TripAdvisor Traveler Rating

I had a very good stay. My greatest thanks to mr Malik. I have a great respect for how he manages everyting. He is very helpfull and always present! He works very hard. The food at the hotel is very good. People are enjoying themselves. There are musical performances. The location is fantastic. The staff is friendly. There is plenty to do. Barbados was a very beautiful experience. I am writing this review, because i am very satisfied. Thanks!

I have just returned from 11 nights there and reading the reviews seem very unfair, the hotel is a bit tired which is soon to be renovated but was always spotlessly clean, they come in your room and clean everyday if you want them too. The staff were always very friendly and helpful and the restaurant food was really good with alot of choice and always went out of their way to help. I took my blind dad with me and they were so helpful. The entertainnent was always fantastic every night with great bands and singers and a massive shout out to Dj Ron there who was amazing for his djing, kareoke and fantastic voice. We never had any problem getting a drink from the bar as they were always very quick and helpful. I think this hoteli is getting some very unfair reviews for a 3 star hotel. What i experienced while i was there was one of the best holiday atmospheres than any other hotel i have been to as all the guests were like a big community because of that. Thd pool was great and the access to the beach was down a ramp and 3 steps. I would definately go again. Ignore the bad reviews and go and make your own minds up. Thats what we did.

Well where do we start I don’t think the staff working there wanted to be there, rude and unhelpful the cleaning staff were amazing such a shame the rest are so miserable. Food okay but never very hot, I just think they need more staff and a change of attitude,couldn’t go on the beach covered in seaweed.

Booked through Tui, this was the worst holiday we have been on in our entire lives. Hotel was tyred; our room was disgusting. Dirty Floors, dirty brew area, leaking air conditioning unit, rusty and dirty lamp shades, dirty toilet pipe work, lime scale on taps and the window in bathroom was border up with a thin bit of plaster board which could very easily be knocked through from the corridor to gain access to the room. The Restaurant was more like a canteen, with sticky tables and dirty rubber mesh place mats. Health and safety violations such as broken emergency lighting, no smoke detector in our room, exposed electrical wires all-round the hotel, plug sockets in corridors hanging off. Pool was cloudy for about 3 days, trip hazards round the pool from trap door to a pump room over 6 foot deep. Exposed electrical wires on the patio which was a trip hazard and possible electrocution. Exterior masonry cracked and fallen away. Ripped umbrellas on the beach and around the pool. Sun beds with dirty mouldy mattresses. There were so many more Health and Safety Violation at this hotel, far too many to list here. Advice if you have booked with Tui, cancel this hotel breaches far too many Health and Safety Regulations. When reported to Tui they did not help so we were stuck there for 10 days, if we had moved to another hotel it was going to cost us another £4000. Tui offered a holiday voucher that did not even cover a 5th of what we paid, I will never use this company again, once they have your money they just don't care. Holiday from HELL Thanks Tui.

Not great ! Great reception and nice staff but the rooms are really tatty and bathrooms really old fashioned and dark . Food we found ok and could always find something suitable to eat but was such a treat to go to a restaurant along the road. .worst thing was some of the restaurant staff are obviously bored and really not enjoying their job which showed they way they spoke to the customers .So rude .they slopped around the restaurant as if they had no energy and often didn’t answer you if you asked for something like another glass of wine ! At the beach bar they look at you ,you would order and then they went into kitchen . Another bar man would say “ are you being served “and we would say “ we don’t actually know ! “That happened a few times and Also to others . Beach is not actually accessible from hotel you have to clamber over a rock to the left or right of hotel to get on a beach and have a swim. Garden is lovely but whole hotel needs a refurb and the people saying it gets 5 star have obviously never been to a 5 star.sorry