TripAdvisor Traveler Rating

Had a wonderful stay here, yes hotel is a little dated but room very clean and the view from balcony was spectacular and from beach unobstructed sea views and was were we spent most of our time as limited beds round pool but no problem as plenty at beach.All staff were lovely and entertainint on evenings was really good ?? Food limited choices but always something tasty so never went hungry.Location was spot on just a short bus drive to so many places Lawrence gap,Oinstens and a little further to Bridgetown.For a 3 star hotel we had the most amazing time and will definitely return

Location ideal beach front and pool excellent location and views. Entertainment most nights was really good. Room was clean but in need of a refurb, the bed was huge but was like being on a water bed it was so soft. Our room overlooked the pool so noise from pool side at night but not too much of a worry. The Bar at the back of the hotel created more noise. Service was ok some staff seemed to not want to be there. Tennis court that was listed as an amenity if it was the one across the road don't bother I have one at a local park in a better condition. The basket ball court was unuseable. The Gym was not very well sign posted found it walking around the hotel but was unsure if it was in use, the gardens that was listed in the amenities seemed to be closed down. The free water sports was not great, I only saw a few kayaks Food was good but could do with more choice, over a week the choice at lunch time of a burger, hot dog or vegie burger at the BBQ was a bit unimaginative. More use could have been made of the BBQ area. Over all the food was good just a limited menu at the buffet. No hot water to shower for first few days but this was fixed relatively quickly, the fridge was freezing up on the outside that was in the room and the floor seems to be permanently moist. The shower had very little power the spray was so small had to dance around to get wet and wash hair. I would say this is only just a 3 star review. Saw so many other people with complaints about wrong room allocation and services not in place.

This hotel has some bad reviews but we found that not the case . Staff lovely work so hard . Yes it’s old and could do with a bit of TLC . Beach is lovely food very good always something to eat plenty of drink good entertainment. We had a lovely time. We would go again.

Stayed here due our regular spot being under renovation. Understood up front it was rated 3 stars. Be aware that the pics on the website are very old. This property is tired and scheduled for reno. Food was decent. Most staff were friendly. Mixed drinks at bar were terrible. Not sure what they use.for mixers. If you want a coffee maker in your room bring your own pods (not Kcups) We received a coffee maker when requested but were told we had to source our own pods. Beach is tiny due to storm erosion over the past few years. Maxwell Beach access is just a short walk north. Nice cats. Price was actually higher than last year at Turtle Beach and not near as good. Fun times but won't return there.

This hotel is definitely not 3 stars! The hotel is very dated. Reception was clean. Went up to our room to find a damp, musty smelling room. Sheets & bedding seemed clean, but the valance sheet was stained & grubby. Old fashioned bedroom furniture with an under the counter fridge right next to the bed in an alcove. Unlit shelf above fridge contained kettle & a few drinking sachets. Only coffee sachets contained creamer & sugar. When we asked for just coffee, they said they would bring some up. We never saw those all week! The fridge had what looked like mould spots on its front (see pics). The bathroom had clean soft towels every day. But the shower head had limescale on it. Basin tap was dirty & crusty too. Toilet was in the most awkward place, directly in the corner, with toilet paper too far back to reach! If we were larger people, we wouldn't have been able to use the toilet!(Again, see pics!). Entertainment was on nightly until midnight & far too loud (our room was 5 floors up & looking over the pool). Even with the doors shut, we had to turn the tv up really loud so we could hear it! Could hear noise & feel vibrations when we went to bed. The eating area was horrible. Food was OK-ish. We planned on using the upstairs restaurant for a birthday meal for myself but had a look at the room & changed our minds! Some other guest told us we had to ask for ice cream. So we asked & got looked at like it was a chore! It took her 10 minutes to bring us a small dish of ice cream. Asked again the next evening & got the same response from another member of staff! Same waiting time again. On our last night there, we asked again for ice cream & got told they were quite busy & had to wait! We waited 15 minutes & gave up. Although it's a lovely location, the sea was far too rough for me, so we travelled to another beach up the coast for a beach day. The sun beds around the pool were always taken early hours by towels & the beach sunbeds had no cushions on them so uncomfortable on your back. Any information we needed was on a board in reception. Nothing at all in the rooms. We haven't had a very nice experience at this hotel. I know it's supposed to be 3 stars but in my books it would be lucky to get 1!