There is no room service at the Divi All Inclusive. (IE no food/drink delivery to your room). The mini fridge is only stocked with bottled water and soft drinks. (Pepsi, Mountain Dew and a Citrus drink). There is no alcohol in the mini fridge. Also the mini fridge will only be restocked by housekeeping once during your stay (there is a big sticker on the fridge door that tells you this) So you might have to go shopping if you run out. The tap water in Aruba is drinkable, so they provide you with a couple of reusable water bottles and there are water fill stations around the resort. There isn't a towel hut, you get your beach towels replaced by housekeeping when they come to change the sheets, and towels. Everyone at the resort speaks English, Dutch, Papiamento and some Spanish as well. Access to your room uses a wristband (yay no cards to lose) There are no tables near any loungers, anywhere. (At most resorts there is usually a small table between the loungers) You have to place your drinks on the floor of the pool deck. Also there isn't any poolside service (iE no waiters taking food or drink orders at the pool or beach) You need to walk to the closest bar or restaurant (this was fine with me, just calling it out) The entertainment is just OK, they don't have a theater/stage and there aren't any large productions. There is usually a singer/band every night by the pool. There was also a limbo competition one night. Overall we had a very good stay at the Divi and will definitely return. The staff was very welcoming/helpful. One thing to note if you have never been to Aruba before, you don't need to use a shuttle service, just get a taxi at the airport, rates are set by the government. You must pay for your taxi in cash (USD).

Came here with my boyfriend for a weeks stay. They gave us a room with 2double bed (wasn’t complaining as most my clothes lived on one of the beds) the room and shower were spacious and the balcony was large although you are right next to your neighbour and it’s not very private. Very good looking hotel and we usually got a spot at one of the smaller pools or dropped our towels on some sun beds on the beach on the way to breakfast. The buffet food is usually good and has a different theme everyday. We went to one of the restaurants (red parrot) on site aswell and it was fab both food and drink wise. Only negative comment would be the hotel staff wouldn’t change our £’s for us or would only do £50 so we had to go into town and queue at one of the banks, also we booked our own excursions as they wernt very helpful when we asked. The bartenders could be a bit standoffish which was negative. The cleaners were great and very friendly and the live music entertainment in the evening was great. Overall would definitely recommend staying here.

The first day I got to the Divi Aruba, my first experience was trying to make reservations for the restaurants. As we are told you need to make them two days prior. Now I was there to celebrate my 50th birthday. My daughter made reservations a whole month ahead via email and had to wait for confirmation for several of their restaurants. We are still awaiting confirmation. They claimed there was none made and she showed them the emails. So I went ahead to make the reservations again and they said they will Email us to let us know. If I did not persist over and over we would have not been able to get reservations. They kept saying they couldn’t accommodate 20 people. We were only able to get two restaurants. The night of my birthday and Got to the restaurant and they were not even ready for us. We had to wait for th to put tables together. So then why make reservations? Food was salty, only one waiter to serve 20 people. The people working at Divi were rude, barely understood English. Buffet was pretty much the same food everyday. We left the resort several time to go out and eat. We paid for all inclusive and it was expensive. The bartenders were rude and had attitude to serve you. Had to call to get towels to the room, toilet paper.My daughters sink was clogged the 2nd day. The rooms on the first floor smelled like sewage. My husband got locked in the bathroom for an 1hr. When the cleaning person came in the room. He yelled out I am stuck in the bathroom and I don’t know if she didn’t hear or didnt understand, she left the room. He had to call my nephew to call the front desk to get out. They were doing construction the night we were all dressed up on my birthday night; cutting tiles and dust was blowing on us, it was disgusting. Went to the front desk to complain and the man went to say something and they kept working. Everyone is always playing the blaming game and never anyone supervisor or manager around to help. We were also having breakfast and the lady doing construction was sweeping all the dust towards everyone, while we were eating. My husband got up and said something. It’s like no common sense. I would not recommend this resort to anyone. They were some individuals that was nice, but just a handful; give or take. But overall it’s a no for me. At the concierge desk went to get help to arrange transportation to the airport, the young lady called and they had an attitude hung up her. Speaking in her tongue we didn’t understand what was being said. She said he hung up. When we started asking her questions, she got upset with us and walked off. At this point I had it!!!! I was like get a manager out here right now, the operational manager came out and for what, he had an attitude and tried to brush everything off. We complained to him about everything at this point. He then said, what you want me to do. We explained that the young lady was rude and walked off. He said they don’t work for Divi, I said but they are the faces of Divi; when you walk in they are the faces you see at the desk. He shook his shoulders and just trying to brush us off. Out of 20 of us 3 of us is in the process for supposingly getting a night refund. We are waiting. Staff needs training how to treat and greet guest; needs to understand English. Better accommodations for restaurants reservations. The buffet needs an upgrade with their selections of food.

This is a great location to stay. The resort has pleanty of food options and great beach access. The rooms a nice and great views.