TripAdvisor Traveler Rating

While the staff was wonderful & very accommodating the divi all inclusive fell short on their rooms. We had a negative experience had to change our room 3 times upon arrival due to major problems with the rooms. Sewerage smell, water coming up from floor, uncomfortable bedding. Buffet food was always cold and same food over & over. Limited buffet. The beach was stunning! They need more entertainment. The restaurants that were included were just ok. Very disappointed with the Divi all inclusive Aruba ??. We were there for 8 nights in June. However we were very pleased with Beverly head manager of housekeeping. She gave us a comfortable bed to sleep in and made sure everything with the new room was acceptable. Thanks to her staff as well!! Beverly gave us great information about the hotel to book directly through the hotel next time not Expedia!! She checked on us twice to make sure everything was okay. Thanks so much for your help Beverly!! You made a bad check in better for us! ????

This was my second stay at the Divi Tamarayn Aruba. Our first stay was wonderful in all ways. However this recent stay was not up to par. We booked a room on the ground floor so we can sit right outside our room. Unfortunately there were so many ants , even crawling on us, we could not enjoy the spot. I contacted the front desk NUMEROUS times to have someone spray and that never happened. After 3 days with no response i found spray from another guest and sprayed myself The day after we arrived I asked the concierge to make my dinner reservations. I arrived at the restaurant and was told I did not have a reservation and they were booked and could not help me. I couldn't get a reservation anywhere for the last nite as well so we had no choice but to go to the buffet, which on vacation I would rather get served. We were surprised a choice was a steak at the buffet and my party of 4 all ordered the same. After 20 minutes we checked and apparently we were forgotten . When we finally got our rib eyes my party of 4 all could not cut them , they were overcooked and like shoe leather and we were unable to eat them My room was sometimes cleaned at the end of the day ( 4:00 or 5:00) when I was coming back from my day and ready to relax but I waited. I did have to order washclothes and hand towels since they weren't left. I am attaching pics of the shower The food at the various restaurants was not up to par either I enjoy going to a nice restaurant on vacation but due to reservations not working I had to go to the buffet I wrote to the hotel but have not gotten any response. I had a wonderful time my first visit but would not return

We stayed at this all-inclusive resort for a week with a small group. Unfortunately, our experience got off to a disappointing start. Upon arrival, the resort attempted to place us in a room category different from the beachfront accommodations we had specifically booked and paid for. Instead, we were offered an interior room with no beach view. When we questioned the change, we were told the room was "close to the beach," as though that was an acceptable substitute. After multiple trips back to the check-in desk, considerable discussion, and far more effort than should have been required after a day of travel, they eventually moved members of our party into the correct room category. What was most frustrating was that this did not appear to be an isolated incident. While spending time around the pool and talking with other guests, we met several people who reported experiencing similar issues with room assignments upon arrival. Based on communications we had with the resort before our trip, it felt as though the room change had been made intentionally without our approval. On the positive side, the room itself was in very good condition, and housekeeping did an excellent job throughout our stay. The room was consistently clean, well-maintained, and one of the stronger aspects of the resort experience. The food was also excellent. The resort offers a very good selection of restaurants, and we genuinely enjoyed every meal we had during our stay. The quality and variety of the dining options were one of the highlights of the trip. The buffet experience was a little different. Staff members were generally focused on clearing plates and resetting tables. If you needed water, silverware, drink refills, or other assistance, you often had to actively seek someone out or get it yourself rather than receiving proactive service. Another area that needs improvement is poolside beverage service. Around the pool, it was often difficult to get a drink without leaving your chair and going directly to the bar yourself. There simply did not appear to be enough staff assigned to provide consistent poolside service. In fact, several bartenders openly acknowledged that they were understaffed. While the staff members we interacted with were friendly and worked hard, they seemed stretched too thin to provide the level of service expected at an all-inclusive resort. Perhaps the biggest takeaway from our stay is that, when booking an all-inclusive resort, we expected a level of service that would make us feel pampered and cared for throughout the week. Unfortunately, we never really got that feeling. The staff was generally pleasant, but the overall experience often felt more self-service than full-service. Between the room assignment issues, limited buffet attention, and the lack of poolside drink service, the resort never delivered the elevated hospitality experience we were hoping for. Overall, we enjoyed many aspects of the resort, particularly the food, accommodations, and amenities, but the room assignment issues at check-in and the lack of adequate staffing in key service areas left a lasting impression. With better attention to honoring room reservations and improving service levels, this could have been a much stronger experience.

We stayed at the Divi All Inclusive in Aruba for 10 nights - very positive experience. The restaurant satisfied us. Buffet breakfast and lunch offered a good overall quality and a wide variety of dishes to suit all tastes. In the evening we enjoyed the à la carte restaurants, which require reservation. The menus are varied, the dishes well prepared and everything was fresh and tasty. The rooms are spacious, modern and comfortable. A special shoutout to Carlina, our incredible housekeeper. Carlina was an absolute superstar. Her attention to detail was outstanding — beds made with perfect, crisp linens that felt like a 5-star hotel, sparkling bathrooms, spotless floors, and every surface gleaming. What really impressed us was how thorough and thoughtful she was. After long days of swimming, sun and sand, we’d come back to a room that smelled wonderfully fresh, with everything perfectly organized. Carlina always made sure we had extra towels, replenished the toiletries, and even arranged our personal items neatly without ever moving anything out of place. Her service went far beyond standard housekeeping — it was personal and caring. Carlina’s warm smile, positive energy, and genuine kindness made us look forward to seeing her each day. She was professional, discreet, and truly took pride in her work. Thanks to her, our room became the relaxing retreat we needed after fun-filled days in Aruba’s sun. If you’re staying at Divi All Inclusive Resort, I hope you’re lucky enough to have Carlina as your housekeeper. She is a true gem and made our stay extra special!

Just arrived back from a week at the Divi AI. This was our first trip to Aruba. The location is beautiful, the beach is unbelievably breathtaking, the weather was unbeatable. The hotel was just ok. For the price we paid comparable to all the other AI resorts we have traveled to, it was below the level we are used to in every aspect. The food being the biggest negative. The breakfast and lunch buffet was small, the food was constantly cold, the actual cold food like sandwiches and sushi were not refrigerated. The best thing about the buffet was the coffee machine. The other restaurants need much improvement as well. Nothing screams quality here. The staff is not friendly, most can barely mutter a return good morning greeting. My husband was baffled by the behavior. If they dropped a 5 star hotel in this very spot they could make so much more money. They really should step it up. We would not return.